Payroll & Benefits Coordinator

Join Our Mission at the Calgary Drop-In Centre

At the Calgary Drop-In and Rehab Centre (the DI), we’re looking for passionate, community-minded people who know that kindness can change lives.

Whether you’re helping guests find housing, supporting their recovery journey, or keeping our operations running strong, your work here truly matters. Every role at the DI is about creating possibilities for others, and for yourself.

Who We Are

The Calgary Drop-In and Rehab Centre (the DI) is a low-barrier, housing-focused organization serving some of Calgary’s most vulnerable community members.

We believe everyone deserves dignity, safety, and the opportunity to thrive. Every day, our team meets people where they’re at — offering basic needs, compassion, and connection while helping them move toward stable, permanent housing.

Our work is guided by the principles of housing first, trauma-informed care, harm reduction, and recovery-oriented practice. But above all, we’re guided by people — their stories, their strengths, and their potential.

When you join the DI, you’re joining a team built on respect, collaboration, and heart.

The Opportunity

Position Title: Payroll & Benefits Coordinator
Reports To: Manager, Total Rewards & Payroll
Employment Type: Full-time
Schedule: 40 hours per rotation with 5 days on and 2 days off.
Location: 1 Dermot Baldwin Way SE, Calgary, Alberta

About the Department

The People & Culture team is committed to fostering a respectful, inclusive, and values-driven workplace. We work closely with leaders and employees to support meaningful work experiences, a positive organizational culture and strive to create an environment where people feel supported, heard, and valued.

What You’ll Do

Every role at the DI makes a difference. In this position, you will:

• Coordinate end-to-end semi-monthly payroll processing in Dayforce, championing data accuracy, process integrity, and a positive employee payroll experience.
• Oversee employee payroll transactions from hire to departure, ensuring accurate and timely updates for transfers, compensation changes, leaves, and terminations.
• Orchestrate payroll quality assurance by validating payroll transactions, proactively addressing variances, and supporting reconciliations, audits, and balancing activities to deliver accurate and compliant payroll.
• Drive payroll compliance and year-end reporting excellence by preparing Records of Employment (ROEs) and payroll documentation, while coordinating T4 preparation, reconciliations, and regulatory reporting requirements with accuracy and efficiency.
• Champion employee benefits and RSP plan administration by managing enrollments, updates, beneficiary changes, and terminations, maintaining precise records, and coordinating seamless transactions with external vendors to deliver an exceptional employee experience.
• Serve as a trusted payroll and benefits advisor, delivering responsive support to employees and leaders, driving timely issue resolution, and expertly navigating complex payroll, benefits, leave, disability, and policy matters.

What You Bring

We know that great people come from all kinds of backgrounds. You don’t have to check every single box! If you’re passionate about helping others and share our values, we want to hear from you.

What we need from you

• Payroll Compliance Practitioner (PCP) designation required.
• Minimum 3-5 years of experience in payroll administration, benefits administration, and employee data management within a mid-sized or complex organizational environment.
• Demonstrated experience processing payroll transactions, including employee hires, transfers, compensation changes, leave transactions, terminations, earnings, deductions, and retroactive adjustments.
• Experience administering group benefits and retirement savings programs, including enrollments, changes, terminations, reconciliations, and vendor submissions.
• Experience preparing payroll-related documentation, including Records of Employment (ROEs), year-end payroll activities, payroll reporting, and supporting audit requirements.
• Experience performing payroll balancing, reconciliation, data validation, quality assurance reviews, and discrepancy resolution.
• Working knowledge of Canadian payroll legislation, Employment Standards, statutory remittances, taxable benefits, and payroll compliance requirements.
• Knowledge of HRIS and payroll systems, employee data management, and data integrity practices.
• General awareness of leave administration and disability processes with the ability to appropriately refer complex matters.
• Strong organizational skills with the ability to prioritize tasks, maintain records, and manage multiple competing deadlines.
• Ability to identify discrepancies, investigate transactional issues, and escalate complex matters through appropriate channels.
• Strong customer service skills with the ability to respond professionally and effectively to routine employee and leader inquiries.
• Proficiency in Microsoft 365 applications, particularly Excel, Outlook, Word, and reporting tools.
• Ability to work independently on routine activities while collaborating effectively with Payroll, People & Culture, Finance, leaders, and external vendors.
• Ability to provide a satisfactory Vulnerable Sector Check.
• A genuine commitment to the mission, vision, values, and work of the agency.

Nice to Have’s

• Dayforce experience is considered a strong asset.
• Experience working in a multi-site, healthcare, social services, or 24/7 operational environment is considered an asset.

Working at the DI

Working at the Calgary Drop-In Centre (the DI) means being part of meaningful, human-centered work that can sometimes involve complex and emotionally charged situations. You may encounter individuals experiencing crisis, distress, or strong emotions, and situations that require calm, quick thinking, and compassion under pressure.

We know this work can be intense and we also know it’s deeply impactful. That’s why we prioritize staff wellbeing through training, peer and supervisory support, debriefing opportunities, and a strong culture of teamwork. Our environment calls for resilience and steadiness, but it also offers the reward of seeing real change and connection every day. Some roles may also involve occasional exposure to medical distress or bodily fluids, and safety protocols and resources are always in place to support you.

Compensation & Benefits

We believe in taking care of our people so they can take care of others. Our total rewards package includes:

• Competitive compensation
• Comprehensive health and dental benefits
• Employer-matching RRSP program
• Paid vacation, sick, and wellness days
• Employee & Family Assistance Program (Homewood EFAP)
• Life and AD&D insurance
• Ongoing training and professional development opportunities
• Onsite Parking

Benefits typically begin on the first of the month following your start date, and our P&C team will ensure you have clear information and support from day one.

Why You’ll Love Working Here

Joining the DI means joining a community that believes in people and their capacity, resilience, and worth. You’ll have the chance to:

• Make a tangible difference in people’s lives every single day
• Work with a team that values respect, compassion, and authenticity
• Collaborate with dedicated professionals and community partners
• Be part of an organization that encourages growth, wellbeing, and innovation

You’ll play a key role in supporting an integrated, person-centered approach that promotes wellbeing, dignity, and connection for every individual we serve. At the Calgary Drop-In Centre (the DI), our team members help create safe, inclusive, and trauma-informed spaces where people can access the support they need to move toward stability and housing. In every interaction, you’ll contribute to high-quality, compassionate service that reflects the shared mission, vision, and values of the DI.

Inclusion & Accessibility

At the Calgary Drop-In Centre (the DI), we believe inclusion, compassion, and respect make us stronger as an organization and as a community. We are an equal opportunity employer committed to building a workplace that reflects the diversity of the people we serve.

If you require accommodation during the hiring process, please contact [email protected] and we’ll be happy to support you.

Ready to Apply?

If this opportunity sounds like the right fit, we’d love to meet you.

Please apply with your resume and cover letter here.

If you have questions or would like to learn more about working at the DI, please visit our website here.