Office and Employee Experience Coordinator

Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business.

Simons is recognized as a fashion authority with an original shopping concept. Exclusive collections, emerging local and nationally recognized brands, and pieces by top designer names are all available under one roof in the store’s distinctive zones.

Cathcart Offices - Montréal

Role Summary

The Cathcart Office Coordinator is the on-site point of contact responsible for ensuring smooth day-to-day office operations and providing a welcoming, professional and efficient work environment. They coordinate space, service and vendor needs, welcome visitors and actively contribute to creating a distinctive experience for employees and partners visiting the Montréal offices.

In addition, they help deliver a seamless, consistent and engaging employee experience by coordinating activities related to the employee journey, frontline support and engagement initiatives. They play a key role in carrying out processes and continuously improving the employee experience.

Responsibilities:

1. Ensure the Smooth Operation of the Cathcart Offices

• Serve as the main point of contact for day-to-day operations at the Cathcart offices and proactively support employees.
• Act as the primary contact for the landlord and coordinate related requests.
• Ensure workspaces are welcoming, functional, organized and aligned with the experience Simons strives to provide.
• Coordinate ad hoc requests supporting daily operations, such as ordering supplies, arranging taxis and booking catering services.
• Serve as the first point of contact for visitors, welcoming, directing and assisting them.
• Help coordinate building access, access cards, keys and other requirements related to employee arrivals and departures.
• Review and validate payments to be processed through the Medius platform.
• Support logistical arrangements for meetings, events, visits and activities held at the offices.
• Listen to employees’ needs regarding their work environment and suggest improvements to enhance their experience.
• Collaborate with the relevant teams to ensure spaces meet health, safety and operational standards.

2. Employee Portal and Frontline Support

• Organize and coordinate employee onboarding and offboarding activities.
• Prepare the documents and tools required for employee arrivals and departures.
• Ensure a smooth and positive onboarding and offboarding experience.
• Handle transactional tasks in Workday and other platforms.
• Respond to employee questions about payroll, vacation, benefits, schedules, Workday and other topics.
• Provide timely, accurate and service-oriented support.
• Direct complex requests to the appropriate contacts.

3. Recognition and Well-being

• Support the implementation of employee engagement and recognition initiatives.
• Help organize internal activities, including events and well-being initiatives.
• Administer corporate recognition programs.

4. Analysis and Tracking (KPIs)

• Compile and track selected indicators, such as participation and satisfaction.
• Help collect employee feedback.
• Support the team in continuously improving its practices.

5. Support for HR Business Partners

• Assist HR Business Partners with various employee experience projects.
• Contribute to internal communications.
• Help improve processes and tools.

Required Qualifications

• Bachelor’s degree in human resources, industrial relations, business administration or a related field.
• One to three years of relevant experience in human resources, employee experience or an HR coordination role.
• Knowledge of Workday is an asset, along with familiarity with office productivity tools.
• Strong commitment to service and the employee experience.
• Ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office.
• Fluency in French and English.
• Collaborative approach and a strong team spirit.
• Attention to detail and strong organizational skills.
• Initiative and ability to work independently.
• Excellent interpersonal skills.
• Discretion and professionalism.

Benefits:

• Flexible schedule and the possibility of working remotely two days per week.
• Group insurance plan and RRSP.
• Up to 40% discount on purchases at Simons.
• Fully equipped fitness room with changing facilities and kinesiology services.
• Cafeteria service offering a varied and affordable menu.

At Simons, people are at the heart of all that we do. We pay special attention to the well-being of our employees and their families, highlighting important moments that mark their journey, including service anniversaries and significant life milestones.

Creativity, community, and respect are an integral part of our DNA. We offer everyone the opportunity to build a career that’s suited to them, whether that’s at our stores, head office, or Campus in Quebec City. Proud to recognize our teams’ contributions, we provide competitive work conditions as well as a comprehensive and scalable range of benefits. We also promote flexibility and a welcoming, inclusive, and caring work environment, where everybody can reach their full potential.

Take this opportunity to join our dedicated team and make a difference at a company where people are the top priority.