Practice Consultant - Medical Aesthetics

BoomerangFX | Practice Consultant - Medical Aesthetics

Location: Mississauga, ON, Five days a week

Employment: Full-time

Reports to: Sales Leadership

Mandatory Experience

Minimum 3+ years of experience in SaaS implementation, onboarding, customer success, or client-facing software consulting. Hands-on experience with SaaS implementation, data migration, system configuration, and client training is essential. Experience in clinic operations, EMR workflows, patient intake, scheduling, and billing is mandatory. Healthcare, MedSpa, or aesthetic clinic experience is strongly preferred.

Why Join BoomerangFX?

Build your career at the intersection of healthcare, artificial intelligence and global SaaS.

BoomerangFX is a global healthcare SaaS and AI company recognized through Deloitte’s Technology Fast 500 program. With operations across the United States, Canada, the United Kingdom, Australia and India, we are expanding internationally and helping transform how private-pay healthcare practices operate and grow.

Our platform brings together practice management, patient engagement, digital marketing and AUVIA™, our AI Clinic Co-Pilot. We help medspas, cosmetic surgery practices, dermatology clinics, dental offices, vision clinics and wellness providers attract patients, convert inquiries into appointments and simplify daily operations.

Join an international team where your performance contributes directly to business growth and where you can develop valuable expertise in sales, healthcare technology and AI.

The Role

As a SaaS Practice Consultant, you’ll be the go-to expert for onboarding, implementation, and training new clients on the BoomerangFX platform. You’ll play a critical post-sales role, guiding aesthetic and medical clinics through the entire onboarding journey, from initial implementation and data migration to workflow configuration, platform training, and successful adoption.

You’ll deliver high-impact software demonstrations and training sessions to clinic owners, managers, and staff, ensuring they understand how to leverage the platform to optimize their day-to-day operations and grow their businesses.

This role is a key link between Sales and Customer Success, ensuring a seamless transition from the sales process to implementation and long-term client success.

• Lead live software training sessions for new clients, clinic owners, managers, and internal teams, ensuring effective platform adoption.
• Own the end-to-end post-sales onboarding and implementation process for a portfolio of clinic accounts, including workflow setup, configuration, and data migration.
• Serve as the primary point of contact throughout implementation, guiding clients through each stage and ensuring a smooth transition to the BoomerangFX platform.
• Manage and maintain relationships with approximately 30–35 active client accounts, providing ongoing guidance, support, and a high standard of customer service.
• Conduct product demonstrations for prospective and existing clients, confidently presenting platform capabilities, showcasing relevant workflows, and answering product-related questions.
• Present and walk clients through their migrated data, platform setup, and workflows, ensuring accuracy, transparency, and a clear understanding of how their information translates into the new system.
• Advise clinic owners and staff on best practices, operational workflows, and ways to maximize the value of the BoomerangFX platform.
• Troubleshoot and resolve client issues in collaboration with cross-functional teams, using strong critical-thinking and problem-solving skills to identify root causes and recommend timely solutions.
• Develop training materials, implementation plans, and workflow documentation tailored to individual clinic needs.
• Stay current on product updates, new features, and platform enhancements, acting as a subject matter expert for clients.
• Identify opportunities to introduce additional platform features, services, or upgrades where relevant, supporting account growth and upselling opportunities.
• Transition clients to Customer Success once onboarding and implementation are complete, ensuring continuity of service and a well-documented handover.

Mandatory Qualifications

• 3–5 years of experience in SaaS implementation, onboarding, customer success, or a client-facing software consulting role.
• Proven experience managing clinic operations, EMR workflows, patient intake, scheduling, billing, and the end-to-end patient experience.
• Experience with healthcare SaaS, MedSpa, EMR, CRM (HubSpot preferred), or Martech platforms and private-pay revenue workflows.
• Experience managing multiple client accounts simultaneously, ideally within a high-volume environment, while maintaining strong relationships and delivering consistent customer service.
• Strong communication, presentation, and interpersonal skills, with the ability to confidently train and present to clinic owners, managers, and front-line staff.
• Ability to conduct engaging product demonstrations, explain technical concepts in simple terms, and confidently address client questions.
• Strong critical-thinking, analytical, and problem-solving abilities, with the confidence to assess situations quickly, think on the spot, and recommend practical solutions.
• Ability to manage multiple projects with strong organizational skills and attention to detail.
• Technical aptitude and comfort with remote training tools, virtual presentations, and software platforms.
• Bachelor’s degree in business, health sciences, or a related field.

Additional Experience We Value

• Background or experience in the aesthetic, medical, MedSpa, or healthcare industry is strongly preferred, with a solid understanding of clinic operations and patient management workflows.
• Experience identifying account growth opportunities, recommending additional features, and supporting upselling initiatives.
• Bilingual communication skills are an asset but not required.
• Experience managing a portfolio of 30–35 or more active client accounts.

Compensation and Benefits

• Base Salary: CAD $65,000–$75,000 annually
• Annual target performance bonus: 10% of base salary, based on achievement of agreed objectives.
• Exposure to healthcare SaaS, AI and digital growth solutions.
• Collaboration with an international sales and leadership team.

How to Apply

Submit your résumé with a brief summary of your experience in clinic operations, healthcare SaaS. Please include examples of EMR workflows managed, patient intake and scheduling processes, billing operations, and how you have translated clinic challenges into software solutions, measurable operational improvements, and revenue growth.

Accessibility Statement

BoomerangFX is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals and are dedicated to accommodating people with disabilities.

If you require accommodation at any stage of the application process, please contact [email protected].