NOC 14404 - Dispatchers

Job Summary

Coordinate and prioritize vehicle and personnel movements to meet service and delivery requirements. Monitor fleet status and communicate updates to drivers, customers, and supervisors.

Number of Positions

8

Main Duties

• Receive and process service requests, orders and dispatch instructions via phone, radio and computer systems.
• Assign drivers and vehicles based on availability, route efficiency and service priorities.
• Monitor vehicle locations and status using GPS, telematics and communication tools; update schedules as needed.
• Communicate with drivers, customers and internal teams to provide ETAs, route changes and incident updates.
• Maintain accurate logs, records and reports of dispatch activities, vehicle movements and service outcomes.
• Coordinate responses to delays, accidents or service disruptions and escalate issues to management when required.

Requirements

• Secondary school diploma or equivalent.
• Previous experience in dispatching, transportation coordination or a related role.
• Proficiency with dispatch/route planning software, GPS tools and standard office applications.
• Strong verbal and written communication skills.
• Ability to prioritize tasks, multi-task and make decisions under time pressure.
• Availability to work flexible hours, including evenings, weekends and shift rotations as required.

Required Skills

• Effective communication and interpersonal skills.
• Route planning and time management.
• Problem-solving and quick decision-making.
• Familiarity with GPS, telematics and dispatch software.
• Attention to detail and accurate record-keeping.
• Customer service and conflict resolution.

Benefits

Benefits include competitive wages, supportive work environment, opportunities for growth, training support, and other employer-specific benefits depending on the position and location.

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About GTR Worldwide

We are a Canadian immigration, recruitment, and settlement company based in Canada, with multiple branches across the globe. We support clients who have decided to relocate to the land of opportunities by offering services related to employment, education, immigration, recruitment, and settlement.

At GTR Worldwide, we aim to provide professional Canada visa consultancy and recruitment support to help newcomers feel informed, prepared, and confident. We assist a wide range of clients and agents from around the world and work to build their strengths and confidence so they can pursue opportunities in Canada.

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