Newcomer Manager (Full Time)

Why should you join our team?

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city.

Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We also ensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:

Newcomer Manager (Full Time)
Shawnessy YMCA
Salary: $56,096.00/yr - $70,120.00/yr
Start Date: Immediately

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:
· Complimentary YMCA Calgary membership including a linked membership for dependent children;
· Comprehensive health and dental benefits. Premiums paid in full by the Association;
· Pension plan with specified contribution matching by the Association;
· Anniversary flex day and gifts given to celebrate each year of employment;
· Program discounts;
· Ongoing leadership development and opportunities;
· Leadership award opportunities;
· Scholarship opportunities;
· Paid recertification and training.

What qualifications are we looking for?

At YMCA Calgary we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following;

· Minimum 3 years of management or supervisory experience in newcomer services, education, human services, non-profit or a related setting

· Five or more years of relevant experience in newcomer services, adult education, community programming or funded program delivery

· Post-secondary education in education, human services, business, non-profit management or a related discipline; an equivalent combination of education and experience may be considered

· Proposal writing and research skills

· Demonstrated knowledge of newcomer-serving programs, funded program delivery and/or LINC; direct experience with IRCC-funded programming is strongly preferred

· TESL/TESOL, Canada TESL and PBLA knowledge or certification are assets

· Strong written and verbal communication skills, with demonstrated ability to build relationships and communicate effectively with staff, funders, senior leadership, community partners and other stakeholders

· Demonstrated experience managing program budgets, including financial monitoring, forecasting, variance analysis and reporting

· Current Standard First Aid with CPR-C certificated within the last 12 months from an approved AB OHS provider. Asset if certification is issued by one of the following five Canadian organizations: Canadian Red Cross, Heart and Stroke Foundation, Lifesaving Society, St John's Ambulance and/or Canadian Ski Patrol.

· Evidence of a Clear Police Check with Vulnerable Sector Search

· Three professional references

What does this role look like at YMCA Calgary?

Duties and Responsibilities include:

Operational Excellence
· Provide daily oversight, direction and guidance to program staff in accordance with Immigration, Refugees and Citizenship Canada (IRCC) requirements and relevant agreements
· Develop, manage and monitor program budgets, forecasts, claims and financial results; identify and explain variances, anticipate financial risks and adjust resources to meet contractual and organizational requirements
· Liaise with IRCC officials through consistent communication regarding funding arrangements, gaps and anticipated challenges as required
· Prepare quarterly reports, proposals and amendments for IRCC as required
· Monitor program performance, service volumes, outcomes and key indicators; use financial and program data to identify trends, risks and opportunities and support informed decision-making
· Provide consultation on government systems including waitlists and general education policies to program staff as it relates to the overall administration of the Language Instruction for Newcomers to Canada (LINC) program
· Act as gatekeeper to Portfolio-Based Learning Assessments (PBLA) as outlined in PBLA Emerging Practicing Guidelines and directed through the Canadian Centre For Language Benchmarks (CCLB)
· Lead and participate in staff recruitment, disciplinary actions and observations as required
· Build and maintain effective relationships with IRCC, community partners, internal leaders and other stakeholders, communicating program successes, challenges, risks and emerging needs clearly and proactively
· Identify emerging operational, financial, program and compliance risks and work collaboratively with leadership to develop and implement appropriate mitigation strategies

Staff Development and Capacity Building
· Maintain an engaged and responsive staff and volunteer team by providing strong leadership and focusing on key annual ILT and Association objectives
· Develop and lead a high-performing team through clear expectations, regular coaching, performance feedback, accountability and a strength-based approach to staff development
· Find opportunities for professional development and growth for all staff including Teachers, Teaching Assistants, Supervisors, Coordinators and Administrative Assistants
· Expose administrative staff to community partnerships and engagements as they pertain to the sector and overall big picture of LINC, PBLA and government requirements
· Coach and mentor all staff on work distribution as well as maintain regular lines of communication with an open-door policy
· Keep all staff up to date on current events occurring in the sector as it pertains to their respective professions
· Support and advocate on the team’s behalf, when necessary, to leaders, funders and relevant organizations

What qualities do we look for in YMCA Calgary Staff and Volunteers?

Our employees embody the YMCA values of honesty, caring, respect and responsibility. In addition, they model and are committed to the following competencies;
· Developing Self and Others: Developing people with a view toward present and future capacity.
· Building Purposeful Relationships: Relating to people authentically with their best in mind.
· Creating a Culture of Community: Gathering people to purpose and vision.
· Making Intentional Impact: Intending to make a difference every day.
· Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision.
· Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model.
· Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.

Please note that evidence of a clear Police Information Check with Vulnerable Sector Search is a requirement

YMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgary is currently not engaged in international recruitment efforts as we are required to demonstrate that we have exhausted all means of recruitment both locally and nationally.

Potential candidates will only be contacted if selected for an interview.

All applications are to be submitted online but for any position specific concerns or questions, please email [email protected].