Publié il y a 3 mois
Pega Application Support Analyst – Unix, SQL, Dynatrace & ELK
@ Astra North Infoteck Inc.
Toronto, Ontario
En bref
Astra North Infoteck Inc. is hiring a contract Pega Application Support Analyst in Toronto, ON, on a hybrid schedule with 4 days a week in the office, for 6 to 12 months. The role supports Pega-based applications, monitors system health through Dynatrace and ELK, handles incidents through to root cause, and joins a rotational on-call model.
Responsabilités :
- Provide daily user support and resolve issues quickly
- Monitor system health and alerts with Dynatrace and ELK
- Lead investigation of application failures to root cause
- Write simple SQL queries and generate reports
- Maintain support documents and processes
Résumé des exigences :
- Experience with Pega platform and Pega-based applications
- Workflow analysis and design experience
- Basic SQL, Unix and job scheduling skills
- Experience with ELK stack, Dynatrace and PagerDuty
- Flexibility for rotational on-call support
Outils et compétences
Source et dates
Type de source non vérifié · zoho
- Date publiée par l’employeur
- 2026-07-29
- Première détection par notre source
- 2026-10-11
- Mise à jour du dossier source
- 2026-10-11
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Senior |
| Domaine | Service à la clientèle |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Astra North Infoteck Inc.
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 422 |
Role: Pega Application Support Analyst – Unix, SQL, Dynatrace & ELK Toronto, ON - Hybrid (4 Days WFO) 6-12 months Role Descriptions: Job Title: Sr. Technical Support Analyst with Pega Skill What is the opportunity? Are you interested in the opportunity to work as an Application Support Analyst? By applying to this job posting| you will be joining the Application Support team. What will you do? • Provide world class user support to a wide variety of employees on a day-to-day basis| resolving issues in a timely fashion with a high level of customer satisfaction. • Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams| both technical and business. • Perform system health check| monitoring| alerting| and corresponding action as required. • Lead the investigation and analysis of application operational failures through to resolution| and drive follow-up for root cause identification. • Analyze system monitoring dashboard (Dynatrace)| logging system (ELK)| and other tools to identify potential issues| conflicts| and risks. • Responsible for ensuring the production and maintenance of high quality support documents and processes. • Write simple SQL queries against database and generate reports. • Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners. What do you need to succeed? Must-have • Experience with Pega platform and Pega-based applications. • Experience with architecture/process workflow analysis and design. • Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously. • Excellent interpersonal and communication skills (verbal and written) • Basic knowledge and troubleshooting of SQL| Unix| Job Scheduling etc. • Experience with monitoring tools and creating dashboards on ELK stack| Dynatrace| and PagerDuty • Flexibility to be part of a rotational on-call support model |
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