Operations Manager

Consider joining us as a Operations Manager if:

You are a structured, hands-on operational leader who thrives on building consistency, accountability, and strong internal processes. You enjoy bringing clarity to complexity, strengthening workflow discipline, and ensuring teams work together seamlessly to deliver an exceptional client experience.

About Motion:

Canadian operated, Motion is Canada’s leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 40 years through our network of 48 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages.

The role:

We are adding an Operations Manager to our team in Winnipeg, MB. This posting is for a new position that has been created. Reporting to the Regional Manager, the Operations Manager is responsible for ensuring the effective execution of daily operations at the Winnipeg location. This role focuses on operational consistency, administrative integrity, and coordination across service, warehouse, and support functions to ensure a high standard of client experience and internal accountability.

What’s in it for you:

Growth opportunity. This is a chance to gain deep and practical insights into our industry, be involved in every aspect of what we do, and take ownership for your own success. You will learn the functionality and benefits of our products and services, and work in partnership with healthcare providers, clients, and your colleagues to ensure an exceptional client experience.

Impact. Every day at Motion provides a new opportunity to create a tangible impact on the lives of our clients. You will find deep professional satisfaction knowing that your work matters to Canadians in your community and beyond.

Professional development and networking. At Motion, we nurture a continuous learning and skills development environment. You will have:

• Access to our internal Learning Portal, where we have a vast library of training with over 140 courses on our products and processes and professional development topics.
• The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed and grow in the business.
• The chance to attend industry events, including Motion’s own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.

How you will spend your days:

• Operational Execution & Oversight. Overseeing day-to-day operational workflows across administration, service coordination, and warehouse functions. Monitoring operational KPIs, identifying execution gaps, and implementing timely, practical solutions.
• Administrative & order Flow Integrity. Ensuring funding documentation, billing processes, order accuracy, and internal controls are executed consistently.
• Cross-Functional Coordination. Facilitating cross-functional communication between service, warehouse, administration, and sales teams to ensure smooth order flow and minimize client impact.
• Team Support & Accountability. Supporting employees and the Regional Manager with clear expectations, follow-up mechanisms, performance management support, and continuous improvement initiatives

What you bring to the role:

• Experience. 5–7 years of operational or administrative leadership experience in a service-based environment. You are proficient in Microsoft Office Suite, comfortable navigating databases, and can learn new software quickly. Post-secondary education in business or a related field preferred.
• Leadership Experience. Strong leadership and coaching capabilities with the ability to lead teams toward service excellence targets. Strong problem-solving ability with a proactive, solutions-focused mindset.
• Good to have: Demonstrated success improving workflow consistency, team accountability, and operational execution. You have an interest in gaining exposure to the healthcare and personal mobility industry.
• Interpersonal skills. You love building relationships with people, and you know how to work with customers to find the best solutions to fit their needs. You have professional and flexible communication skills and are comfortable responding to urgent inquiries on the phone, by email, or in person – sometimes all at once. You can navigate any situation in a friendly, empathetic, and compassionate manner.
• Additional must-have requirements: you have a clean criminal background check and are bondable.

What we offer:

At Motion, we are proud to provide our employees with the following competitive benefits and rewards package. We offer:

• Fair and attractive compensation with a salary range from $55,000 - $65,000 annually. The precise remuneration can differ depending on skills, experience, and geographic location
• Eligibility to a comprehensive benefits package
• Robust vacation and personal days allotment
• RRSP/DPSP match program
• Maternity/parental leave top-up
• Employee Assistance Program
• Employee Discount Program
• Tenure recognition through our Motion Milestone Program
• Employee Referral Bonus Program
• Professional Development Reimbursement
• Eligibility to the company’s pooled bonus plan
• Goodlife Fitness corporate membership discount
• A safe, respectful, and supportive work environment including company-provided safety equipment and resources

Thank you for taking the time to consider joining Motion!

At Motion, we respect that not everyone gains their skills in the same way; and we welcome a diverse range of experiences. If you have 70% of what we are looking for, and 100% of the passion, we encourage you to apply here. We believe that humans are an important and vital part of the recruitment process; we do not use AI in any part of our recruitment process. While we can’t guarantee an interview, we do promise to review your application in full.

Motion is an equal opportunity employer. We strive to make life accessible for everyone and are therefore passionate about ensuring our workplaces are fully accessible. We are committed to providing reasonable accommodations to our employees and to those going through the recruitment process. If you require any assistance during the application process, please do not hesitate to contact us: [email protected]