Première détection par notre source: il y a 1 heure
Product Support Supervisor
@ MacDon Industries
Winnipeg, Manitoba
En bref
MacDon Industries is hiring a Product Support Supervisor to coordinate a team of in-territory Product Support Representatives who provide after-sales support for its equipment. The role involves coordinating field, call and issue-reporting support, supporting technical problem solving, and developing dealer and customer relationships. Full-time, with up to 20% travel within North America and internationally.
Responsabilités :
- Coordinate field, call and issue-reporting support by North American representatives
- Troubleshoot and develop solutions to technical equipment issues
- Review daily team activities, schedules, expenses and leave
- Guide representatives on dealer relationships and customer education
- Conduct annual performance reviews and development planning
Résumé des exigences :
- Related university or college degree, or equivalent experience
- Proven leadership experience with relationship-building focus
- Strong technical background in mechanical, hydraulic and electrical systems
- Proficiency with Microsoft Office
- Valid driver's licence
- Ability to travel up to 20% within North America and internationally
Outils et compétences
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-11-14
- Mise à jour du dossier source
- 2026-11-14
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Gestion de produit |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : modérés · route : modérés |
| Milieu de travail | Chez les clients, Bureau, Extérieur |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur modéré |
| Permis et certifications | Valid driver's licence |
| Permis de conduire | exigé |
| Formation | Baccalauréat (préféré) |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
MacDon Industries
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 1 |
Reporting to the Director of Global Product Support, the Product Support Supervisor coordinates a team of in-territory Product Support Representatives who provide after-sales support for MacDon equipment.
This role is responsible for coordinating team activities, supporting the resolution of technical issues, strengthening dealer and customer relationships, and helping drive continued improvement across the Product Support team.
Responsibilities- Coordinate support activities conducted by North American Product Support Representatives, including field support, call support and issue reporting.
- Collaborate with the global Product Support team to support the resolution of field issues.
- Work with Product Support staff to troubleshoot and develop solutions to technical issues.
- Review and provide visibility on daily team activities, schedules, expenses and leave.
- Provide guidance and support to Product Support Representatives as they build dealer relationships, educate customers and address product issues.
- Conduct annual performance reviews and work with team members to identify and action development opportunities.
- Travel with territory representatives to better understand and support their work.
- Related university or college degree, or equivalent experience.
- Proven leadership experience with a strong focus on relationship building.
- Excellent communication and interpersonal skills, including the ability to lead and work effectively with a remote team.
- Strong technical background in the diagnosis and repair of mechanical, hydraulic and electrical systems.
- Proficiency with Microsoft Office, including Word, Excel, Outlook and PowerPoint.
- Ability to travel up to 20% of the time within North America and internationally.
- Valid driver's licence.
- If you have strong technical knowledge, leadership experience and a passion for supporting people and equipment in the field, we encourage you to apply.
Journal
Visible seulement par vous. Conservé sur cet appareil, et dans votre compte une fois connecté.