Premium Restaurants & Clubs Supervisor | Part-Time | TD Coliseum

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The ideal Premium Restaurants & Clubs Supervisor candidate will bring strong event operations expertise, luxury service standards, a guest-first attitude, and the ability to lead a high-performing team in a fast-paced, event-driven environment. This role plays a vital part in bringing premium hospitality to life at TD Coliseum inside our state-of-the-art venue.

This role pays an hourly rate of $26.50 CAD and is tip eligible.

Benefits for Part-Time roles: Pension matching,

This position will remain open until December 4, 2026.

About the Venue

With a packed calendar at TD Coliseum, major concerts, sporting events, and special experiences, this is your opportunity to join a passionate team delivering premium hospitality in a new, state-of-the-art arena in the heart of Hamilton, Ontario, Canada.

Responsibilities

• Supervise and support FOH teams to deliver exceptional guest experiences.
• Supervise all aspects of service across multiple premium hospitality locations, including pre-event setup, in-event service, and post-event breakdown.
• Supervise, lead, train, schedule, and support a team of servers, bartenders, and support staff to deliver consistent, high-level service.
• Ensure compliance with AGCO alcohol service regulations and uphold Smart Serve requirements across all premium operations.
• Collaborate with Management teams to plan and execute VIP experiences and client activations.
• Coordinate with culinary leadership to develop event timelines, BEOs, and service execution plans.
• Handle inventory, vendor orders, and product flow in accordance with cost control and quality standards.
• Review and reconcile billing, labour, and service performance in collaboration with the hospitality leadership team.
• Maintain a professional and polished presentation across all guest touchpoints and staff interactions.
• Uphold safety, food handling, and workplace standards in accordance with municipal and provincial regulations.
• Drive a positive, solutions-oriented team culture with a strong focus on leadership, mentorship, and guest satisfaction.
• Additional responsibilities as directed by Manager and/or Director including but not limited to special event activations.

Qualifications

• 2-3 years of supervisory or assistant management experience in premium hospitality, fine dining, catering, or high-volume restaurants or event venues.
• Post-secondary education in hospitality, event management, or a related field preferred.
• Thorough understanding of AGCO service regulations is required.
• SmartServe certification is required.
• Food safety certification is preferred.
• Experience with scheduling & payroll systems.
• Experience with POS systems is required.
• Demonstrated experience with event planning, guest service, and beverage program management.
• Strong organizational and time management skills, with the ability to balance multiple priorities.
• Proficient in Microsoft Office (Excel, Outlook, Word) and web-based business systems.
• Professional communication skills—written, verbal, and interpersonal.
• Available to work a flexible, event-based schedule, including evenings, weekends, and holidays.
• Team-focused leadership style with a winning attitude and willingness to support all areas of the operation.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.