People & Culture Specialist

The People & Culture Specialist plays a key role in delivering a consistent, positive, and engaging employee experience across KFC Canada’s Restaurant Support Centre. As the operational backbone of the People & Culture team, this role is responsible for delivering operational excellence across the employee lifecycle while partnering closely with leaders, Centres of Excellence, and employees to ensure a seamless and people-focused experience.

Encompassing both a specialty in Total Rewards, plus broad exposure across HR Operations, Employee Experience, Talent initiatives, HR systems and People Analytics, this is an excellent opportunity for someone looking to build a well-rounded career in Human Resources.

Total Rewards

• Administer KFC Canada rewards programs and partner with the Manager, P&C Business Partner, on plan and philosophy design (including compensation, benefits, retirement, etc.)
• Coordinate and execute wellbeing initiatives in partnership with the Manager, P&C Business Partner by managing communications, logistics, participation tracking, vendor coordination and program administration. Support local job architecture, market and internal benchmarking analyses, and job description maintenance, in partnership with the Yum! Total Rewards Center of Excellence, where applicable.
• Own the People & Culture administration of payroll by validating employee transactions, ensuring HR data integrity, supporting payroll processing, investigating discrepancies and partnering with Payroll to deliver accurate and timely pay administration.
• Provide operational insights and recommendations to support annual Total Rewards activities, program enhancements and employee communications.

Employee Lifecycle Administration

• Own the operational administration of the employee lifecycle, including new hires, promotions, transfers, compensation changes, organizational changes, leaves of absence and terminations.
• Maintain accurate employee records and HRIS data, ensuring data integrity across all People & Culture systems.
• Prepare employment documentation including employment agreements, salary adjustment letters, transfer letters, promotion letters and employment verification requests, ensuring accuracy and compliance with company policies and legislative requirements.
• Serve as the primary operational People & Culture contact for Restaurant Support Centre employees, providing timely, accurate and customer-focused support while escalating matters to the Manager, P&C Business Partner as appropriate.
• Identify opportunities to improve People & Culture processes, enhance the employee experience and increase operational efficiency.

People & Culture Operations & Compliance

• Lead the operational delivery and continuous enhancement of KFC Canada's end-to-end onboarding experience, helping new employees build strong connections to our business, culture and brands from day one.
• Administer end-to end offboarding processes, including exit interviews, documentation and system updates to deliver positive experience to exiting employees.
• Administer head office policies and lead continuous updates to attract and retain top talent.
• Coordinate annual development programs and new hire training logistics to facilitate an environment of continuous learning and growth.
• Partner with the Yum! Talent Acquisition Center of Excellence (COE) to support head office recruitment and deliver exceptional candidate experience across interview scheduling, offer creation, and hiring execution and onboarding.
• Support the evolution of the People & Culture function by contributing to projects, process improvements and new initiatives that enhance operational excellence and the employee experience.
• Prepare and maintain People & Culture reporting, dashboards and workforce metrics by ensuring HR data integrity and providing meaningful operational insights that support People & Culture priorities and business decision-making.
• Coordinate visa and immigration processes for relocating talent in partnership with Yum! and external counsel.

Education/Certifications

• Required: Post-secondary education in Human Resources, Business Administration, or a related field, or equivalent experience
• Preferred: CHRP designation (completed or in progress)

Experience

• 2–4 years of experience in HR, People & Culture, or related field
• Strong attention to detail and excellent organizational skills
• Comfort working across HR systems, spreadsheets, and databases
• Ability to manage multiple priorities in a fast-paced environment
• Clear, professional communication skills
• A high level of discretion and confidentiality
• A service-oriented mindset with a passion for creating a positive employee experience
• We’d prefer this role to have…
• Experience supporting a corporate or head office environment.
• Exposure to or willingness to learn local and national employment standards, benefits, payroll, or immigration processes

What makes KFC a great place to work?

Our People. We invest in people capability above all else, with a proven track record of developing internal talent to leadership levels across the business both in Canada and globally. We hire and develop people who lead with Smart, Heart and Courage to make a big impact on the business today and grow into leaders of the future.

Our Culture. We are known for a culture that rewards and recognizes bold results and promises everyone a seat at our table. We focus on your personal development as much as your professional development to ensure you can bring your best self to work.

Why you’ll love working here

• Hybrid work model (2–3 days per week in office)
• Paid vacation and personal days, plus 10 paid KFC Canada holidays in addition to statutory holidays.
• Comprehensive health and dental benefits, including HSA and PSA options that allow you to personalize your coverage, plus life insurance and disability coverage, with employer-paid premiums
• Family-inclusive Employee Assistance Program (EAP) and virtual care
• Paid parental leave with salary top-up
• RRSP and DPSP retirement programs with employer matching
• Annual tuition reimbursement program
• Employee referral rewards
• And so much more!

Note: remuneration, benefits, and other perks may vary by role, employment status, eligibility, and other relevant factors.

Additional Information

This posting is for an existing vacancy.

We thank all applicants for their interest in joining KFC Canada; however, only those selected for further screening will be contacted. Applicants are assessed based on skills and experience relevant to the role. Canadian experience is not required.

KFC Canada is proud to be an equal opportunity employer. We are committed to building a diverse, inclusive, and authentic workplace where everyone feels they belong. In accordance with applicable laws, we are committed to providing reasonable accommodations throughout the recruitment and selection process to meet the needs of applicants. If you require accommodation at any stage of the hiring process, please let us know.

The expected hiring range for this role is $70,000 to $90,000 CAD, inclusive of base salary and target annual performance bonus. Final compensation will be based on factors such as skills, experience, qualifications, and internal equity.

KFC Canada uses artificial intelligence (AI)–enabled tools to support certain aspects of the recruitment process, including application screening and assessment, in accordance with applicable legislation. All final hiring decisions are made by human decision-makers.