People Services Generalist

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

Reporting to the Manager, People Services, the People Services Generalist supports the day-to-day operations of the People Services department. This role is responsible for delivering a broad range of People services including employee relations, recruitment support, onboarding, HRIS management, and policy implementation. The generalist acts as a key point of contact for employees and managers, ensuring consistent and effective HR practices across the organization. In partnership with the Manager, People Services, the role also supports North America people programs, including employee engagement and recognition, education assistance, internship and mentorship programs, career pathways, the performance program, the annual employee survey, and internal communications.

Key Responsibilities:

• Recruitment:
• Own the job description library, drafting, reviewing, and updating descriptions in partnership with hiring managers.
• Coordinate the recruitment process with the Talent Acquisition team, including posting openings, reviewing resumes and giving hiring managers constructive feedback, scheduling interviews, drafting offer agreements, and closing postings promptly after start dates.
• Deliver a positive candidate experience through timely communication, engagement, and feedback.
• HR Administration & HRIS:
• Maintain accurate employee records, People Services trackers, and HRIS data in compliance with data protection regulations, and audit regularly to resolve gaps.
• Document and update HR policies and work processes to reflect current practices, and communicate them to employees with training and support as needed.
• Onboarding & Offboarding:
• Deliver a welcoming onboarding experience, from workspace and equipment setup to completing UKG onboarding with payroll in the first week, keeping the onboarding tracker current and following up until all tasks are complete.
• Conduct exit interviews and share feedback and trends that highlight areas for improvement.
• Employee Engagement & Recognition:
• Coordinate employee and manager three-month check-ins, focus groups, and feedback sessions, and track follow-up actions.
• Plan and deliver engagement events, contests, and giveaways in partnership with the Manager, People Services, from promotion and logistics through to follow-up and announcing winners.
• Administer the Long Service Award and employee referral programs, including milestone and eligibility tracking, communication with managers and recipients, and gift ordering and delivery.
• Learning, Development & Career Pathways:
• Administer the Education Assistance Program, including reviewing requests, confirming eligibility, tracking annual allowances, and supporting grant funding applications and reporting.
• Coordinate the internship and mentorship programs, from onboarding, applications, and matching through to check-ins, events, feedback, and participation tracking.
• Assist in the creation of the career ladder and job architecture, including role and level mapping and career framework materials, and partner with the Performance & Learning team to promote learning opportunities and follow up on required learning.
• Performance Program:
• Coordinate performance program logistics for each review cycle, including communications, reminders, and completion tracking.
• Deliver manager training sessions, maintain manager toolkits and templates, and answer questions about the performance process, escalating complex questions to the Manager, People Services.
• Employee Relations:
• Serve as a trusted resource for employees and managers on workplace concerns and HR policies, promoting open communication and ensuring issues are addressed promptly and fairly.
• Support investigations, grievances, and disciplinary processes under the direction of the Manager, People Services, including documentation, record keeping, and drafting correspondence for review, while maintaining strict confidentiality.
• HR Reporting & Analytics:
• Prepare regular People Services reports and dashboards using the HRIS and Excel, such as onboarding, check-in completion, education assistance usage, and exit interview trends.
• Deliver the annual employee survey, including distribution, participation tracking, reminders, and compiling results for the Manager, People Services.
• Internal Communications:
• Write and publish People Services content for employees and managers, including intranet posts, emails, posters, and event invitations, in a clear, warm, and professional tone, and keep intranet pages, forms, and resources current.
• General Duties:
• Perform additional HR-related tasks as assigned, contributing to the overall efficiency and effectiveness of the HR team.

About You:

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or a combination of a diploma and relevant experience.
• CPHR certification (or in the process of acquiring) is an asset.
• Minimum 5 years' experience in HR, recruitment, or a related field.
• Strong knowledge of HR best practices and employment laws.
• Proficient in MS Office Suite
• Excellent communication and interpersonal skills, with the ability to connect with employees and candidates effectively.
• Highly organized, with strong attention to detail and the ability to manage multiple priorities.
• Strong Excel and data skills, with the ability to build trackers and reports, analyze survey and engagement data, and present clear insights.
• Program coordination and project management skills, with the ability to plan, deliver, and follow up on multiple programs and deadlines at once.
• Strong written communication skills, with the ability to produce clear, warm, and professional employee and manager communications, including intranet content.
• Ability to handle confidential and sensitive information with discretion, integrity, and sound judgment.
• Building presentations and facilitation of in person and virtually
• Experience with the backend and maintenance of UKG or another HRIS is an asset.

Total Rewards

At Blackline Safety, we offer more than just a job—we offer a career with purpose. Our Total Rewards offerings are designed to support the diverse needs of our global workforce and vary based on employment type and location. They may include:

• Competitive base salary and annual compensation review
• Comprehensive health and dental benefits*
• Mental health and wellness support
• Flexible work arrangements and hybrid work model for eligible positions
• Paid vacation, personal and sick days*
• Professional development opportunities
• Education funding
• A collaborative, inclusive, and mission-driven culture
• Exclusive access to perks and discounts
• A flexible ‘Dress for Your Day’ environment

*Eligibility and coverage vary by employment type and region.

Diversity, Equity & Inclusion

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

If you require accommodation during the recruitment process, please contact us at [email protected]. We are committed to ensuring an accessible and equitable experience for all candidates.

Join Us

If you’re passionate about technology, safety, and making a difference, we’d love to hear from you. Apply today and help us build a safer, more connected world.

Unauthorized Recruitment Communication Alert

We are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety.

Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.

Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.