Pension & Benefits Administrator

About Toronto Metropolitan

For more than 75 years, Toronto Metropolitan University (formerly known as Ryerson University) has been shaping the next generation of leaders through its uniquely innovative, entrepreneurial and career-focused approach to higher education. Driven by bold leadership, cutting-edge research and a deep commitment to academic excellence, TMU collaborates with students, faculties, staff and partners to push boundaries, reimagine solutions and create meaningful change in an increasingly interconnected world.

For a more in-depth understanding of our vision, core values and ongoing work, please see our academic plan

TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter.

The team

We are a team of human resources experts and innovators who contribute to the achievement of TMU's strategic priorities. We partner with our clients to create and deliver outstanding practical and strategic human resource solutions, processes and services that enhance workplace culture, engagement and inclusion. We have embarked on a journey to reimagine HR, as well as modernize and enhance the employee experience.

The Opportunity

Make an Impact in Pension & Benefits Administration at TMU

Toronto Metropolitan University (TMU) is seeking a knowledgeable and detail-oriented Pension & Benefits Administrator to play a key role in the administration and delivery of the university’s pension and benefits programs.

In this role, you will be responsible for the technical and administrative functions of the unit, ensuring accurate data processing, strong data integrity, and compliance with TMU policies, employment contracts, collective agreements, and applicable legislation.
As a primary point of contact for pension and benefits-related inquiries, you will provide guidance and timely support to employees across the university, helping them navigate their pension and benefits entitlements with confidence. Your technical expertise, attention to detail, and commitment to excellent customer service will contribute to the effective delivery of these important employee programs.

Key Responsibilities:

• Maintain the accuracy and integrity of employee and retiree pension and benefits data by completing regular updates, investigating and resolving discrepancies, and partnering with the HRIS team to identify opportunities for system and data improvements.
• Act as a key resource for pension and benefits inquiries, providing timely guidance and support to employees and retirees while liaising with service providers and internal stakeholders to resolve issues and improve communication materials.
• Coordinate the administration of TMU’s Group savings programs, support pension buyback calculations, and work closely with Payroll and external providers to ensure accurate processing and timely resolution of issues.
• Contribute to departmental projects and initiatives by conducting research, preparing reports and presentations, and identifying opportunities to streamline processes and enhance service delivery.

Qualifications
To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

• Completion of a diploma in Business Administration or a related discipline.
• Minimum of three (3) years of relevant experience in pension and/or benefits administration.
• Experience working with a Human Resources Information System (HRIS) and benefits administration systems.
• Strong client service orientation, with the ability to build positive working relationships and work effectively both independently and as part of a team.
• Excellent organizational and time management skills, with the ability to manage multiple priorities and meet competing deadlines on an ongoing basis.
• Strong written and verbal communication skills, with the ability to communicate information clearly and effectively.
• Exceptional attention to detail, analytical thinking, and problem-solving skills.
• Proficiency in Microsoft Office applications, particularly word processing and spreadsheet software, as well as other relevant HR and benefits administration systems.
• Equivalent experience or a combination of equivalent experience and education may be accepted in place of education.
• Ability to work on campus an average of two (2) days per week.

Additional Information (MAC)

• An equivalent combination of education and experience may be considered.
• Applicants who do not meet all of the posted qualifications may, upon the University’s sole discretion, be considered to fill a vacancy on an underfill basis.
• Candidates must have a demonstrated record of dependability/reliability and a commitment to maintain confidentiality.
• We encourage all First Nations, Metis and Inuit peoples or Indigenous peoples of North America, to self-identify in their applications.
• As part of the selection process, candidates may be required to complete an occupational assessment.
• Applications will only be accepted online through Toronto Metropolitan University's career site.
• Toronto Metropolitan University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and aims to ensure that independence, dignity, integration and equality of opportunity are embedded in all aspects of the university culture.
• We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform. All information received in relation to accommodation will be kept confidential.