Portfolio Resource Coordinator - Moncton

Overview

Behind every seamless security operation is a dedicated coordinator keeping schedules aligned, field teams supported, and clients confident. As a Portfolio Resource Coordinator, you will serve as the central operational hub for security portfolios across the Moncton area. Working closely with Client Service Managers, Site Supervisors, and Security Officers, you will ensure daily coverage commitments are met, schedules are communicated clearly, and administrative workflows run smoothly.

If you thrive in a structured, fast-moving environment where your organizational skills directly support frontline teams, this role offers an engaging workday and a path to grow within a certified Great Place to Work company.

What Success Looks Like

Success in this role relies on staying proactive, responsive, and detail-oriented. You will balance immediate schedule adjustments with steady administrative oversight to keep operations running smoothly.

On a daily basis, you will:

• Build, update, and distribute employee work schedules using specialized scheduling software (WinTeam).

• Respond promptly to last-minute shift cancellations, unexpected absences, and open coverage needs.

• Communicate directly with Security Officers to confirm shift assignments, updates, and schedule details well in advance.

• Review scheduling and time-tracking data to maintain accuracy for weekly payroll and client billing.

• Coordinate administrative tasks, record keeping, and internal ticketing requests to support the broader operations team.

Over time, you will:

• Develop a deep understanding of contractual obligations across your assigned portfolio.

• Conduct occasional site visits to understand specific working environments and build trust with site teams.

• Anticipate upcoming staffing gaps to prevent last-minute schedule shortages.

• Partner with our Client Service and People & Culture teams to ensure smooth onboarding and placement for new officers.

Position Requirements

Must-Haves

• High School Diploma or GED equivalent.

• Demonstrated administrative, workforce coordination, or scheduling experience.

• Working knowledge of account management, timekeeping, or payroll-related workflows.

• Strong time-management skills with a proven ability to prioritize tasks in a dynamic environment.

• Clear, professional written and verbal communication skills.

Nice-to-Haves

• Bilingual proficiency in English and French.

• Previous experience in security operations, dispatch, or logistics coordination.

Compensation & Schedule

This is a full-time, permanent position based out of Dieppe, serving the Moncton region.

• Annual Salary: $46,000 CAD

• Schedule: Monday to Friday

• Health Coverage: Medical, Dental, and Life Insurance

• Time Off: Paid vacation package

• Career Advancement: Ongoing training and internal growth opportunities

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation. We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview. Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Ready to Apply?

If you are an organized, dependable professional who enjoys coordinating logistics and supporting people, we would love to connect with you. Apply today with your resume to start the conversation.