Office Clerk

Position Overview

Reporting to the General Manager/Operations Manager, the Office Clerk will support the office through general administrative tasks. The position follows workflow procedures to ensure maximum efficiency. The ideal candidate is a highly organized individual who can manage multiple projects at once in the absence of day-to-day guidance. Dependent on branch size and location, the Office Clerk position can possibly hold PMA and HR duties, always ensuring Belfor policies and procedures are being followed.

Job Duties

● Performs varied support services requiring proficiency in general office and organizations skills and knowledge of department operations

● Maintain Files and records with effective filing systems

● Support other departments with various administrative tasks

● Performs and supports PMA, billing, AR and/or AP functions

● Prepare documentation and conduct weekly/ monthly reporting

● Assist with and support claim assignment

● Assist with reception relief as needed

● Support management by contributing to Office operations and productivity, ensuring workflow procedures are followed

● Assist with the scheduling of work assignments and setting priorities with deadlines

● Deal with Customer complaints or issues

● Assist with recruitment process as required (posting jobs, reviewing candidates, identify suitable candidates, book interviews, and process and complete new hire packages)

● Assist with employee relations, handle employee complaints and incidents, including conflict resolution, accidents, health and safety concerns, work refusals, and investigations

● Assist and support payroll and time and attendance

● Assist with the administration of disciplinary action in accordance with established procedures

● Ensure that employees comply with company policies, procedures, and ethical standards

● Will practice good housekeeping at all times to ensure a safe and non-cluttered worksite

● Provide excellent customer service

● Work under time constraints to meet specific timelines

● Ensure attention to detail and keen sense of safeguarding other people’s property and information

● Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment

● Comply with all Belfor policies and procedures, as well as legislative requirements

● Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person

● This role could be required to act as a “lead” periodically as designated by their manager

● Attend all Belfor sponsored training courses

Qualifications

● Business / administration / management courses / certification an asset

● 1+ year experience in related field

● Construction / Restoration / Insurance / Project Management experience an asset

● Experience with Xactimate, Xactanalysis, JD Edwards and DocuSphere an asset

● Manage sensitive information appropriately and maintain confidentiality

● Experience using office equipment (telephone, copiers, scanners, fax, printers, etc.)

● Strong aptitude to work within deadlines, and ability to multitask on a daily basis in a fast paced environment

● Highly organized with a keen eye for details

● Comprehensive understanding of customer service, principles and practices

● Eligible to operate a motor vehicle per Belfor’s vehicle policy

● Ability to work within a team or independently as needed

● Strong written and verbal communication skills

● Advanced computer and/or tablet/iPad experience with Microsoft Office programs such as Excel, Word and Google Suite

● Willing to work evenings, on call and weekends when requested

● Periodic travel may be required

● Criminal Record Check

Physical Demands

● Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)

● Occasional lifting from 41 lbs +, assisted (up to 50% of the time)

● Access and mobility in tight spaces

● Sustained periods of standing, sitting, walking, bending, and kneeling

BELFOR (Canada) Inc. is an inclusive and equal opportunity employer. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.