Publié il y a 23 jours
Operations - Account Manager (Guardteck)
@ Guardteck Security
Mississauga, Ontario
En bref
Guardteck Security is hiring an Account Manager in Mississauga, Ontario to manage client relationships, contract performance, budgets and KPIs across a portfolio of security sites. The role leads site supervisors and frontline teams and runs quarterly and annual business reviews with clients. Required experience is 5+ years in the security industry and 2–5 years in account management or multi-site contract services.
Responsabilités :
- Manage client relationships and contract deliverables across multiple sites
- Lead site supervisors and frontline teams
- Monitor site budgets, KPIs and labour performance
- Conduct site visits and client business reviews
- Handle billing accuracy and collections follow-up
Résumé des exigences :
- 5+ years in the security industry
- 2–5 years in account management or multi-site contract services
- Strong coaching and people leadership skills
- Valid driver's licence with no restrictions
- Working knowledge of WinTeam and Microsoft Office
Outils et compétences
Source et dates
Site carrière / système de candidatures · dayforce-feed
- Date publiée par l’employeur
- 2026-10-18
- Première détection par notre source
- 2026-10-19
- Mise à jour du dossier source
- 2026-10-19
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Opérations |
| Expérience | 5 an(s) et plus |
| Gestion d’équipe | Oui |
| Déplacements | avion : aucun · route : modérés |
| Milieu de travail | Bureau, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Permis et certifications | Driver's licence |
| Permis de conduire | exigé |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Guardteck Security
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
Founded as a one-man operation in 2005, Guardteck was built on the belief that great security starts with great service. More than 20 years later, that belief has driven our growth from a single office to one of Canada’s most trusted security providers, delivering professional security services to over X clients across retail, commercial, residential, government events, and other sectors nationwide. At Guardteck, we believe the person matters as much as the post. That’s why every one of our professionals is trained in-house in security fundamentals, leadership, and guest services, building confident, capable teams who lead with accountability and professionalism. That investment shows up in how our people carry themselves, how they engage with your team, and how they represent your brand. Each engagement starts with a conversation. We build our programs around your environment, your needs, and your expectations, so our security presence doesn’t feel like an outside service. It feels like a natural extension of your own team. Our culture of teamwork and integrity means you can count on us to create safe, welcoming, and well-supported environments day in and day out. At Guardteck, security has always been about more than protecting spaces. It’s about people you believe in, and a partnership you can trust. We build people. We build teams.
- Abonnés LinkedIn
- 7 225
- Personnes associées sur LinkedIn
- 763
- Bureaux déclarés
- 4445 Lougheed Hwy, 800, Burnaby, British Columbia V5C 0E4, CA
- 1001 1st Street S.E., Calgary, AB T2G 5G3, CA
- 1321 Blanshard St, 300, Victoria, British Columbia V8W, CA
- Autres noms enregistrés
- Guardteck Security Corp.
- Spécialités
- Security Programs for Major Retail Centres
- Commercial Towers
- Security Services for Municipalities
- Mobile Security Patrol and Alarm Runner Services
- Asset Protection
- Business Improvement Associations
- Event Security
- Loss Prevention
- Security Systems and Integration
- Private Investigations
- and VIP Protection
- Le profil indique une agence de recrutement
- Non
Founded as a one-man operation in 2005, Guardteck was built on the belief that great security starts with great service. More than 20 years later, that belief has driven our growth from a single office to one of Canada’s most trusted security providers, delivering professional security services to over X clients across retail, commercial, residential, government events, and other sectors nationwide. At Guardteck…
| Champ | Valeur |
|---|---|
| Secteur | Security and Investigations |
| Taille | 1,001-5,000 employees |
| Siège social | Burnaby, British Columbia |
| Type d’organisation | Privately Held |
| Spécialités | Security Programs for Major Retail CentresCommercial TowersSecurity Services for MunicipalitiesMobile Security Patrol and Alarm Runner ServicesAsset ProtectionBusiness Improvement AssociationsEvent SecurityLoss PreventionSecurity Systems and IntegrationPrivate Investigations |
| Offres sur Jobsy | 19 |
| Voir la page |
Who We Are
Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.
Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.
Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.
This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.
About the Role
Guardteck is seeking an Account Manager to manage client relationships and service delivery across a portfolio of security sites in Mississauga, Ontario . This is a client-facing operations role responsible for strengthening client relationships, overseeing contract performance, managing budgets and KPIs, and ensuring high-quality service delivery across multiple sites.
You'll manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.
The ideal candidate will bring experience from contract security, facilities services, property services, property management, or another multi-site service-based environment where client retention, operational execution, labour performance, and service quality are critical to success.
This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering service in a contract-driven, client-facing environment.
Key Responsibilities
Client Engagement and Service Excellence
- Maintain strong client and stakeholder relationships through audits, site visits, meetings, and regular communication.
- Serve as the primary point of contact for your assigned clients, ensuring their needs are understood and service expectations are met.
- Ensure contract deliverables across your portfolio are consistently met or exceeded (e.g., staffing levels, patrol frequency, reporting standards).
- Manage client escalations, service concerns, and performance issues, exercising sound judgment and escalating where required.
- Lead quarterly and annual business reviews with clients.
- Gather and analyze client feedback and use insights to improve service delivery.
- Support the use of technology, automation, and reporting tools to improve service quality and client experience.
Site Leadership and Operational Excellence
- Manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.
- Review site performance against service standards, contract deliverables, and KPIs (e.g., incident response times, staffing compliance, audit scores).
- Conduct regular site visits to evaluate performance, morale, and compliance, ensuring strong leadership at the site level.
- Coach, mentor, and develop site supervisors and frontline personnel to build strong leadership at the site level.
- Support recruitment, onboarding, and retention of site supervisors and frontline personnel across your portfolio.
- Ensure post orders are understood and followed by all site personnel across the portfolio.
- Drive continuous improvement initiatives to streamline workflows and improve operational outcomes.
- Review labour efficiency, staffing performance, customer service standards, and resource allocation across your sites.
- Conduct client site assessments and provide meaningful, cost-effective recommendations.
Financial Management
- Own the financial performance of your portfolio and ensure alignment with financial targets across all sites.
- Monitor site budgets and financial KPIs, taking corrective action when performance is not meeting expectations.
- Prepare and submit CRFs (Client Request Forms) and contract one-pagers for scope or service changes.
- Support billing accuracy, resolve discrepancies with Finance, and follow up on collections for overdue or disputed invoices.
- Support decisions that balance client satisfaction, service quality, labour efficiency, and financial performance.
Professional Development
- Stay current with industry trends, best practices, and relevant security standards, including AI-enabled tools shaping the industry.
- Maintain or work toward ASIS APP certification, or equivalent professional development, where applicable.
Required Experience and Qualifications
- 5+ years of experience in the security industry
- 2–5 years of progressive experience in account management, client success, or operations within security, facilities services, property services, property management, or another multi-site contract services environment.
- Demonstrated experience leading or developing site supervisors, frontline teams, or client-facing operational staff.
- Strong understanding of multi-site service delivery, contract compliance, client retention, audits, reporting, and escalation management.
- Experience managing budgets, labour performance, KPIs, client reporting, and operational improvement initiatives.
- Proven ability to build trust-based relationships with internal and external stakeholders.
- Strong coaching, mentoring, and people leadership skills.
- Excellent written and verbal communication skills.
- Strong problem-solving skills, attention to detail, and ability to manage changing priorities.
- Valid driver's licence with no restrictions.
- Technologically agile, with working familiarity across security and frontline tech stacks (workforce management, reporting, and communications platforms — e.g., WinTeam) and Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams).
- ASIS APP certification is considered an asset, or an equivalent combination of education and experience.
#GTHP
Why Join Guardteck
Growth Potential
We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.
Learn & Develop
Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.
Strong Team Environment
Be part of a team that communicates clearly, supports one another, and shows up ready to perform.
Purpose Driven Work
Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.
Recognition & Appreciation
We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.
If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.
Ready to be awesome? Apply today and help us build something special.
Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.
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