Publié il y a 21 jours
Operator, Security Command Centre
@ Paladin Security Group
Burnaby, Colombie-Britannique
En bref
Paladin Security Group is hiring a part-time Operator for its Security Command Centre, which provides a 24/7 communication link between field staff, management, on-call personnel and subcontractors. The work is computer-based and centres on monitoring security alarms, managing physical keys and access cards, triaging calls and directing guards. Minimum requirements include a B.C. Provincial Security License and six months of control or call centre experience with security systems.
Responsabilités :
- Monitor security system alarms and video and respond per Standard Operating Procedure
- Manage physical keys, NERC keys and photo ID and access card administration
- Answer, triage and escalate incoming calls, emails and service requests
- Communicate with guards and tactical guards and maintain a detailed shift log
- Prepare incident reports and complete security service requests
Résumé des exigences :
- B.C. Provincial Security License and basic security training
- Minimum 6 months experience in a control, operations or call centre with security systems
- Intermediate computer skills
- Customer service orientation
- Verbal de-escalation training preferred
- Occupational First Aid Level 2 preferred
Outils et compétences
Source et dates
Type de source non vérifié · joblink
- Date publiée par l’employeur
- 2026-10-16
- Première détection par notre source
- 2026-10-12
- Mise à jour du dossier source
- 2026-10-16
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 0 an(s) et plus |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Permis et certifications | B.C. Provincial Security License, Occupational First Aid Level 2, NERC compliance, TMA Operator Level 1 |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Paladin Security Group
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Making the World a Safer & Friendlier Place
Description complète de l’entreprise
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry. About Us Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast. Our Mission Paladin’s mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients’ safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
- Abonnés LinkedIn
- 53 403
- Personnes associées sur LinkedIn
- 5 693
- Bureaux déclarés
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- Autres noms enregistrés
- Paladin Security Group Ltd
- Spécialités
- Security Guards
- Specialized Security
- Security Systems
- and Investigations
- Le profil indique une agence de recrutement
- Non
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective…
| Champ | Valeur |
|---|---|
| Secteur | Security and Investigations |
| Taille | 10,001+ employees |
| Siège social | Burnaby, British Columbia |
| Type d’organisation | Privately Held |
| Fondée en | 1976 |
| Spécialités | Security GuardsSpecialized SecuritySecurity Systemsand Investigations |
| Offres sur Jobsy | 40 |
| Voir la page |
The Security Command Centre ensures a 24/7 communication link between Field staff, management, on-call personnel, and various Subcontractors. This Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a facility or property. While experience in the security industry would be valuable, time spent in a call center or alarm/ video monitoring experience would also be a key attribute in understanding the responsibilities of this position. A good candidate would also have a high level of computing skills as this position is computer based.
The Security Command Centre (SCC) Operator must have the ability to direct, communicate, and instruct officers in the field as necessary. This position requires that all operators be prepared to provide an exceptional level of customer service and support to both internal and external customers as well as other Paladin employees. Reporting to the SCC Manager, the Operator is responsible for fulfilling all aspects of the Security program from performing access control, video monitoring, and other administrative tasks.
Basic operator duties including:
- Actively monitor security system alarms (i.e. access control, intrusion, panic, video surveillance, etc.) and respond / acknowledge as per Standard Operating Procedure
- Adherence to Standard Operating Procedure
- Physical key management / Maintain Physical Access Control (keys) including:
- Support infrastructure, systems, and processes (i.e. installation, integration, deployment, and administration within the Security Command Centre)
- Maintain the Commander Connect Database of all keys in the Key Tracer System
- Ensure NERC keys are monitored and signed out to authorized NERC users only
- Adjust Physical Key Management access levels in Lenel as requested
- Photo ID and access card administration
- Answer and triage incoming telephone calls / emails / service requests. Escalate to SCC Supervisor and/or Security as required.
- Communicate with Guards and/or Tactical Guards using established processes and equipment
- Maintain a detailed operator shift log
- Complete and prioritize / categorize (i.e. emergency / non-emergency) Security Systems Service Requests (3SRs) for guards, service, and maintenance (including Key Tracer and Lenel deficiencies)
- Virtual patrol / investigation
- Perform connectivity tests with sensors, trailers, cameras, and control panels to determine system functionality and perform preliminary troubleshooting
- Complete audits of security equipment inventory and perform status checks
- Generate and submit non-security maintenance requests (i.e. fence repair or general maintenance)
- Report writing and incident documentation
- Testing of Security Operating Procedures or Post Orders
- Other associated duties, as required and approved by Security
Minimum Requirements:
- Basic Security Training
- B.C. Provincial Security License
- Minimum 6 months experience in a Control / Operations / Call Centre including the use and administration of a security system (with video surveillance, access control, intrusion alarms, etc.)
- Intermediate computer skills
Additional Certifications and Training:
- Customer Service for Security
- Note-Taking and Report Writing
- Introduction to Industrial Security
- High Rise Tower Security
- Investigations Training - Justice Institute of B.C. or equivalent
- Video monitoring system training
- Occupational First Aid Level 2 (OFA 2)
- Verbal de-escalation techniques (MOAB, NVCI or equivalent)
- NERC compliance requirements
- Information Protection Program
- Personal Risk Assessment
- TMA Operator Level 1 Online Training
Journal
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