Overnight Outside Patrol Worker

Job Type: Permanent Full-Time
Pay: $22.52 per hour plus a $2 night shift premium

About the Role

We’re looking for an Outside Patrol Worker to support out Shelter program at Calgary Alpha House Society. If you have a valid Security Guard license, a calm and compassionate demeanor, enjoy working outside, and have a passion for supporting vulnerable populations, this is the job for you. As an Outside Patrol Worker at Alpha House, you will work within our protocols and procedures to ensure clients, staff, and the general public feel safe and secure in the vicinity of the shelter.
Responsibilities
• Maintain a highly visible and reassuring presence while promoting appropriate behavior and protecting the welfare of clients, staff, volunteers, and members of the public at or near the shelter.
• Enforce rules and regulations in and around the premises with a communication style rooted in respect and dignity.
• Conduct regular patrols of the area to deter criminal and undesired activity, loitering, identify safety hazards, and respond to security incidents.
• Monitor and control access to the shelter, greeting and assisting partners and the public, and ensuring a warm handoff to the appropriate staff or program.
• When necessary, escort unruly individuals out of the area or detain them for police or emergency services.
• Foster and maintain excellent relationships with community partners by checking in with businesses, actively building community connections, and responding to concerns in a timely manner.
• Perform all duties in accordance with the highest professional standards and project a professional image of self, the security department, and the agency.
• Respond to emergency situations such as fire alarms, medical emergencies, overdoses, and security-related incidents, providing appropriate assistance as needed.
• Maintain accurate logs and records of all incidents, accidents, and other activities, writing and submitting reports as required.
• Ensure compliance with regulatory standards (MSDS, OH&S, WHMIS, etc.), including assisting in maintaining the cleanliness of the outside of the building.
• Contribute to team efforts by accomplishing other related responsibilities as needed.

About You

We are looking for a dedicated individual with security experience and a commitment to community safety. The ideal candidate would have the following qualifications:
• Alberta Basic Security Training Certificate and licensed through Alberta Justice
• Minimum 2 years of experience in security or a related position
• Standard First Aid, Level C CPR, and AED certification
• Preference for those with experience and knowledge of addictions, mental health, and the unhoused
• A high level of self-awareness and emotional intelligence
• Proven ability to remain calm under pressure, manage crises, and build rapport
• Strong interpersonal communication skills, showing respect, dignity, and discretion while maintaining confidentiality
• A well-developed sense of diplomacy, conflict resolution, and de-escalation skills
• A compassionate and non-judgmental approach towards individuals struggling with addictions and mental health challenges
• A team player with strong oral and written English communication skills
• A thorough understanding and appreciation of the Protection of Persons in Care Act

Position Requirements
• Alberta Security License
• Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position
• Ability to work outdoors in all weather conditions, including standing and walking for large portions of the shift
• Steel-toed footwear
• Computer literacy, including proficiency in MS Word, Excel, and Outlook
About Alpha House
Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability.
Benefits of Working at Alpha House
• Meaningful work supporting vulnerable populations
• Medical benefits after six months of continuous work
• Personal development and training opportunities
If this role sounds like something you are interested in, we urge you to apply.