Oliver Wyman - Commercial Effectiveness – Engagement Manager

Company:

Oliver Wyman

Description:

Who We Are?

Oliver Wyman is a global leader in management consulting. With offices in 60 cities across 29 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 5,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE: MMC]. For more information, visit www.oliverwyman.com.

Job Specification

Practice Groups: Performance Transformation (PT) & Commercial Effectiveness (CE)

Location: New York, San Francisco, Boston, Chicago, Washington DC, Toronto, Dallas

Role: Commercial Effectiveness – Engagement Manager

Commercial Effectiveness

The Commercial Effectiveness practice within Performance Transformation drives profitable revenue growth through services like pricing strategy, go-to-market design, and sales force effectiveness embedded in transformational programs. What sets us apart is deep industry experience, data-driven methods, and tailored solutions that balance consistency with market-specific needs, helping clients capture growth and sustain competitive advantage

Role

Engagement Manager

Engagement Managers are critical leaders within our consulting team, working side-by-side with our clients. The position offers excellent career and growth opportunities for talented, highly motivated professionals with relevant prior experience. Initial responsibilities typically include:

• Providing day to day leadership of client projects and aspects of the client relationship and commercial process within those relationships, teaming with Partners and shares responsibility for the success of a specific engagement(s)
• Leading and managing complex programs to ensure on-time delivery that meets agreed upon goals, leveraging Oliver Wyman best practice, their own expertise and the firm’s technical competence
• Guiding and influencing clients in an informed way across all situations including execution of the commercial process, becoming trusted advisors.
• Engaging fully in building business by identifying new and expanded opportunities
• Creating exciting and additive intellectual capital through thought leadership, and are knowledgeable on a broad range of adjacent topics.
• Developing others and build a followership as part of their asset building for the firm
• Leading firm building activities, seen as a role model for firm values with a strong personal brand within and outside of the firm and are well regarded by Partners, peers, and clients
• Overseeing and guiding the consulting team as they develop hypotheses, review client information, and conduct client interviews, derive insights, and produce deliverables
• Supporting Partners in project execution through excellent project management, including work planning, workflow management, and coaching / developing more junior team members

Desired Skills and Experience

Just as every client project is different, we recognize and value the diversity of backgrounds and skillsets for successful Engagement Manager candidates. We are seeking high-caliber individuals who want to join our winning team. Preference will be given to candidates with:

• 4-7 years of relevant experience in strategy consulting with a top-tier strategy consulting firm (or other similar organization), with preference for experience supporting consumer clients on topline growth, pricing strategy, or other commercial effectiveness topics
• Track record of leading and managing teams, and delivering results in fast-paced, demanding environments
• Strong background in strategic problem solving with demonstrable analytical skills
• Outstanding written and verbal communication skills
• Undergraduate or advanced degree from a top academic program
• Client management experience
• A passion for the creative process and a love for expansive and creative thinking
• An analytical and rigorous approach to uncovering insights
• Excellent verbal/written communication, facilitation and presentation skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Impeccable judgment with the ability to make timely and sound decisions
• A balance of humility and confidence, always seeking truth from a place of inquiry
• Highly motivated and committed to excellence
• An undergraduate or advanced degree from a top academic program
• Willingness to travel 50% of the time, including internationally

Additional background on our team and work

Commercial excellence engagements frequently cut across the following:

• Optimizing commercial levers:
  • Sales force and channel optimization: account management, field sales and territory design, multichannel sales
  • Pricing, packaging, and promotions: B2C transactional and subscription models, B2B pricing, packaging, and large contract revenue management, after-sales pricing, discounting and promotional effectiveness
  • Marketing effectiveness: marketing ROI, loyalty program design, customer value management / “ADR”, test and-learn platform, propensity modelling, and digital campaign optimization
• Creating new propositions:
  • Commercial strategy: competing with disruptors, price repositioning strategy, market entry and growth acceleration
  • New value propositions: future market stimulation, business design and launch
  • Product and service offering: bundling and tariff design, ancillary revenue strategy / “add-ons”, own-brand development, customer experience design
• Enabling organizations to achieve both:
  • Tools and dashboards: visibility & control platform, B2B and B2C sales and pricing tools
  • Technology: 3rd party vendor assessment, agile datamarts, and commercial effectiveness tools (e.g. pricing systems, sales incentive systems, e-commerce platforms, digital go-to-market enablers)
  • Commercial organization: pricing organization design, talent retention, salesforce incentives and compensation design
  • Change enablement: building governance, training programs, and performance management processes to ensure sustainable adoption

Some examples of our recent work include:

• Re-designing SaaS pricing and packaging for a PE-owned software player and quantifying price ranges for each of the packages sold
• Rapid pricing diagnostic for a growth-stage, PE-owned mortgage appraisal software player to identify ~5-10 high criticality, actionable pricing and packaging value creation levers
• Upskilling a PE-owned B2B services organization to renegotiate 100+ customer contracts to drive margin impact
• Developing a pricing organization and operating model for a legacy manufacturer incl. team size, responsibilities, tools, and governance
• Leading a sales turnaround for an industrial gas supplier, including right-sizing the organization, redefining roles of reps, creating new roles and key account structures, and developing a communication program for leadership
• Implementing discounting controls for a global travel operator, redesigning commission structures, policies, and systems
• Designing incentive plans and scorecards for a leading insurance broker, driving 10% sales growth and 20% margin expansion

Beyond client delivery, our practice also invests in developing proprietary IP, tools, and thought leadership (e.g., frameworks, white papers, and case studies) to advance client impact.

Why work at Oliver Wyman?

Working as part of our global, entrepreneurial company, you’ll do meaningful work from day one. We’re looking for individuals who challenge the norm, and constantly strive to build something new for the firm and the world around us. At Oliver Wyman, there's no "one size fits all" - we hire exceptional people and help them thrive through a built-in support network, flexible career paths, and no artificial barriers to advancement. We have a collaborative, supportive and impactful team environment - we want you to bring your authentic self and enjoy working alongside diverse and down-to-earth colleagues who do serious work, but don't take themselves too seriously.

Our Values & Culture

We’re serious about making OW a rewarding, progressive, enjoyable and balanced place to work.

• Self-starters and free thinkers who work well in a team

We are individuals who are self-starting, motivated, energetic, entrepreneurial about what we do

• Common aspiration, collective endeavor, shared success

We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us

• Straightforward, open, respectful interaction

We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion

• Opportunity without artificial barriers

We value merit and believe that to create a true meritocracy we need to remove artificial barriers to opportunity

• Balanced lives

We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm. We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.

How to Apply

If you like what you’ve read, we’d love to hear from you. If you’d like to learn more about the firm during your application process, please visit www.oliverwyman.com/careers.

Oliver Wyman is an equal opportunity employer.

Our commitment to diversity is genuine, deep and growing. We’re not perfect yet, but we’re working hard right now to make our teams balanced, representative and diverse.

Unrestricted U.S. work authorization is required for U.S. office locations. Oliver Wyman does not offer sponsorship for this position. Please note that CPT and OPT are restricted forms of work authorization.

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh

McLennan [NYSE: MMC]. For more information, visit www.oliverwyman.com. Follow Oliver Wyman on Twitter @OliverWyman.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $225,000 - $240,000.

In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected] is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.