People & Culture Generalist

Arrow Machine and Fabrication Group is an engineering-focused solution provider of machined castings, fabrications, and assemblies.

We serve OEM customers in the rail, material handling, mining, defense, heavy truck, agriculture, power systems, construction, nuclear, engineered products, architectural, and forestry industries.

We have access to the broadest range of metalwork solutions in the world through our elite group of companies. Arrow focuses on providing innovative design, quality craftsmanship, and exceptional customer service.

Arrow Off Road Stratford was established 100 years ago, developing our people has been a core function and commitment of our business. Our culture is built on safety, integrity, and a commitment to partnering with our customers. We offer our people a commitment to quality and continuous improvement, and the opportunity to implement innovative ideas.

At our Stratford Facility we fabricate and assemble components for heavy truck, defense and off-road equipment companies. We feature fitting and welding, metal forming, saw cutting, painting, assembly departments and manufacture everything from small components to large structures, sheet metal to heavy plate.

Compensation range: $60,000-$65,000 annually

Position Summary: The People & Culture and Health & Safety Generalist supports the effective delivery of People & Culture and Health & Safety programs within the manufacturing facility. Reporting to the People & Culture Manager, this role is responsible for supporting recruitment and onboarding, employee relations, attendance management, performance management, employee records, benefits and leave administration, workers’ compensation, and HR reporting. The position also coordinates workplace incident investigations, return-to-work and modified duty program, safety training, workplace inspections, Joint Health and Safety Committee activities, and corrective action tracking.

People & Culture Responsibilities:

• Coordinate recruitment, interview scheduling, candidate communication, offers, pre-employment requirements and onboarding in partnership with the People & Culture Manager and hiring managers.
• Support consistent recruitment practices and maintain accurate recruitment and onboarding records.
• Provide day-to-day Guidance to employees and supervisors on company policies, attendance, performance, and workplace expectations.
• Support progressive discipline, performance improvement plans, and employee relations investigations. Document findings, recommend next steps within delegated authority, and escalate complex or sensitive matters to the People and Culture Manager.
• Promote consistent application of company policies and employment practices.
• Monitor attendance, identify trends, and prepare related reports.
• Coordinate leave documentation and support accommodation, modified duty, and return to work processes.
• Maintain confidential employee and medical records and escalate complex matters as required.
• Maintain accurate employee files, HRIS, employment documentation, and benefits information.
• Coordinate employee status changes and provide timely information to payroll.
• Support employee communications, engagement initiatives, recognition programs, and HR policy implementation.
• Prepare HR reports and metrics related to recruitment, attendance, turnover, and other workforce indicators.
• Support workforce planning, organizational changes, and other people and culture initiatives.
• Maintain documentation for internal audits, the business management system, and applicable ISO certifications.

Health & Safety Responsibilities

• Monitor required training, inspections, documentation, and corrective actions.
• Maintain safety records, support audits, monitor compliance requirements, and escalate identified concerns.
• Coordinate the reporting, documentation, and investigation of workplace incidents, injuries, near misses, and occupational illnesses.
• Work with supervisors and employees in the Joint Health and Safety Committee (JHSC) to identify contributing factors and corrective actions.
• Ensure reporting requirements are communicated and addressed with an applicable timeline, immediately escalating serious incidents and significant hazards.
• Coordinate workplace inspections, hazard identification, and risk assessments with designated personnel and the JHSC.
• Document deficiencies and track corrective actions through completion.
• Support the review of safe work procedures and escalate significant or overdue safety concerns
• Coordinate health and safety orientations, required training, certification, and refresher training.
• Monitor training completion and certification expiry dates and maintain accurate records.
• Coordinate joint health and safety committee meetings, agendas, minutes, inspections, and required documentation.
• Track committee recommendations and follow up on outstanding actions.
• Support compliance with applicable JHSC training and certification and meeting requirements.
• Coordinate WSIB claims, required documentation, reporting, and follow-up with an applicable timeline.
• Support early and safe return to work plans and modified duty arrangements.
• Maintain confidential records and escalate complex claims or accommodation concerns.
• Promote hazard reporting, incident prevention, and employee participation and safety initiatives.
• Support safety talks, awareness campaigns, and workplace safety communications.
• Identify recurring safety concerns and communicate improvement opportunities to site leadership.

General Responsibilities

• Maintain confidentiality, professionalism, and accurate documentation in all People & Culture and Health & Safety activities.
• Collaborate with the People & Culture Manager, site General Manager, supervisors, employees, Payroll, and other relevant departments.
• Operate within established policies, procedures, and delegated authority, seeking guidance or approval for decisions outside the scope of the role.
• Perform other related duties consistent with the position and business requirements.

Education, Experience and Qualifications

• Post-secondary diploma or degree in Human Resources Management, Business Administration, Occupational Health and Safety, or a related field.
• A minimum of (2) two to (3) three years of progressive experience in Human Resources, preferably within a manufacturing or industrial environment.
• Demonstrated experience supporting workplace health and safety programs, including incident investigation, safety training, workplace inspections, corrective-action tracking, and workers' compensation or return-to-work coordination.
• Working knowledge of applicable Ontario legislation, including the Occupational Health and Safety Act (OHSA), relevant industrial regulations, Workplace Safety and Insurance Act (WSIA), Employment Standards Act (ESA), Human Rights Code, and Accessibility for Ontarians with Disabilities Act (AODA).
• Joint Health and Safety Committee (JHSC) certification, including applicable Part One and Part Two training, or the ability to obtain the required certification within an agreed timeframe, subject to the requirements of the role.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, with the ability to maintain accurate records and prepare reports and performance metrics.
• Strong organizational, analytical, interpersonal, written communication, and problem-solving skills.
• Ability to handle confidential information professionally and work collaboratively with employees, supervisors, and management.

Preferred Qualifications

• Post-secondary education or additional training in Occupational Health and Safety.
• Current First Aid/CPR certification.
• Experience with HRIS, incident reporting, workers' compensation claims management, and manufacturing safety systems.
• Canadian Registered Safety Professional (CRSP), Certified Health and Safety Consultant (CHSC), or other relevant occupational health and safety certification.

Equipment/ Tools/ Technology Used:

• Must possess strong human relations and communication skills, along with organizational planning and personal computer proficiency.

The above statements reflect the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as a detailed description of all the work required inherent in the job.

What We Offer – Your Benefits Package

At Arrow, we’re proud to offer a benefits package that supports your health, finances, and future.

Health & Wellness

• Health, dental, and vision coverage from day one!
• Employee and Family Assistance Program (Homewood Health)
• Fitness membership discount
• Work boots and prescription safety glasses program

Financial Benefits

• Automatic Enrollment in Company-Paid Deferred Profit Sharing
• RRSP Match Program
• Life and travel insurance for you and your family
• Profit Sharing
• Employee Discount Program

Time Off & Culture

• Three weeks vacation to start
• Regular company events and team activities
• Supportive, inclusive workplace culture

Career Growth

• Tuition reimbursement for job-related education and training

Arrow is committed to diversity and inclusion. We provide accommodations throughout the recruitment process in line with the Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Candidates please note, we do not use AI for application screening.

Disclaimer: Only emails from [email protected] are official. Any other contact is unauthorized. #IND-HP