Publié il y a 3 mois
On Demand SLA Manager
@ Cober Printing Limited
Kitchener, Ontario
En bref
Cober Printing Limited is hiring a full-time, salaried On-Demand SLA Manager in Kitchener, Ontario, reporting to the Vice President of Operations. The role monitors partner order workflows, resolves delays proactively and coordinates Sales, Production and Customer Support on day shift.
Responsabilités :
- Monitor workflow dashboards for delays or risks in partner orders
- Proactively resolve production and coordination issues
- Act as liaison between Sales, Production and Customer Support
- Escalate order roadblocks and guide teams to resolution
- Provide order status updates to Partner Success leads and stakeholders
Résumé des exigences :
- High school diploma or GED equivalent required
- Strong technical and computer skills with dashboards and order systems
- Excellent verbal and written communication
- Experience in customer-facing, order management or distribution preferred
- Working knowledge of Excel and Microsoft Office
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · adp
- Date publiée par l’employeur
- 2026-08-12
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-11-07
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Opérations |
| Heures par semaine | 40 (estimé) |
| Horaire | jour |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Secondaire (DES) (exigé) |
| Avantages mentionnés | Prime de rendement |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Cober Printing Limited
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Evolve Together.
Description complète de l’entreprise
As a proven leader in the industry, Cober has strong strategic partnerships with our clients. We deliver effective content through print, digital, interactive and integrated services that focus on strategy and metrics. The core of our business has been founded professionally in the print industry for over 100 years. During this time, we have grown adept in our ability to produce high quality award winning content and materials that are now recognized as essential parts of our clients businesses. As an industry leader in marketing, print and technology innovation, we specialize in creating and delivering effective brand marketing and communication services for reputable brands across Canada and the United States. In recent years, experience, in-depth knowledge and relationships with clients brands, led us to expand our service base. Through growth, acquisition and training, Cober has now become an integral strategic partner with a vast array of consulting and support services. Let us help you engage your audience and effectively connect you with your customers.
- Abonnés LinkedIn
- 2 996
- Personnes associées sur LinkedIn
- 158
- Bureaux déclarés
- Head Office (Kitchener), 1351 Strasburg Road, Kitchener, Ontario N2R 1H2, CA
- 84 Saunders Rd, Barrie, Ontario L4N 9A8, CA
- 47 Aero Dr NE, Unit 17, Calgary, Alberta T2E 8Z9, CA
- Catégories d’activité
- Consulting
- Marketing
- Digital Media
- Printing
- Autres noms enregistrés
- Cober Printing Limited
- Cober Solutions
- Spécialités
- Marketing Materials
- Catalogs
- Magazines
- Direct Mail
- Target Market Campaigns
- Annual Reports
- Stationary
- PURL Programs
- Maps
- POP Displays
- Banners
- Warehousing
- Kitting & Fulfillment
- Web Development
- Creative Design Services
- and Integrated Marketing
- Design & Print
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
As a proven leader in the industry, Cober has strong strategic partnerships with our clients. We deliver effective content through print, digital, interactive and integrated services that focus on strategy and metrics. The core of our business has been founded professionally in the print industry for over 100 years. During this time, we have grown adept in our ability to produce high quality award winning content…
| Champ | Valeur |
|---|---|
| Secteur | Printing Services |
| Taille | 201-500 employees |
| Siège social | Kitchener, Ontario |
| Type d’organisation | Privately Held |
| Fondée en | 1916 |
| Spécialités | Marketing MaterialsCatalogsMagazinesDirect MailTarget Market CampaignsAnnual ReportsStationaryPURL ProgramsMapsPOP Displays |
| Offres sur Jobsy | 8 |
| Voir la page |
Job Title: On-Demand SLA Manager
Employee Classification: Full-Time, Salary, Day Shift
Location: Kitchener, Ontario
Start Date: Effective ASAP
We are looking for individuals with a positive attitude, willingness to learn and who enjoy a stimulating and fast-paced environment. We offer training onsite with opportunities for growth in a culturally inclusive atmosphere. Cober is a family-owned business operating for over 110 years and has expanded to 3 locations, with 2 facilities in Ontario and 1 in Alberta. Today, our team includes more than 300 employees across all our locations, working together to deliver exceptional quality, service, and innovative printing solutions to our customers. As one of Canada’s largest commercial printers, we ship more than 2 million orders each year! We are proud of our technical innovations and are constantly investing in our manufacturing capabilities.
Why Choose Cober?
- Eligible for comprehensive Family Health Care after 90 days
- Vision & Dental coverage
- Stable secure employment
- Referral bonus program
- Lunches, contests and fun events hosted by our Culture Club
- Four paid personal days and one paid Appreciation Day annually
- Opportunities to grow and develop your career in a collaborative and inclusive workplace
Job Summary:
This position will report directly to the Vice President of Operations. The On-Demand SLA Manager is responsible for ensuring consistent, on-time, and high-quality execution of partner orders across the On-Demand business. Acting as the operational heartbeat of the team, this role monitors workflows, tracks order health, resolves issues proactively, and serves as the key link between Sales, Production, and Customer Support.
This role is both technical and people-facing—requiring attention to detail, clear communication, and the ability to identify small risks before they escalate. The SLA Manager will contribute directly to overall partner satisfaction and internal operational excellence.
Duties and Responsibilities:
- Monitor workflow dashboards to identify potential delays or risks in partner order flow.
- Proactively address production or coordination issues to prevent service disruptions.
- Act as a liaison between Sales, Production, and Customer Support to maintain alignment across departments.
- Escalate order roadblocks promptly and guide the appropriate teams to resolution.
- Provide consistent updates to Partner Success leads and other internal stakeholders on order status, risks, and resolutions.
- Assist in root-cause analysis and support the implementation of process improvements or system refinements to prevent recurring issues.
- Ensure that operational activities support a seamless customer journey from order placement to delivery.
- Comply with all occupational health and safety requirements.
Qualifications and Skills:
- High school diploma or GED equivalent required.
- Knowledge of printing, graphic arts, and marketing is considered an asset.
- Previous experience in customer-facing roles, order management, or distribution preferred.
- Professional attitude in fast-paced or high-pressure situations.
- Strong technical/computer skills with the ability to use dashboards, order systems, and communication tools effectively.
- Excellent verbal and written communication skills.
- Strong teamwork and cross-functional collaboration ability.
- Detail-oriented with excellent organizational and problem-solving skills.
- Ability to multitask and remain calm during high-volume periods.
- Working knowledge of modern office applications such as Excel and Microsoft Suite.
If this opportunity sounds like a great fit for you please apply today!
Cober Printing Limited is an equal opportunity employer and committed to providing an inclusive and barrier-free work environment, beginning with our hiring process. If, at any time during the evaluation process, you require accommodation, please use the contact information below to make arrangements for specialized accommodation. Any information received regarding accommodation will be kept confidential.
We thank all applicants for their interest in Cober Printing Limited however, only candidates selected for further consideration will be contacted.
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