Mental Health Caseworker - FACT

Job Opening

CUPE 1757

Job Title : Mental Health Caseworker - FACT

Job Opening Id : 46379 # Required : 1

Business Unit : Public Health and Emerg Servs Division : Clinical Services

Worksite: : Public Health Niagara Falls Standard Hours : 35.00 / week

Full/Part Time : Full-Time Regular/Temporary: : Regular

Salary Grade : 5 Salary Range : $ 32.82 - $ 40.57

Post Date : 2026-10-15 Close Date : 2026-10-28

Location

Location: Niagara Falls, ON

Division

Clinical Services

Important Notices & Amendments

As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also differ in the number of remote workdays. These opportunities remain subject to the alignment of operational needs, business requirements, and customer service expectations.

Job Description

JOB SUMMARY

The Mental Health Caseworker is a member of an interdisciplinary team who provides comprehensive case management services for persons with severe and persistent mental illness, and their families. This role provides proactive outreach, and engagement to meet client basic needs, assistance with navigation through the health care system and facilitation of linkages to appropriate community resources. The Mental Health Case Worker provides psychoeducation and supportive counselling to clients and families. They play a vital role in crisis de-escalation and act as an external resource to other mental health and community service providers. Services are provided in the home or at community locations convenient for the client.

Qualifications

EDUCATION

• A diploma or degree in human service-related discipline.
  
  

KNOWLEDGE/EXPERIENCE

• Minimum of 2 years of experience in case management is required.
• Experience in community mental health is preferred.
• Demonstrated knowledge of severe mental illness and its impact on the person and their family is required.
• Experience supporting clients with system navigation, housing, income support, and effects of poverty and marginalization is required.
• Working knowledge of relevant provincial legislation (e.g., Mental Health Act, Child and Family Services Act, Personal Health Information Protection Act, Health Care Consent Act, Substitute Decisions Act) pertaining to services provided by a community agency is preferred.
• Knowledge of community resources relevant to the provision of mental health and related services is required.
• Formal training in evidence based best practice is preferred.
• Formal training in mental health assessment and a working knowledge of mental health diagnosis are required.
  
  

Skills

• Skills in counseling, addictions, housing, community outreach, concurrent disorders and general aspects of physical health are required.
• Ability to work independently and in an interdisciplinary team.
• Must demonstrate excellent communication skills, both verbal and written.
• Computer literacy is required.
• French language is an asset.
  
  

SPECIAL CONDITIONS

• Must provide own transportation and be able to travel throughout the Niagara Region to other offices, work locations, or sites as authorized by the Corporation for business reasons. Employees who use their personal vehicles for approved Region business shall ensure they are adequately insured with their personal insurance carrier. It is the employee's responsibility to possess and maintain a valid driver's license of the appropriate class to carry out their job in accordance with Corporate Policy.
• Support clients in their travel to locations in the community when it is relevant to the client’s recovery plan as per program policy (which allows the option of staff transporting clients in their personal vehicle).
• In accordance with Corporate Criminal Records Check policy, the position requires the incumbent to undergo a Criminal Records check, including vulnerable sector screening, and submit a Canadian Police Clearance Certificate prior to commencing employment.
• Be available to work flexible hours including weekend and/or evening hours as required.
• Vaccinations as recommended in Public Health policy.
  
  

About Us

Niagara Region serves a diverse urban and rural population of more than 475,000 and is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and community partners, the Region delivers high-quality programs and services that support the well-being of individuals, families and communities. Nestled between Lakes Erie and Ontario, the Niagara peninsula is home to fertile agricultural land, the majesty of Niagara Falls, vibrant modern cities, Canada’s most developed wine industry, and communities rich in history, recreation and culture. With a temperate climate, breathtaking countryside and easy access to neighbouring New York State, Niagara attracts more than 14 million visitors each year, along with new residents and businesses. Niagara Region values diversity in background and experience and is committed to building an inclusive workforce that reflects the community it serves, strengthening programs and services across Niagara. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds to apply. Our recruiters will evaluate your suitability for the role.

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

If You Require An Accommodation For The Application Process In Accordance With The Ontario Human Rights Code And The Accessibility For Ontarians With Disabilities Act , The Alternate Formats For Contacting Us Are As Follows

• Email: [email protected]
• Phone: 905-980-6000 or 1-800-263-7215
• Bell Relay: 1-800-855-0511
• In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department