Principal Product Manager (Professional Services)

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

The Principal Product Manager (Professional Services) is responsible for the design, development, commercialization, and lifecycle management of a portfolio of packaged Professional Services offerings. This standardized services catalogue of fixed-scope packages, deployment accelerators, and upgrade and migration paths, spans the entire customer lifecycle, from initial deployment, through functional extensions, upgrades, and cloud transformation journeys. This role will be responsible for defining the value proposition, delivery model, and commercialization framework for their offers, bridging Product Management, Sales, Presales, Delivery, and GTM teams. As customers accelerate the transition from traditional on-premises licenses to modern cloud subscriptions, they will translate OpenText’s enterprise solutions into repeatable, high-value packaged services that drive rapid time-to-value and make it easier to position our value.

WHAT THE ROLE OFFERS

Offer Strategy & Design

• Defining the vision and product strategy for a portfolio of packaged offers aligned to OpenText’s strategic growth themes.
• Designing, building, and maintaining a standardized services catalogue including work breakdown structures, scope of work, service definitions, and unit economics.
• Creating modern offerings that accelerate customer migration to the OpenText cloud, with a focus on SaaS adoption, change management, and continuous optimization.
• Aligning cross-functional Sales, Delivery, and GTM teams on a single unified vision for your offer design and execution plan.

Commercialization & GTM Enablement

• Partnering with Sales, Demand Hub, and Offer Management to position your services and align with targeted sales plays.
• Building business cases, pricing models, and commercialization strategies that support both direct and partner-led motions.
• Ensuring offerings are fully documented, priced, and launch-ready across North America, Europe, and international markets.
• Developing playbooks, success stories, and enablement materials that equip Sales and Presales to position, scope, and sell standardized service packages.

Customer & Market Insight

• Conducting voice-of-customer research to identify recurring enterprise needs around modernization, data governance, and AI adoption.
• Collaborating with regional and industry leaders to ensure offers resonate across verticals such as financial services, manufacturing, and public sector.
• Continuously refining offers based on market trends, customer feedback, and adoption metrics.

Portfolio Integration & Scaling

• Creating a consistent delivery methodology across regions — integrating with existing OpenText accelerators and frameworks.
• Partnering with PS Delivery and Centers of Excellence to pilot new services, operationalize tools, templates, and knowledge assets, and refine delivery for efficiency, scalability, and margin health.
• Establishing KPIs and telemetry to track value realization, attach rates, and downstream conversion into implementation and managed services.

WHAT YOU NEED TO SUCCEED

• 10+ years of experience in Professional Services, Product Management, Portfolio Management, or Consulting within enterprise software or digital transformation domains.
• Proven ability to design, launch, and scale services or solution offerings with measurable impact.
• Deep understanding of enterprise transformation themes including cloud modernization, AI adoption and governance, and risk resilience.
• Strong business acumen and product management toolkit — defining product-market fit for services, managing roadmaps, writing service definitions and SOW templates, and tracking portfolio ROI.
• Demonstrated experience working with cross-functional GTM, Sales, and Delivery teams, influencing without authority across global organizations.
• Excellent communication, storytelling, and presentation skills with executive-level presence; fluency in English required, additional languages an asset.
• Working knowledge of information management domains (e.g., content management, capture, output management) is an asset.
• Proficiency with Salesforce, Power BI/Tableau, and common GTM analytics tools preferred.
• Bachelor’s degree in business, Information Systems, Computer Science, or a related field (MBA or advanced degree preferred).

Success will be measured by:

• Meeting timelines for design, release, and general availability of new packaged offerings.
• Adoption of offers across global Sales teams and regional delivery organizations.
• Growth in packaged services revenue and pipeline contribution.
• Delivery efficiency and margin health of packaged offerings at scale.

Why Join OpenText?

You’ll define the future of Professional Services at OpenText — helping to build factory service delivery models for deployment, upgrade, and migration. This is a high-autonomy opportunity to create and scale a new suite of packaged PS offers that improve OpenText margins and accelerate value for tier-one enterprise customers worldwide. You’ll collaborate with executive leadership and global delivery teams to shape how customers deploy effectively, achieve more value, and drive meaningful growth in the OpenText Professional Services portfolio. OpenText is more than a corporation — it’s a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.