NOC 62010 - Retail sales supervisors

Job Summary

Supervise frontline retail staff to ensure efficient store operations and excellent customer service. Coordinate sales activities, merchandising, and loss-prevention efforts to meet store objectives.

Number of Positions

9

Main Duties

• Supervise and coordinate daily activities of sales staff, including scheduling and shift assignments.
• Train, mentor, and evaluate employees to maintain service standards and sales performance.
• Provide frontline customer service, handle escalated inquiries and resolve complaints.
• Monitor inventory levels, oversee stock replenishment and assist with merchandising and displays.
• Manage cash handling procedures, sales transactions, and end-of-day reconciliations.
• Implement loss-prevention measures and ensure compliance with store policies and safety regulations.

Requirements

• Secondary school diploma or equivalent; post-secondary coursework in retail management is an asset.
• Previous supervisory or team-lead experience in a retail or customer-facing environment.
• Proven ability to meet sales targets and drive store performance.
• Working knowledge of point-of-sale systems and basic cash management procedures.
• Strong verbal and written communication skills in English; additional languages are an asset.
• Ability to work flexible hours, including evenings and weekends, and to perform light physical tasks such as stocking.

Required Skills

• Leadership and team coaching
• Customer service and complaint resolution
• Sales planning and upselling techniques
• Inventory control and merchandising
• Cash handling and POS operation
• Time management and organizing priorities

Benefits

Benefits include competitive wages, supportive work environment, opportunities for growth, training support, and other employer-specific benefits depending on the position and location.

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About GTR Worldwide

We are a Canadian immigration, recruitment, and settlement company based in Canada, with multiple branches across the globe. We support clients who have decided to relocate to the land of opportunities by offering services related to employment, education, immigration, recruitment, and settlement.

At GTR Worldwide, we aim to provide professional Canada visa consultancy and recruitment support to help newcomers feel informed, prepared, and confident. We assist a wide range of clients and agents from around the world and work to build their strengths and confidence so they can pursue opportunities in Canada.

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