Publié il y a 5 mois
Pega L3 Support (Backfill) - PP & KYC
@ Astra North Infoteck Inc.
Toronto, Ontario
En bref
Astra North Infoteck Inc. is hiring a Pega L3 Support specialist (backfill) for a PP and KYC application. The role owns end-to-end resolution of L3 incidents, covering root cause analysis, defect management and production monitoring across Pega, Spring Boot services and their integrations.
Responsabilités :
- Resolve L3 incidents end-to-end via ServiceNow, including RCA and closure within SLA
- Analyze Pega, Spring Boot, integration and database issues using Splunk and Dynatrace/DataDog
- Raise, track and drive defects to closure in JIRA / JTFM with Dev teams
- Execute and validate standard, emergency and release changes
- Maintain runbooks, KT artifacts and audit-compliant documentation
Résumé des exigences :
- Strong Pega Platform experience (CSA/PCSA or equivalent)
- Solid Java / Spring Boot troubleshooting (APIs, microservices)
- Hands-on Dynatrace (RCA, dashboards, alerting) and Splunk (queries, dashboards)
- Experience in an L3 production support model
- Working knowledge of ServiceNow and JIRA / JTFM defect lifecycle
- RCA-driven issue resolution and MTTR management
Outils et compétences
Source et dates
Type de source non vérifié · zoho
- Date publiée par l’employeur
- 2026-06-01
- Première détection par notre source
- 2026-10-11
- Mise à jour du dossier source
- 2026-10-11
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Développement logiciel |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Permis et certifications | Pega CSA, Pega PCSA |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Astra North Infoteck Inc.
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 421 |
Key Responsibilities • Own end-to-end resolution of L3 incidents via ServiceNow, including RCA and closure within SLA • Perform deep technical analysis across Pega, Spring Boot services, integrations, and database layers • Utilize: o Splunk for log analysis, correlation, and triage o Dynatrace/DataDog for performance analysis, and dependency mapping • Support and monitor: o Batch jobs, schedulers, queue processors, listeners, and application health • Raise, track, and manage defects in JIRA / JTFM, including: o Detailed RCA documentation o Mapping production issues to backlog items o Driving fixes to closure with Dev teams • Participate in daily defect triage calls and ensure alignment between production issues and JTFM tracking • Execute and validate standard, emergency, and release-related changes • Collaborate with L2, Dev, Infra, and vendor teams for incident triage, escalation, and resolution • Maintain runbooks, KT artifacts, and audit-compliant documentation • Identify proactive monitoring gaps, alert tuning, and automation opportunities Mandatory Skills & Experience • Strong Pega Platform experience (CSA/PCSA or equivalent) o Tracing, clipboard, rules debugging, job schedulers, queues • Solid Java / Spring Boot troubleshooting (APIs, microservices) • Hands-on experience with: o Dynatrace (RCA, dashboards, alerting) o Splunk (log queries, analysis, dashboards) • Experience in L3 Production Support Model • Strong working knowledge of: o ServiceNow (Incident / Problem / Change) o JIRA / JTFM defect management lifecycle • Experience in RCA-driven issue resolution and MTTR management |
Journal
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