Parts Fulfillment Manager (Parts Wholesale Niagara)

Drive for Excellence

Looking to join a fast-paced and an ever expanding organization? Be a part of our dynamic team at Performance Auto Group! We are currently seeking a Parts Fulfillment Manager to join our Parts Hub team!

Based at the Niagara Parts Hub and operating on an evening shift schedule between 12:00 AM to 9:00 AM , the Parts Fulfillment Manager is a key leader within Performance Auto Group’s Parts Operations team, based at the Niagara Parts Hub. This role oversees warehouse fulfillment, inventory flow, picking, packing, and dispatch operations supporting PAG dealerships, collision centres, mechanical repair shops, and trade partners across the region.

Responsible for driving operational excellence and timely order dispatch, the Part Fulfillment Manager leads hub warehouse staff, monitors inventory accuracy, and optimizes delivery logistics. The Part Fulfillment Manager works closely with Customer Service Representatives, Parts Wholesale Managers, dealership Parts Departments, and logistics teams to ensure accurate order fulfillment, prompt order dispatch, and high customer satisfaction.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

• Oversee the receipt, storage, and distribution of automotive parts, ensuring accuracy and efficiency.
• Perform daily cycle counts on in-house inventory based on the cycle count schedule to maintain accuracy.
• Oversee the full cycle of order preparation for delivery drivers, including:
• Picking, packing, and sorting orders for efficient delivery.
• Ensuring outgoing shipments are properly staged for drivers.
• Verifying that all delivery manifests are complete and accurate.
• Act as the primary point of contact for all receiving and reconciliation processes, overseeing department receivers and ensuring smooth operations.
• Manage the receiving and reconciliation of incoming parts orders from dealership vendors, including wholesale shipments and service department shipments for dealerships.
• Lead, train, and supervise receivers and shippers, ensuring adherence to company policies and procedures.
• Monitor employee performance and provide coaching and feedback to improve productivity and accuracy.
• Unpack and reconcile inbound shipments against vendor manifests to ensure accuracy and report discrepancies.
• Separate wholesale customer orders and service parts orders, ensuring proper organization and storage.
• Input all inbound shipments into CDK to complete the receiving process.
• For wholesale orders, initiate the pick and pack process, fulfilling dealership-generated orders against inbound shipments.
• For service/stock orders, organize and prepare shipments for distribution to corresponding dealerships.
• Evaluate all work performed to ensure it is thorough, accurate, and completed in a timely fashion.
• Ability to execute tasks and work with minimal supervision.
• Ability to work in adherence to company safety standards at all times.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

What you need to succeed:

• High School Diploma or GED is required.
• Must be able to work 12 am - 9 am Tuesday - Saturday
• Previous receiving experience working within a multi-person team
• Minimum 2 years of customer service and/or cashier experience is required.
• Must have a valid Ontario Driver's License and a good driving record.
• Must be able to obtain a forklift operator’s licence at a later date.
• An aptitude for arithmetic, an ability to read catalogues and technical materials, and legible handwriting are all essential skills.
• Familiarity with the function of automobile parts, including ability to judge whether or not parts are interchangeable.
• Ability to navigate and utilize computers at an advanced level.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Excellent verbal and written communication skills.
• Highly organized, detail-oriented, and able to thrive in a fast-paced, changing environment.
• Ability to exhibit professionalism with a positive attitude under pressure.
• Ability to read and comprehend instructions and information.
• Ability to work flexible hours and work around a changing schedule.
• Overtime may be required.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual salary): $65,000 - $75,000 per year. The starting salary will be set within this range based on job-related factors such as relevant skills and experience.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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