Mobile Mental Health Clinician Social Worker 19 (Temporary Part-Time 80%) - Mobile Mental Health - 174717

Open to the Public

Social Worker 19

Mobile Mental Health Clinician

Health PEI

Location – Mobile Mental Health, Summerside

Part-Time (80%) Temporary (UPSE) Position

(Commencing Immediately until July 1st, 2027)

Are you ready to make meaningful connections and drive impact in a growing healthcare organization? At Health PEI, we offer more than a job - we’re inviting you to join a dynamic workplace committed to creating meaningful changes. From hospitals to community care and beyond, you’ll play a pivotal role in attracting top-tier health professionals and building a workforce that supports the evolving needs of Prince Edward Island. With access to training and development resources, leadership opportunities, and a collaborative environment, this is your chance to thrive while making a real difference in the lives of others. If you’re passionate about shaping the future of healthcare, we want to hear from you.

Health PEI values the different ideas, perspectives and backgrounds that a diverse, equitable and inclusive work-place culture can bring. Not only does this help us deliver better outcomes, more innovation, but it also creates a safer space for our patients when our employees are more reflective of the communities we serve. It is important for us to create an environment where our employees are comfortable bringing their authentic selves to work and challenging the status quo to make Health PEI a better more inclusive employer and healthcare system. We recognize we have more work to do but finding intentional ways to grow our understanding and support of those who have faced barriers due to accessibility, ethnicity, ancestry, gender identity, age, sexual orientation, language or other grounds is a key priority for us. We encourage underrepresented groups to join our team, be yourself, and help us achieve our vision for an inclusive workplace and healthcare system.

The Mobile Crisis Social Worker will serve in two rotating capacities, providing direct service to clients in the field as a member of a Mobile Crisis Team as well as providing triage and telehealth services to clients in distress. As a member of the Mobile Crisis Team, this position is responsible for services for individuals in crisis requiring de-escalation, mental health and risk assessments, and coordination of care and supports in the community. The position also involves working collaboratively with Mobile Crisis Team partner agencies, emergency room departments, community mental health and addictions, and psychiatrists. The Mobile Crisis Social Worker will participate in collaborative care efforts with other interdisciplinary service providers such as, but not limited to, Community Mental Health, Primary Care, Psychiatry, EMS, justice, victims’ services, child and family services, and police services.

The Mobile Crisis Social Worker will also answer calls coming in from the Mental Health and Addictions Access Line. The Mobile Crisis Social Worker assists clients, their families, their caregivers, other health care professionals, and community partners from a broad spectrum of health, social, and community programs and services by utilizing information and telecommunications technologies to support the delivery, management, and coordination, of mobile crisis and community-based services using evidence-based, interdisciplinary, and integrated care pathways. Clinicians use telehealth to deliver care, provide education, monitor client progress, access patient records, obtain information, and foster communication with clients, Mobile Crisis Team members, family members, caregivers, health care providers, and community partners.

The Mobile Crisis Social Worker provides intervention(s) for acute and chronic mental health care needs, illnesses and injuries, and supports emergent events through the use of telecommunications technologies including: computer, internet, telephone, text messaging, email, radio, tablets, video and audio conferencing, computer information systems, and other digital platforms and emerging health technologies. The Mobile Crisis Telehealth Clinician provides teleconsultation, client crisis and risk assessment, remote monitoring, Mobile Crisis Team support, referral/navigation, case management/follow-up, and other system support services to promote timely, coordinated and integrated crisis and follow-up care for clients; to facilitate improved patient flow through the health care system; to increase client, family, caregiver, healthcare provider, and community partner satisfaction; to facilitate improved communication between health, social, and community care programs and services, including health care providers; and to provide a point of contact and resource for the aforementioned individuals and agencies.

Duties include but are not limited to:

• Staffing Mental Health and Addictions Access Line that is open 24 hours per day, seven (7) days per week, and 365 days per year
• Includes working when Mobile Crisis Teams are operating (10:00 a.m. to 10:00 p.m.) as well as not operating (10:00 p.m. to 10:00 a.m.)
• Provides immediate response on the crisis line; triages crisis calls; and, after assessment, contacts police, EMS, and/or Mobile Crisis Team if needed
• Assesses the potential risk to Mobile Crisis Team members in the outreach environment
• Utilizes crisis intervention skills when appropriate to understand the factors contributing to the client’s distress and develops a working case formulation
• Uses verbal strategies to engage clients; attempts to de-escalate clients calling in distress; and tries to diffuse emergency/crisis situations
• Provides support to caregivers by trying to diffuse conflict between the client and their caregivers
• Makes clinical decisions about risk and crises and provides crisis intervention when appropriate
• Triages all incoming client calls to assess client health care needs; responds to questions pertaining to health promotion, disease prevention, and chronic disease management; engages in case management and monitoring of existing clients; assists with system navigation; and redirects inquiries and makes referral(s) when necessary and appropriate
• Performs comprehensive and focused health assessments, including mental health and risk assessments; health history; and physical assessment, using a holistic framework and multiple assessment techniques relevant to the individual client’s stage of development, education, physical environment, social support networks, culture, health, and health conditions
• Initiates a client record and care plan upon initial contact with the client and/or the client’s care provider and facilitates the
• Fosters positive relationships and strong partnerships with Mobile Crisis Team members, law enforcement, EMS, hospitals, mental health and social service agencies, medical providers, and other community partners to build an effective delivery of the Mobile Crisis Service in the community
• Will provide follow-up check ins, as appropriate, for persons who had been in crisis, resulting in either a telephone intervention or deployment of a Mobile Crisis Team
• Educates the community about the functioning and limitations of the Mobile Crisis Service as appropriate
• Expected to respond to emergency calls and to address potential crises with Mobile Crisis Team members.
• Possesses in depth knowledge of suicidal and self-destructive behaviors as well as homicidal and aggressive behaviors, to include the risk factors associated with the risk of potential harm to self and/or others
• Uses substantive knowledge of numerous areas including but not limited to, mental illness, cognitive functioning, medical co-morbidity, and substance abuse to formulate clinical impressions and recommendations
• Provides appropriate referrals for community resources that align most closely with the client’s treatment plan
• Collaborating with community partners to ensure clients receive timely service to help avoid any unnecessary emergency room visits
• Participates in providing staff training, workshops and information sessions
• Participates in the development and implementation of administrative and clinical programs as directed by the supervisor
• Assists with the monitoring and evaluation of services provided (providing statistics, case reviews and PSMS reports for complaints/compliments)
• Ongoing commitment to develop knowledge and skill with emerging treatment and service requirements
• Participates in team meetings, staff meetings and regularly scheduled case reviews

Minimum Qualifications:

• Masters degree in Social Work with significant clinical experience, preferably involving assessment of and exposure to acute as well as chronic and persistent mental illness; treatment and/or case management of clients with mental illness; work with clients of varied ages and levels of intellect; exposure to addictions-related issues; and experience working in varied mental health settings as well as in the community
• Must be registered or eligible for registration with the PEI Social Work Registration Board in good standing
• Related clinical experience that would be an asset includes:
  • Possessing related clinical experience that may include working with mental health and addictions-related issues
  • Demonstrated ability to provide initial psychological interviews and assessments
  • Demonstrated maturity and a capacity to work effectively with resistant and aggressive client groups
  • Experience working with vulnerable and at risk populations
  • Experience working with clients with complex needs, chronic illness, mental illness, substance use/addiction, concurrent disorders and cognitive decline
  • Experience collaborating with other agencies; psychiatry; other medical providers; law enforcement; and/or EMS
• Experience with interdisciplinary teams; program and community development; and extensive case management
• Requires independent professional judgment, initiative, self-reliance, and adaptability in developing, organizing, and formulating case information
• Demonstrates critical thinking, clinical judgment and independent decision making skills required to develop, monitor and implement care plans;
• Proven communication and problem solving skills, both oral and written; conflict resolution and negotiation skills; ability to handle crisis situations; and capability to lead, as appropriate, a multi-disciplinary team; a project; and/or a committee
• Must have the ability to work effectively as a reliable member of a team; to work independently with minimal supervision; and to adapt to a changing, evolving environment.
• Kknowledge of the DSM-5, Mental Health Act, Criminal Code Review Board, and crisis intervention in a mental health setting are required
• Nonviolent Crisis Intervention (NCVI) training
• Suicide Risk Assessment training
• Violence Risk Assessment training
• Valid Class 4 driver's license
• Must have a good work and attendance record
• Successful external applicants are required to provide a criminal record check (including Vulnerable Sector Search) before starting employment and assume any associated costs as a condition of employment

Other Qualifications:

• Demonstrated maturity and a capacity to work effectively with resistant and aggressive client groups.
• Experience working with vulnerable and at-risk populations.
• Experience working with clients with complex needs, chronic illness, mental illness, substance use/addiction, and concurrent disorders.
• Experience collaborating with other agencies; psychiatry; other medical providers; law enforcement; other government agencies.
• Relevant training such as: Nonviolent Crisis Intervention (NVCI) training, Suicide Risk Assessment training, and Violence Risk Assessment training.
• The successful candidate must provide a satisfactory criminal record check and vulnerable sector check prior to beginning employment.

Please Note: Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. The successful candidate will be the only individual receiving written notification of competition results. The "Notification of Successful Candidates" list posted on the Employment Opportunity board will serve to inform all other applicants of competition results.

Successful applicants are expected to complete the term of temporary assignment unless appointed to a permanent position.

Salary Range: $40.32 - $50.42 per hour
Bi-Weekly Hours: 60 Hours Bi-Weekly / Rotating 8 And/Or 12-Hour Shifts / Days / Nights / Weekends
Posting ID: 174717-0826MMTI
Closing Date: Friday November 20, 2026 at 4:00pm

Where possible, submitting an electronic resume or job application is preferred. Otherwise, applications may be submitted by mail to the PEI Public Service Commission at either P.O. Box 2000, Charlottetown, PE C1A 7N8, or c/o ACCESS PEI/ACCÈS Î.-P.-É., 120 Heather Moyse Drive, Summerside, PE C1N 5L2. Applications may also be sent by fax to (902) 368-4383 or (902) 888-8083. As receipt of faxed applications cannot be guaranteed, applicants are encouraged to confirm receipt by telephone or in person prior to the closing date. Please ensure the appropriate Job Posting ID number is included on all application materials. Applications may be submitted online, and application forms may be obtained at www.jobspei.ca, any ACCESS PEI/ACCÈS Î.-P.-É. location, PEI Government office, Regional Services Centre, or by telephone at (902) 368-4080 or (902) 888-8013.