Parts Counter Person

We are looking for a Parts Counter person to join our team in Toronto. Your objective will be to actively participate in the support of the warehouse operations through various responsibilities.

As a Parts Counter person, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)

In a typical day, YOU will:

• Monitor WMS and DBS to ensure orders are completed in a timely, efficient and accurate manner.
• Provide exceptional customer service by locating customer orders stored in the warehouse and in the customer pick up area.
• Coordinate arrangements for large orders to be loaded on the lift truck in a timely manner.
• Proactively clean all inventory shelving and loading docks to maximize use of area.
• Coordinate all transfers and returned core items in a timely and accurate manner.
• Receive and process returned parts in a timely and accurate manner.
• Assist with customer inquiries as requested and ensure high level of customer service and satisfaction.
• Participate in workplace safety, environmentally sound and healthy behaviours and objectives at all times in support of Toromont’s Health and Safety Policy/ Programs and best practices.

Must-haves for this role:

• Post Secondary Education and 2 years experience in a similar retail or truck parts counter environment.
• Technical aptitude and knowledge of CAT products would be an asset.
• Solid team player with commitment to deliver internal and external customer service excellence continuously with a sense of urgency.
• Excellent communication, interpersonal and organizational skills to interact with all levels of cross functional teams.
• Ability to effectively achieve results in a fast-paced and demanding environment with multiple and competing priorities.
• Proficient with computers and Microsoft Office Applications.
• Knowledge of CAT systems or experience with CAT parts operations or similar systems would be an asset.
• Must be willing and able to work flexible hours in support of the business needs Toromont Cat is an equal opportunity employer who recognizes and values diversity.

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.