Ocean Exports, Team Lead

Title: Team Lead, Ocean Exports
Industry: Freight Forwarding

Rapidly growing, dynamic Canadian freight forwarder specializing in multi-modal logistics. As part of our high-performing Solutions Division, you will play a central role in driving the ocean export operations forward.

In this hands-on operational leadership role, you will oversee day-to-day execution, act as the final escalation point for complex shipments, and mentor a high-performing team.

Apply now: [email protected] / [email protected]

Advantages
- Salary: From $75,000.00/year (commensurate with experience)
- Financial Incentives: Annual Performance Bonus Scheme + Profit Sharing / Share Options
- Health & Wellness: Extended Health Care, Life Insurance, and Disability Insurance
- Professional Growth: Tuition & Education Reimbursement programs
- Work-Life Culture: Generous Paid Time Off (PTO) & Vacation, On-site Parking, and regular Company Social Events & Hours
- Hybrid Work: 1–2 days per week at the office, with the flexibility to work from home on remaining days (following initial onboarding period).

Responsibilities
Team Leadership & Operations
- People Management: Lead, train, and mentor staff while managing workloads and performance evaluations.
- Escalations: Act as the primary escalation point for complex shipment issues, documentation bottlenecks, and delays.
- Quality Control: Enforce SOP compliance, TMS data accuracy, and workflow standardization to minimize errors.

Vendor & Carrier Relations
- Partner Engagement: Maintain strong relationships with ocean lines, drayage providers, and terminals to secure capacity and priority service.
- Performance Tracking: Monitor vendor reliability and provide feedback to support strategic partner selection.

Finance & Continuous Improvement
- Margin Protection: Work with Pricing to validate routing and rates, resolving billing discrepancies and extra charges (demurrage/detention).
- Optimization & KPIs: Analyze performance metrics to eliminate bottlenecks, improve efficiency, and enhance customer satisfaction.

Qualifications
- 5+ years of progressive international freight forwarding experience, with a dedicated focus on ocean exports (FCL/LCL).
- Minimum 2 years in a leadership, supervisory, or senior mentoring role within a freight forwarding environment.
- Deep, end-to-end knowledge of ocean export operations, booking processes, AES/export filings, bills of lading (MBL/HBL), customs compliance, and port operations.
- Proven track record of managing supplier relationships and collaborating across internal departments (Pricing, Sales, Operations).

Summary
Passionate about Transport & Logistics? So are we! 🌍
We're here to help you navigate your career in this fast-moving industry!

Reach out to your go-to logistics recruiters:
📩 Melissa Cumetti – [email protected]
📩 Patrick Pepin - [email protected]

Let’s connect on LinkedIn too! 🔗💬
Melissa Cumetti - https://www.linkedin.com/in/melissa-cumetti/
Patrick Pepin - https://www.linkedin.com/in/patrick-pepin-319b451a8/

Slide into our inbox or DMs — your next big career move might be one click away! ✨

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.