Operations Associate

Operations Associate

Why work with us:

The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.

Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.

For more information about the City of Waterloo’s Strategic Plan, Vision, Values and Guiding Principles, please click here: City of Waterloo 2023-2026 Strategic Plan.

What we offer:

• Supportive and caring organization that promotes respect, inclusivity, sustainability, health, safety and wellness.
• Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey.
• A commitment to environmental sustainability as demonstrated in many plans and policies. For example, we are working towards reducing our corporate greenhouse gas emissions to net-zero by 2050, with real progress underway.
• Certification as a Living Wage Champion.
• Defined Benefit Pension Plan (OMERS) eligibility for all employees.
• Up to 10 paid Reservist Leave days per year, with single contribution OMERS buyback option for any unpaid time.
• Easy and sustainable commuting options through the TravelWise program, which offers public transit discounts and a dedicated carpool network for employees.
• Substantial internal and external training and development opportunities.
• Enjoyable employee-wide events, activities, site visits, BBQs to connect with co-workers.
• Complimentary FitPass for access to leisure, swim, and fitness drop-in programs for employees and family members.

• …And so much more!

What you will do:

Reporting to the Operations Supervisor in the Recreation Services Division, your primary responsibilities will include, but are not limited to, the following:

• Assisting in the day-to-day operations and maintenance of City of Waterloo recreation facilities.
• Ensuring facilities are cleaned and maintained at a high level and ready for use.
• Helping to meet requirements for programs and special events (including setup, takedown, etc.)
• Maintaining a safe environment for coworkers and the general public.
• Identifying and reporting any safety hazards or damage to the facility or equipment.
• Communicating and interacting effectively with other facility staff and coworkers.
• Providing excellent customer service to users of the facility.
• Performing opening and/or closing duties, including key holding responsibilities.
• Assisting the Facilities Operations Team with converting the arena for events (includes some lifting, standing, pushing, pulling, etc.)
• Seasonal work includes removal of snow, salting of areas surrounding the building, grass cutting, and trimming.
• Attend training and staff meetings as requested.

What you will bring:

• A secondary school education or currently pursuing a secondary school education or equivalent.
• General labour or maintenance experience is an asset.
• Demonstrated familiarity with tools and maintenance equipment.
• Basic knowledge of recreation facility operations and/or custodial duties.
• Basic understanding of health & safety principles such as safe handling of cleaning products and safe use of equipment.
• Ability to plan daily tasks and organize workload with minimal supervision.
• Effective communication and interpersonal skills for communicating with the team and the general public.
• Physically able to perform the activities of the job.
• A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment.
• Strong commitment to delivering quality customer service.
• Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion .

Hours of work:

• Up to 24 hours per week including evening, weekend and holiday shifts.
• This position requires access to reliable transportation as work hours may be outside of public transportation operations.

What we will require:

• A Police Criminal Record and Judicial Matters Check satisfactory to the City
• Proof of your current and valid certificate(s), licenses and/or educational qualification, if applicable

Be You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging):

The City of Waterloo acknowledges that our work takes place on the land traditionally cared for by the Haudenosaunee, Anishinaabe and Chonnonton Peoples, and is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. The City is dedicated to advancing the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+ are encouraged for positions at all levels within the organization. Candidates from historically underrepresented groups are encouraged to self-identify in their application.

Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation. We encourage applicants to access support(s) that may be needed. To request accommodation during the application process, please email [email protected], quoting the position and competition number. Applicants advancing to the next stages of a recruitment process will be provided with additional opportunities to make their needs known.

Our use of AI during recruitment:

Our applicant tracking system includes artificial intelligence (AI) features, such as tools that highlight relevant work history or suggest potential job matches. These features are built into the system and may be visible to staff. AI does not make any screening or hiring decisions, and all decisions about interviews and hiring are made by City staff in accordance with applicable City policies and procedures.