Operations Delivery Manager

Job Description

The Delivery Operations Manager will manage operational excellence across multiple airport and resort retail locations, overseeing execution, loss prevention, and financial discipline. This role provides hands-on support to Multi-Unit Managers, using data-driven insights, targeted interventions, and consistent operational standards to strengthen leadership effectiveness and safeguard commercial performance.

Key Impact:

• Consumers: Experience seamless service, strong product availability, and consistent brand engagement across all locations.
• Store Teams: Empowered, coached, and developed to deliver high-quality, consistent execution.

Key Responsibilities

• Elevate operational consistency, compliance, and financial controls across assigned locations
• Analyze performance data to identify risks, trends, and opportunities for improvement
• Lead focused action plans to reduce shrink, improve inventory accuracy, and strengthen execution
• Conduct regular field visits to coach store teams and reinforce standard operating procedures
• Support Multi-Unit Managers with operational expertise, allowing them to focus on people and sales performance
• Partner cross-functionally to improve processes, merchandising execution, and inventory flow
• Ensure adherence to company policies and airport/resort regulatory requirements
• Provide clear reporting and actionable insights into senior leadership

Compensation: $60-66 annually

Job Requirements

• 5+ years of multi-unit or operational leadership experience in retail, airport, or resort environments
• Strong understanding of retail KPIs, loss prevention, inventory management, and expense control
• Analytical and financially savvy, with the ability to translate data into action
• Proven ability to influence, coach, and drive accountability in the field
• Highly organized, adaptable, and comfortable in fast-paced, regulated environments
• Proficient in Microsoft Office, particularly Excel

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.