Pet Travel Coordinator in Vancouver

If you love animals and travel, are highly organized and are well-versed in the etiquette of excellent customer service, Worldwide Animal Travel has a career for you!

Worldwide Animal Travel is the leading Canadian, full-service pet relocation company with offices in Vancouver and Toronto. We’ve been providing pets with the true VIP travel experience since 1998, and it shows! This is a fast-paced environment that revolves around the safety of family pets.

We are looking for a full-time Pet Travel Coordinator for our Vancouver office.

Reporting to our Vancouver Operations Manager, the Pet Travel Coordinator will build and maintain relationships with our customers, their furry friends, the airlines, and destination agents. You will be the trusted point of contact and the face of Worldwide Animal Travel.

You will be responsible for the coordination of a client’s pet reservation and travel plan, from the customer’s estimate acceptance to the safe arrival of their pet at the destination or delivery to the customer’s home. What makes the role unique is that you will work with airlines, fellow pet transportation industry experts, and caring pet parents as you orchestrate reservations, organize veterinary documents to meet destination requirements, and achieve the safe relocation of well-loved pets to their family homes.

Your responsibilities

· Manage, prioritize and answer questions from customers

· Manage incoming requests for bookings/reservations and prepare the paperwork required for pet relocation

· Maintain constant communication with the customer from initial booking until the end of the trip

· Anticipate needs by being familiar with the import requirements for countries around the world

What you need to succeed:

If you’re still reading, that means you’re excited! To set you up for success from the start, you’ll need to have a:

· Min. of 2 years of customer service experience

· Proven communication skills, both written and verbal

· Proactive person who takes initiative

· Problem-solver

· Excellent computer skills

· Self-motivated and able to work with limited supervision

· Post-secondary education and/or training in customer service, communications or equivalent

Successful candidates will have the following skills:

· Proven ability to work well under pressure

· Superior attention to detail

· Able to meet tight deadlines

· Take initiative and be reliable

· Effective interpersonal skills

· Flexible and able to adapt

· Work well as an active team player

· Use sound judgement and be able to troubleshoot issues

· Extremely well organized

Candidates must be eligible to work in Canada.

Interested candidates should submit the following: resume, cover letter, and earliest availability on this page https://animaltravel.com/careers/. Only those candidates selected for an interview will be contacted.