Patient Transfer Attendant / Shuttle Driver - Hamilton, Ontario

Voyago is seeking a Full-time Patient Transfer Attendant / Shuttle Driver to join our team. This is a hybrid role combining the responsibilities of a Patient Transfer Attendant (PTA) with those of a Mobile Bus Driver.

The successful candidate will be responsible for the safe transportation of patients and passengers, while providing professional, compassionate, and reliable customer service. Depending on the assigned shift and operational requirements, the successful candidate may work as a Patient Transfer Attendant or operate a Mobile Breast Screening Clinic Bus.

This position is suited to an experienced driver who can safely operate larger vehicles while also providing hands-on assistance with patient transfers and mobility needs.

Duties and Responsibilities

As a PATIENT TRANSFER ATTENDANT

• Safely transport patients by stretcher or wheelchair to and from healthcare facilities, nursing homes, and private residences.
• Assist with the safe loading, unloading, and movement of patients using stretchers and stair chairs.
• Work with a partner to safely lift and maneuver patients weighing 250+ lbs.
• Provide compassionate, respectful, and professional patient care throughout the transportation process.
• Communicate effectively with patients, healthcare staff, families, dispatch, and other team members.
• Follow all company Standard Operating Procedures (SOPs), safety procedures, and infection-control requirements.
• Complete required documentation accurately and legibly.
• Respond appropriately to patient needs and emergencies within the scope of your training.

Patient Transfer Attendant shift rate: $19.50/hour.

As a MOBILE BUS DRIVER

• Safely operate the Voyago vehicle while providing safe, reliable, and accessible transportation services.
• Ensure customer and passenger safety remains the highest priority at all times.
• Follow established routes, schedules, Standard Operating Procedures, and company training.
• Complete required paperwork, including ridership records and vehicle documentation, accurately and legibly.
• Perform pre-trip circle checks and report mechanical defects or other vehicle concerns according to company procedures.
• Conduct informal and formal risk assessments and implement safe work practices to reduce risks to passengers, clients, yourself, and others.
• Immediately report injuries, collisions, property damage, and other incidents to dispatch and/or the Operations Supervisor.
• Provide exceptional customer service and maintain positive working relationships with passengers, clients, coworkers, and supervisors.
• Render first aid in the event of an emergency on board the vehicle, within the scope of your training.
• Attend mandatory training, driver safety meetings, and ongoing professional development.

Mobile Bus Driver shift rate: $23.00/hour.

Location: Hamilton Region

Job Type: Full-Time

Wage: $19.50/hour for Patient Transfer Attendant shifts | $23.00/hour for Mobile Bus Driver shifts

Minimum Requirements

To be considered for this hybrid position, candidates must meet all of the following minimum requirements:

• Hold a valid BZ driver's licence.
• Have a minimum of 3 years of continuous professional driving experience with the same employer/company.
• Have a clean and safe driving record and be able to maintain a clean Driver's Abstract.
• Be physically fit and able to safely lift and maneuver 250+ lbs. using a stretcher or stair chair with a partner.
• Possess a valid First Responder Certification, AEMCA, or Firefighter Emergency Medical Responder Certification, OR be currently working toward a Paramedic Diploma and have successfully completed Year 1.
• Hold a valid Basic Life Support (BLS) certification or equivalent.
• Have excellent verbal and written English communication skills.
• Have successfully completed high school or possess an equivalent qualification/post-secondary diploma.
• Be able to obtain a satisfactory criminal record check and/or Vulnerable Sector Screening.
• Have up-to-date immunization records and be able to provide documentation for: MMR, DPT, Polio, Varicella, Hepatitis B, COVID-19 (2 doses) and TB Skin Test (Step 1), valid within the previous 12 months
• Demonstrate knowledge of traffic laws, safe driving practices, workplace safety procedures, and applicable transit regulations.
• Demonstrate a strong commitment to passenger and patient safety.

What We're Looking For

The ideal candidate is a professional, safety-focused, physically capable, and compassionate driver who can transition effectively between patient transportation and bus-driving responsibilities.

You should be comfortable working with individuals who may have mobility limitations or medical needs and should demonstrate patience, professionalism, and respect in every interaction.

Because this is a physically demanding hybrid role, candidates must be capable of performing patient-transfer duties safely and repeatedly, including working with a partner to maneuver heavy patients using stretchers and stair chairs.

Working Conditions

• Work may be performed both inside and outside vehicles and healthcare environments.
• Patient Transfer Attendant duties may involve significant physical activity, including lifting, pushing, pulling, bending, and maneuvering stretchers and stair chairs.
• Bus Driver duties are performed primarily inside the vehicle, with occasional outdoor work and exposure to varying weather conditions.
• Schedule and shift assignments may vary based on operational requirements.
• Some flexibility in working hours may be required.

By joining the Voyago Health team in Hamilton, you will find:

• We offer First Aid/CPR Training as well as recertification for current employees
• We offer Emergency First Responder Training as well as recertification for current employee free of charge
• We offer variety of shifts
• We provide opportunities for growth
• We offer referral bonus
• We offer a comprehensive benefits package for full-time employees

The perks

• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.
• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.