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Product Enablement Developer, Billing, Google Cloud

@ Google

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Waterloo, Ontario

5+ ans d’expérience
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SIGNAUX

En bref

Google is hiring a Product Enablement Developer for its Cloud Billing support team in Canada. The role resolves complex enterprise billing issues, serves as level two support, and works with product and engineering teams to improve Google Cloud products. Pay is $122,000 to $125,000 CAD plus a 15% bonus target and equity, with a 24x7 global support model.

Responsabilités :

  • Diagnose and resolve enterprise customer billing problems
  • Act as consultant and subject matter expert for customers and internal teams
  • Work with product and development teams to improve products
  • Advocate for customer needs with cross-functional teams
  • Build tools for faster diagnosis of customer issues

Résumé des exigences :

  • STEM bachelor's degree or equivalent practical experience
  • Five years in technical troubleshooting, customer advocacy or data analysis
  • Coding and debugging experience in a general-purpose language
  • Experience in two or more technical domains
  • SQL experience

Outils et compétences

SQLGoogle Cloud PlatformKubernetesSAP
Source et dates

Type de source non vérifié · google

Date publiée par l’employeur
Non fourni
Première détection par notre source
2026-10-30
Mise à jour du dossier source
2026-10-30

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineDéveloppement logiciel
Expérience5 an(s) et plus
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
FormationBaccalauréat (exigé)
Domaines d’étudesScience, Technology, Engineering, Mathematics
Avantages mentionnésPrime de rendement, Actions ou participation

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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ChampValeur
Taille10001+
Siège socialMountain View
Offres sur Jobsy69
Description
In most instances, this position requires in-person interviews as part of the hiring process.

This posting is for a new vacancy.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 5 years of experience in technical troubleshooting, customer advocacy, or data analysis.
  • Experience coding and debugging in a general-purpose language (or system design).
  • Experience in two or more technical domains: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, SAP.
  • Experience in SQL.

Preferred qualifications:

  • Experience with FinOps, account management, invoicing, payments, and billing systems or experience working with public cloud services and infrastructure.
  • Experience creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, IT administration playbooks).
  • Experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
  • Familiarity with web technologies, networking, and application-level data storage/retrieval concepts.
Cloud Billing Support resolves Billing issues by driving improvements at scale across all Cloud customers. We remove friction from the Cloud Billing ecosystem by advocating for product improvement, optimizing processes, and building resources for self-help across Workspace, Google Cloud Platform (GCP), and AI/ML. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.

You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. The team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $122000 - $125000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.
  • Manage and resolve Enterprise customer billing problems through effective diagnosis, analysis, and troubleshooting.
  • Act as a consultant and subject matter expert for customers and internal stakeholders in sales, account management, and customer organizations.
  • Work closely with product and developing teams to improve our products.
  • Understand customer issues and advocate for their needs with cross-functional teams like Product Management and Software Developers.
  • Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, so we can identify and resolve future issues quickly.

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