Print Operations Specialist

Print Operations Specialist

Take the next step in your career with an opportunity in the printing sector for our client. Join a hands-on environment where quality, precision, technology, and customer service are key to delivering reliable solutions every day.

What is in it for you:

• Hourly salary of $27.15.

• 12-month contract.

• Full-time position: 37.50 hours per week.

• Weekday schedule from 8:00 am to 4:30 pm.

• On-site work in a dynamic environment.

Responsibilities:

• Deliver services in accordance with applicable Service Level Agreements and Statements of Work.

• Support productivity improvements, service transformation, and business growth.

• Resolve customer issues and escalations or escalate them further as appropriate.

• Follow all safety, logical security, and physical security requirements.

• Work independently and as part of a team.

• Provide backfile coverage for absent coworkers and perform other duties assigned by the Lead or Manager.

• Receive, sort, process, deliver, and pick up mail, documents, packages, and supplies, notifying recipients as appropriate.

• Process outgoing postal and courier items using shipping and postal systems to identify the most efficient and cost-effective method.

• Track, trace, and resolve mail or courier issues.

• Operate, clean, and maintain shipping and mail equipment, and contact third-party service providers when required.

• Validate and reconcile boxes and files received.

• Prepare various document types for scanning, including removing bindings and inserting slip sheets for document separation.

• Use a handheld scanner to scan box barcodes.

• Identify oversized documents for wide-format scanning and undersized documents requiring special handling.

• Escalate exception items identified during production to the Lead.

• Operate high-speed scanning equipment to convert paper documents to digital formats.

• Perform visual quality checks to identify double feeds, folded corners obscuring content, light or dark thresholds, and unprocessed barcode slip sheets.

• Convert scanned documents, microfilm, and microfiche to the digital formats outlined in the Statement of Work.

• Operate digital print equipment, including black-and-white and colour copiers and printers.

• Use workflow tools such as FreeFlow and Fiery.

• Operate standard finishing equipment, including paper cutters, bindery equipment, laminators, desktop folders, and drills.

• Serve as the point of contact for customer print requests, including providing estimates, scheduling, and tracking production requests.

• Perform quality inspections before, during, and after each production run.

• Track and store jobs according to customer requirements for future reuse.

• Maintain reporting logs and information for billing purposes.

• Wrap, pack, label, and ship finished products.

• Maintain appropriate supply inventory levels.

• Troubleshoot basic issues to meet production, delivery, and output requirements.

What you will need to succeed:

Required qualifications

• High school diploma or equivalent.

• 1-2 years of experience in a digital print shop and customer service environment.

• Print production and mail services skills.

• Technical proficiency in digital print equipment and workflow tools.

• Intermediate proficiency in Microsoft Office, Adobe, and other relevant software.

• Ability to lift up to 50 pounds.

• Ability to remain on your feet for up to 80% of the workday.

Preferred qualifications

• Post-secondary technology training or related experience.

• Graphic design experience.

Soft skills

• Attention to detail.

• Communication.

• Client focus.

• Teamwork and collaboration.

• Ability to work independently.

• Ability to multitask.

• Adaptability.

• Ability and willingness to learn and develop.

• Results focus.

• Professionalism and punctuality.

• Commitment to ethical and organizational values.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.