Publié il y a 14 jours
Part Time Customer Service Associate
@ Spence Diamonds Ltd.
Toronto, Ontario
En bref
Spence Diamonds Ltd. is hiring a part-time Customer Service Associate for its store. The role handles customer greeting, showroom sales support, jewelry repair intake and follow-up, cash handling and phone and email correspondence. The posting states pay of $18.15-18.60 per hour, a minimum of 3 days a week including at least one weekend day, and an anticipated start in early to mid-November 2026.
Salaire :
18,15 $–18,60 $ de l’heure
Responsabilités :
- Greet customers and provide customer service in store
- Support sales teams and present showroom products
- Inspect and process jewelry repairs, following up by phone or email
- Handle payments, cash and end-of-day processing
- Answer phone calls and emails, manage inventory and shipping
Résumé des exigences :
- At least one year of customer service experience
- Strong verbal and written communication
- Detail-oriented with excellent time management
- Comfortable using computers and learning new software
- Minimum availability of 3 days a week including one weekend day
- Administrative or reception experience is a bonus
Outils et compétences
Source et dates
Site carrière / système de candidatures · adp
- Date publiée par l’employeur
- 2026-10-27
- Première détection par notre source
- 2026-10-27
- Mise à jour du dossier source
- 2026-11-09
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Horaire | fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Magasin |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur modéré |
| Langues | English |
| Avantages mentionnés | Prime de rendement, Rabais employé, Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Spence Diamonds Ltd.
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Now open in 8 locations across Canada!
Description complète de l’entreprise
Founded in Vancouver B.C., Spence Diamonds has been in the diamond business for 40 years, and we’ve given hundreds of thousands of couples the confidence to find the diamond ring that represents their unique partnership. We break down the stereotypes associated with the traditional diamond buying experience and have set out to revolutionize the retail diamond industry, by elevating choice and transparency, education and customization through a unique offering of both Artisan Created and earth-minded diamonds for a ring that is unique to you.
- Abonnés LinkedIn
- 13 976
- Personnes associées sur LinkedIn
- 128
- Bureaux déclarés
- Vancouver, BC V5Z 1A3, CA
- 101-888 Burrard Street, Vancouver, BC V6Z1X9, CA
- 6700 Macleod Trail South, Unit 100, Calgary, AB T2H 0L3, CA
- 31 Famous Avenue, Vaughan, ON L4L 0B6, CA
- 20055 Langley By-Pass, Langley, BC V3A 8R6, CA
- 17010 - 90th Avenue, Edmonton, AB T5T 1L6, CA
- 25 Square One Dr, Mississauga, Ontario L5B, CA
- 410 Progress Ave, Unit D6B, Scarborough, Ontario M1P 5J1, CA
- 1371 Woodroffe Ave, Unit A, Ottawa, Ontario K2G 1V7, CA
- Catégories d’activité
- Consumer Goods
- E-Commerce
- Fashion
- Jewelry
- Precious Metals
- Retail
- Autres noms enregistrés
- Spence Diamonds
- Spence Diamonds Ltd.
- Spécialités
- Visibly Better Diamonds
- Obviously Better Prices
- A Perfect Fit
- Just Like Your Love
- Engagement Rings Made to Order
- and Diamond Experts Serving Canada Since 1978
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Founded in Vancouver B.C., Spence Diamonds has been in the diamond business for 40 years, and we’ve given hundreds of thousands of couples the confidence to find the diamond ring that represents their unique partnership. We break down the stereotypes associated with the traditional diamond buying experience and have set out to revolutionize the retail diamond industry, by elevating choice and transparency…
| Champ | Valeur |
|---|---|
| Secteur | Luxury Goods & Jewelry |
| Taille | 51-200 employees |
| Siège social | Vancouver, BC |
| Type d’organisation | Privately Held |
| Fondée en | 1978 |
| Spécialités | Visibly Better DiamondsObviously Better PricesA Perfect FitJust Like Your LoveEngagement Rings Made to Orderand Diamond Experts Serving Canada Since 1978 |
| Offres sur Jobsy | 6 |
| Voir la page |
WHO WE ARE
Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after.
We're proud to create unforgettable experiences for our customers by taking them through the Spence Experience.
Our people are the center stone of our business, who bring our vision to life for every customer, every day.
We’re committed to fostering a culture where our people are empowered to be as successful as possible, and are provided with all the necessary tools, resources and support to create and live the life they love!
WHAT WE OFFER
- Attractive compensation packages
- Amazing employee, friends & family discounts on our products
- A variety of Learning and Development resources
- Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
- Regular celebrations & employee incentive programs
- Team building events and activities
- Opportunity to grow within the company
- Continuous on the job training, support and mentorship
REPORTS TO: SALES SUPPORT SUPERVISOR
As a member of customer service team at Spence, you embody our culture and values by providing an exceptional customer experience. You have a passion for our products and are comfortable assisting with presenting valuable products and representing products with confidence.
You are the backbone of our store. You promote accuracy within the store through exceptional process handling which includes data management, finances, task management. You professionally act as the first and last point of contact for our clients on the phone, through email and in person within the store. On any given day you’re handling all payments & transactions, answering incoming phone calls and emails, managing inventory counts, shipping & receiving, assisting in store maintenance and cleanliness, showroom upkeep, and supporting the Sales Consultants and Management. Most importantly you ensure our customers are top priority and are all given the full Spence experience.
The perfect candidate for this role is an individual with a strong background in customer service. Whether your experience comes from the restaurant industry, reception, retail, or hospitality, if you excel in environments that prioritize customer satisfaction and aim to turn every customer into a raving fan of Spence, this position is for you!
RESPONSIBILITIES
- Greet every customer in a friendly manner and provide extraordinary customer service
- Offer sales support to our sales teams during busy periods and take customers through our showroom experience. Ability build rapport with clients and identify client needs through our Spence selling system.
- Inspect and process incoming jewelry repairs.
- Follow up with customers via phone or email regarding their repair orders.
- Complete quality checks and provide completed orders to customers at pickup, ensure that customers have a great experience.
- Answer all phone and email correspondences
- Cash handling and end of day processing
- Assist in coordinating the showroom appearance, merchandising and store tidiness.
A few things we hope you have…
- You’re detailed oriented, have excellent time management skills and are willing to embrace a structured process
- You have excellent time management skills and make great decisions about which work to prioritize
- You have strong problem solving, and conflict resolution abilities
- You are energetic, outgoing and have strong customer relationship skills
- You have excellent verbal and written communication and are comfortable professionally communicating face to face, over the phone and in writing
- You have at least a years’ experience working in a customer service environment
- You’re used to working with a computer and are willing to learn new technology and software
- You have a minimum availability of 3 days a week, and of those 3 days at least 1 weekend day
- Bonus points if you have previous administrative or reception experience
Compensation
The pay range for this position is $18.15-18.60 per hour. Pay ranges are established based on work location and market standards for the applicable position. The successful candidates starting pay rate will be determined based on job-related skills, experience, and qualifications.
Your Next Opportunity Starts Here:
This posting reflects an immediate opening, with an anticipated start date in early to mid-November 2026. Qualified candidates whose skills and experience align with our requirements will be contacted.
AI & Recruitment Transparency:
We do not rely on artificial intelligence (AI) to screen, assess, or select candidates at any stage of our hiring process. Our recruitment platform, ADP, may use AI to generate Candidate Relevancy and Profile Relevance scores that are available as part of the application review process. These scores are intended as informational tools only, are not used to make hiring decisions, and do not replace human review or judgment. You can learn more about ADP's use of AI on their website: ADP AI Transparency Notice
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