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Night Operations

@ Bison Transport

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Mississauga, Ontario

Temps plein
Postuler
SIGNAUX

En bref

Bison Transport is hiring a full-time Night Operations specialist to oversee Dispatch, Planning and Customer Service activity on an assigned shift. The role resolves non-routine and time-sensitive issues after regular business hours. The schedule is 4 on, 4 off, 18:00 to 06:00.

Responsabilités :

  • Identify and resolve non-routine, time-bound issues after hours
  • Prioritize tasks by sensitivity
  • Coordinate with Dispatch, Planning and Customer Service
  • Manage after-hours inbound and outbound communications
  • Document and report issues to appropriate departments

Résumé des exigences :

  • Prior dispatch experience required
  • Customer service experience in a similar environment
  • Strong organization and communication skills
  • Analytical and critical thinking skills
  • Ability to multitask in a fast-paced environment

Outils et compétences

Customer servicePrioritizationAttention to detailCommunication skillsProblem solvingMultitaskCritical thinkingCoaching
Source et dates

Site carrière / système de candidatures · phenom

Date publiée par l’employeur
2026-11-09
Première détection par notre source
2026-11-10
Mise à jour du dossier source
2026-11-10

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Heures par semaine40 (estimé)
Horairesoir, nuit
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
Avantages mentionnésMieux-être, Formation payée

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler
ChampValeur
Offres sur Jobsy103
Description

The Night Operations position is responsible for overseeing all Dispatch, Planning, and Customer Service activity for their assigned shift. The focus of Night Operations is the identification and resolution of all non-routine or time-sensitive issues that arise after regular business hours. The Night Operations staff must display sound judgment and involve other operations staff in the resolution process, as they deem necessary. Must be well organized, an excellent communicator and have a keen sense of timeliness.


Responsibilities:

  • Identify and resolve all non-routine, time-bound operational issues occurring afterhours
  • Prioritize tasks based on sensitivity (emergency, non-routine, routine) and respond accordingly
  • Interface with Dispatch, Planning, Customer Service and other functional business units to ensure customer and driver satisfaction
  • Manage all afterhours inbound/outbound satellite, telephone, email, and in-person communications for City and Highway operations
  • Document and report all customer service, planning, and driver-related issues to the appropriate departments/personnel
  • Manage all incoming inquiries and provide excellent customer service according to Bison standards

Qualifications:

  • Must have prior dispatch experience in order to be considered for this role
  • Dedicated experience providing customer service in a similar work environment
  • Well organized, an excellent communicator, and have a keen sense of timeliness
  • Demonstrated attention to detail, communication, problem solving, and planning abilities
  • Ability to multitask and to thrive in a fast-paced environment
  • Excellent interpersonal and communication skills
  • Proven analytical and critical thinking skills
  • Excellent problem-solving abilities

This position is subject to a 4on 4off 18:00-06:00 schedule.


This job is classified under NOC Code: 14404​

Why Bison:
• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:
• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

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