Passport Coordinator

POSITION DETAILS

Passport Coordinator

Program:

Passport Program

Contract:

2 openings for 1-year temporary contract;Full-Time; 35 hours per week

Location:

128A Sterling Rd and from a safe home-based office as required
Salary:

$55,340 – $68,137 Grade 7 BU
Application Deadline:

November 10, 2026, at 5:00 pm

File Number:

PASS #31-26 - with cover letter and resume

E-Mail:

[email protected]

Mail:

HR, 355 Church Street, Toronto ON M5B 0B2

Web:

familyservicetoronto.org

Grow with us!

Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals, families and communities destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience, stability and equity.

We achieve this through our understanding of poverty and the harmful effects of marginalization, discrimination and oppression. We direct our energies to support individuals and families in our core service areas – community counselling and mental health, gender-based violence and developmental disabilities. At the same time, we work to influence policy, build knowledge, strengthen communities and advocate for system change.

We’re proud of our people and culture! We are constantly evolving what we do and how we do it. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new things.

The Opportunity!

The Passport Program is funded by the Ministry of Community and Social Services to provide opportunities for community participation and respite supports for adults with developmental disabilities. Under the direction of the Manager, Passport and Program, the Passport Coordinator is responsible for providing education about the Passport Program; information about and links to services and supports; and to support a caseload of clients to use their Passport funds effectively. To accomplish these responsibilities, the Coordinator will work positively and proactively with clients and their families/supporters.

Ready to make that move? Here’s what’s in it for you:

• Learn from a diverse, highly skilled team!
• Thrive in trust-based culture and have fun, working with an amazing, diverse group of driven, talented people.
• Be part of a workplace incorporating trauma informed care into all aspects of service delivery, building on the principles of knowledge-building and resiliency.
• Contribute to system level advocacy.
• Get on-the-job training and development.
• Make a significant impact on our clients and community.

Responsibilities

• Receives information from Developmental Services Ontario (DSO) regarding eligible clients and uses the Passport mapping process to determine the amount of funding that a client will receive if funding is available
• Supports the prioritization process for individuals who are waiting for Passport funding
• Manages a caseload of Passport clients as assigned by the manager
• Ensures that services are accessible, responsive and respectful of clients’ values and needs
• Communicates with clients and their families if applicable to provide support in using Passport funds to meet client goals
• Reviews client files as required with the manager to ensure consistent scoring among Passport Coordinators
• Communicates with new clients in person or on the phone to educate them about the program, to review funding options and guidelines, to provide information about other services and supports and well as to ask the client to sign required forms
• Monitors client budgets and ensures that clients use funds within the Passport guidelines
• Ensures that client information in the database is current and accurate
• Provides ongoing education and information to clients and families about funding as required
• Ensures that clients and families have access to information regarding all available options for use of funding
• Assists clients by using knowledge of developmental services in Toronto and understanding of community inclusion to access the supports and services they require to achieve their goals
• Strengthens the capacities of clients, families and communities to value and support individuals with disabilities by respecting their strengths, competencies, expertise, resilience and capacities as well as by fostering their inclusion, self-development and participation within communities
• Receives phone calls and emails and provides appropriate information
• Ensures that client files are current and completed as per agency policies and procedures
• Educates other agencies in the sector about the Passport Program

Qualifications

• A post-secondary degree in social work or a diploma as a social service worker or an equivalent combination of education and experience over a minimum three-year period (foreign credentials and relevant experience will be considered)
• Minimum of three years of experience in the social services field
• Sound professional judgement
• Sound understanding of issues faced by people with developmental disabilities
• Experience assisting clients to develop goals and plans and working in a person-directed approach
• Extensive knowledge of the developmental services sector and of community-based resources in the Greater Toronto Area
• Detail oriented -able to work with numbers and budgets as well as accomplish other administrative tasks in a fast-paced environment with tight deadlines
• Good organizational, time management and computer skills including familiarity with database applications
• Strong interpersonal and communication skills (e.g., verbal, written and listening)
• Ability to work independently and apply creative problem-solving strategies
• Ability to work collaboratively and to develop strong working relationships with other services providers, internally and externally
• Demonstrated commitment to principles of social justice, equity, inclusion and cultural competency
• Ability to work flexible hours (e.g., one evening per week)
• Satisfactory criminal reference check/vulnerable sector check within last 12 months

Interested?

This job posting is for new vacancies within our organization. We are actively seeking qualified candidates to fill this current position as soon as possible. If you meet the listed qualifications and are interested in joining our team, we encourage you to apply.

Please indicate file number PASS #31-26 on your application and submit cover letter and resume by November 10, 2026, by 5:00 PM to [email protected].

Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives.

We actively encourage applicants from all equity seeking groups. First Nations, Inuit, Métis, Black and People of Colour, people with disabilities, people of diverse gender expression, and people with lived experience of poverty are encouraged to apply.

In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST’s Equity and Inclusion policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

Family Service Toronto does not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants during the recruitment process.

We thank all applicants and will contact the individuals selected for an interview.