Part-Time Floater Front Desk Administrator (Head Office - Niagara)

Drive For Excellence

Performance Auto Group is currently seeking a Part-Time Floater Front Desk Administrator to join our Niagara dealerships. The successful candidate will be primarily responsible for answering and routing telephone calls and greeting new arrivals upon arrival to the sales floor.

The ideal candidate will have excellent customer service skills, a strong work ethic, and a willingness to learn and succeed. As well, the candidate will not mind traveling throughout Niagara for receptionist shift coverage at our stores as required. As this position is on-call, Day and evening availability, along with weekends are also required.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

• Greet people coming into the facility and direct them to the appropriate contact.
• Answer and direct all incoming calls in a courteous and professional manner.
• Monitoring the floor traffic and reporting sales activity including guest visits in our DMS system.
• Strive to minimize the amount of time customers are placed on hold.
• Greet showroom customers and assist with basic inquiries.
• Communicate messages to appropriate parties in a timely manner.
• Update the dealership schedule/directory on a regular basis.
• Perform motor vehicle licensing administration.
• Perform vehicle inventory administration.
• Ability to work in adherence to company safety standards at all times.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

What you’ll need to succeed:

• Must have Daytime/evening and weekend availability as this position is on-call.
• High School Diploma or GED is required.
• Minimum of 1 year customer service experience required.
• Reception and/or Dealership experience is considered an asset.
• 1-2 years administrative experience.
• Strong computer skills.
• A friendly, outgoing personality and a genuine interest in people and in helping others, knowledge of the work and of the organization.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally.
• Good communication skills.
• Must possess telephone etiquette; ability to stay calm when callers are irate.
• Able to effectively communicate both verbally and in writing.
• Must be team oriented with a positive attitude.
• Able to meet deadlines and work well under pressure in a fast-paced environment.
• Strong time management and organizational skills.
• Ability to maintain a high degree of confidentiality.
• Personable, reliable, courteous.
• Ability to work flexible hours and work around a changing schedule.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Discount on vehicles, service and parts for you and your family
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

Job Type: Part-Time (minimum 20 hours per week) - Permanent

Compensation (expected hourly wage): $18.00 per hour. The starting rate will be set within this range based on job-related factors such as relevant skills and experience.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.