Publié il y a 29 jours
Partner Customer Success Manager
@ Querentia Inc.
Télétravail au Canada
En bref
Querentia Inc. is hiring a Partner Customer Success Manager on a one-year remote contract. The role manages and grows a customer portfolio, drives platform adoption, and aligns success plans with business goals.
Responsabilités :
- Manage and grow a customer portfolio
- Drive platform adoption through success planning
- Lead onboarding, training and enablement
- Monitor customer health and resolve escalations
- Identify expansion opportunities with commercial teams
Résumé des exigences :
- Experience managing customer relationships
- Ability to build customer success plans
- Experience with onboarding and platform adoption
- Ability to mitigate retention risks
- Experience working with commercial teams (asset: training delivery)
Outils et compétences
Source et dates
Type de source non vérifié · jsonld
- Date publiée par l’employeur
- 2026-10-12
- Première détection par notre source
- 2026-10-26
- Mise à jour du dossier source
- 2026-11-05
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Domaine | Service à la clientèle |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Querentia Inc.
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 331 |
Partner Customer Success Manager
Contract Duration: 1 Year
Work Location: Remote
Objective
Manage and grow a portfolio of customers by building trusted relationships, driving platform adoption, and aligning customer success plans with business objectives. Support customer onboarding, enablement, retention, and growth through personalized engagement and ongoing education.
Key Responsibilities
•
Manage and grow a portfolio of customers by building trusted relationships and developing customer success plans aligned with business objectives.
•
Drive platform adoption through personalized customer engagement and success planning.
•
Lead customer onboarding and enablement through training, certifications, and ongoing education to accelerate time-to-value.
•
Monitor customer health, identify and mitigate retention risks, and resolve customer escalations.
•
Identify expansion opportunities and collaborate with commercial teams to drive customer adoption, retention, and growth.
Qualifications
•
Experience managing customer relationships and growing a portfolio of customers.
•
Ability to develop customer success plans aligned with business objectives.
•
Experience supporting customer onboarding, training, enablement, and platform adoption.
•
Ability to monitor customer health, mitigate retention risks, and resolve escalations.
•
Experience collaborating with commercial teams to identify expansion opportunities and support customer growth.
Nice to Have
•
Experience delivering customer training, certifications, and ongoing education to accelerate time-to-value.
Journal
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