Product Specialist

Product Specialist

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Volkswagen of Newmarket, Newmarket, ON L3Y 9A1

At Pfaff Automotive, part of the Lithia & Driveway organization, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing people who are passionate about providing memorable experiences for our guests and who want to make an impact, both in their store and across the company.

Volkswagen of Newmarket is on the hunt for a motivated and enthusiastic Product Specialist to join their team.

Why Join Our Team?

We don't just offer jobs; we offer career paths. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results. Here you'll find:

• Real opportunities for advancement across multiple locations in Canada
• Development and training through our internal learning programs
• A culture that recognizes and rewards results

As a Product Specialist, you will be responsible for preparing and presenting purchased vehicles to customers, conducting delivery appointments, explaining vehicle features and technology, and ensuring an exceptional ownership experience. You will also support the Sales Team with administrative functions and delivery coordination.

Primary Responsibilities:

• Conduct instore and offsite vehicle deliveries to ensure correct features are installed and customer requirements are met as requested by the customer.
• Conduct a vehicle walk around and explaining the features of the purchased vehicle to the customer on the day of delivery ensuring a welcoming delivery.
• Follow up with customers 24 hours prior to delivery appointments.
• Ensure all paperwork for sales transactions are conducted accurately, including signatures, customer information, and outstanding funds.
• Assist the Sales team with client knowledge and test drives during high traffic.
• Other duties as assigned by leadership.

Required Skills and Experience:

• Valid OMVIC License required.
• 1+ years of experience in automotive field.
• Valid Ontario Driver's License and clean driver's abstract
• Ability to drive a manual transmission is required
• One-Eighty and CDK experience.

Reports To: Sales Manager

Position Classification: Full Time

Position Availability: Existing vacancy

Location: Newmarket, Ontario onsite the dealership

Earnings Potential: 50-60k

Total Rewards

Pfaff Automotive offers a comprehensive benefits package designed to support you and your family, with options that include:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Disability Coverage
• Life Insurance
• RRSP Plans
• Employee Stock Purchase Plan
• Professional Development & Growth Opportunities
• Vehicle Purchase Discounts
• Employee Assistance & Wellness Programs

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to find an accommodation by emailing [email protected].