Operations Supervisor

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

Role Description:

Reporting to the Operations Manager, the Operations Supervisor position is a senior building operations position responsible for providing oversight, advanced operation, inspection, repair, and maintenance. The primary objective of the Operations Supervisor is to ensure that the assigned real estate portfolio is being managed and maintained in a safe and environmentally responsible manner and to the highest level of operational and cost-efficiency.

Responsibilities:

• Manage operations staff, including developing daily and on-call schedules, assigning overtime, managing direct reports through scorecards, annual performance reviews, and development plans, and leading regular team and one-on-one meetings to maximize engagement and communication within the team.
• Lead, coach, and develop the operations team, creating clear paths for growth and development.
• Overseeing and documenting preventative maintenance (using Cove System) and unscheduled repairs of HVAC, mechanical, plumbing, lighting, electrical, elevating devices and life safety systems; Electrical systems modifications; HVAC unit replacements and upgrades
• Management of energy and utility consumption with strong focus on consumption reduction and target setting and tracking results; Review consumption trends regularly with operations staff and explain and troubleshoot variances and abnormalities. Utilize the building management system to achieve energy and utility reductions
• Conducting/assisting with environmental assessments and ensure reporting requirements are fully met;
• Manage and respond to environmental risks and hazards
• Implementing the corporate occupational health and safety program; ensure that Health and Safety procedures are in place and are being strictly followed, lead OH&S committee and document meetings and inspections;
• Management of waste, recycling and hazardous materials, including oversight of the loading dock and central stores;
• Manage contracted vendors and contractors, including ordering parts and services, contract renewals, re-tendering, onboarding of new vendors, and coding invoices for payment.
• Continual monitoring and maintenance of computerized control systems including Fire Alarm system, BAS; Building Automation system upgrade and replacements; Fire Life Safety system upgrade and replacements
• Ensure fire impairment notification forms are completed and submitted to the insurer, and that life safety systems and the Building Control Centre operate reliably.
• Tenant improvement construction management;
• Ensure sound curtain wall, structural and roof maintenance;
• Review daily tenant work order/service call reports and respond to tenant service requests as required;
• Attend after-hours and fire system emergencies, provide detailed reports to management, and plan and run emergency preparedness drills.
• Ensure staff provides written feedback to all work orders & further verbal explanation if required
• Perform life cycle costing exercises;
• Conduct insurance and risk management inspections, remedial actions and reporting;
• Assist Operations Manager in preparing annual operations and capital project budgeting and creating ‘wish list’ of proactive suggested projects with specific information regarding costs;
• Prepare accurate and concise operations reports for management to support business decisions.
• Liaise with regulatory or civic authorities as required;
• Provide sound technical or administrative advice to internal and external clients;
• Remain current and up to date with new industry practices, legislative changes and new technologies;
• Act as a member of the property leadership team in developing and promoting superior levels of service and continually looking for opportunities for improvements within the building;
• Convey a professional demeanor to tenants, staff and public at all times both in appearance (professional dress is required) and in presentation (e.g., email, telephone etc)
• Participate in tenant and staff community-support events as appropriate
• Participate in weekly on-call rotation if/when required
• Other assigned duties.

Experience and Qualifications:

• Relevant industry facilities, operations, or trades experience with mechanical and architectural knowledge in a fast-paced customer service driven Class A building is required.
• A valid driver’s license is required.
• Intermediate-level skills in Microsoft Office are required.
• Intermediate-level skills in Yardi are required.
• Experience with Cove PM or a similar maintenance management system is desirable.
• Power Engineering 4th Class (or higher) certificate is required.
• Minimum of 5 years’ experience in a building operations/supervisor position.
• Advanced BMS technical training and or experience is required.
• Skills in blueprint reading as applied to technical areas.
• Ability to lift 25 lbs and to climb and safely use ladders.
• Technical Certificate or Red Seal tradesperson would be desirable but not required.
• BOMI, SMT, SMA, or Building Environmental Systems (BES) certification would be desirable but not required.
• Ability to communicate effectively and professionally, both oral and written, with all levels within the company; mature and self-motivated team player who is committed to personal growth and ethical integrity.
• Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, adaptable to new ideas and embrace changes; results and detail oriented; work within an environment that is subject to moderate to high levels of stress in emergency or conflict situations; on occasion requires involvement in repairs or maintenance in inclement weather or uncomfortable environmental working conditions; may be required to attend to or provide direction during after hours emergency situations; requires the ability to exert moderate physical effort and must be able to move quickly in emergency situations; is able to thrive within a busy working environment.
• Ensure operations records, files and documentation are maintained in an orderly, accurate and timely fashion, and demonstrate sound administrative and organizational skills. Utilize SharePoint and QuadReal's naming structure to ensure all files are stored safely and easily accessible for all team members.
• Ability to resolve problems using facts and sound reasoning; ability to achieve goals using logical and strategic approaches to resolving challenges.

The expected annualized base salary range for this role is $94,000-$98,000.

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Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Candidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role.

Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.