Production & Reliability Manager

About Intero

Intero Integrity Services provides inspection, industrial, and environmental services that help operators maintain the safety, reliability, and performance of critical infrastructure worldwide. Using advanced sensing technologies, robotics, and data-driven inspection methods, Intero supports clients throughout the lifecycle of their assets.

The Toronto Technology Center focuses on the development of robotic inspection systems designed to operate in challenging pipeline environments where conventional inspection tools cannot be used. Multidisciplinary teams work closely together to design, build, test, and refine these systems in-house.

Position Summary

The Production & Reliability Manager will have a key role in ensuring Intero’s products are consistently built and delivered with the quality and reliability required for successful field execution. In addition, this role will be ensuring that manufacturing outputs not only meet technical specifications but performs reliability in application(s). This role will drive manufacturing excellence, reduce variability in production processes, and establish structured feedback loops between production and field operations to continuously improve product performance. The Production & Reliability Manager also requires a strong combination of hands-on production leadership, structured problem-solving, and system-level thinking to ensure that reliability issues are identified early, addressed effectively, and prevented from recurring. This position is ideal for someone who takes ownership of outcomes, drives accountability across teams, and ensures that team output enables successful project execution and customer delivery outcomes.

Responsibilities

Production Execution & Manufacturing Leadership:

• Manage and oversee daily operations to ensure outputs meet safety, quality, and delivery requirements

• Drive consistency in production and assembly processes, ensuring builds are completed on-time and according to defined standards and specifications

• Direct and coordinate Material Requirements Planning (MRP) activities to ensure materials, components, and resources are available to support production schedules

• Align production and refurbishment plans with demand forecasts, delivery timelines, and inventory strategies

• Improve performance through increased first-pass yield, reduced rework, and improved cycle time

• Evaluate and deliver process improvements to increase manufacturing efficiency and assembly scalability

Collaboration:

• Partner with cross-functional stakeholders to align priorities, develop knowledge base across team, and support team deliverables

• Provide technical guidance to manufacturing teams, acting as a technical SME, with strong focus on manufacturing processes and quality control

• Translate field insights into clear design requirements

• Ensure consistent understanding of technical core principles across cross-functional team

• Develop technical guides, frameworks, and defining standards (ranging from drawings to procedures) for design for manufacturing (DFM)

Reliability & Product Performance & Continuous Improvement:

• Implement and enforce structured problem-solving methodologies across the team (RCA, CAPA)

• Drive the identification, analysis, and resolution of production and field-related product issues by identifying emerging reliability risks and proactively implement mitigation strategies

• Lead continuous improvement initiatives targeting key performance gaps (quality, reliability, efficiency)

• Ensure appropriate applications of lean six sigma manufacturing principles to reduce waste and improve process flow

• Validate that corrective actions result in measurable and sustained improvements

Commercialization/NPI Support:

• Support the transition of new products, prototypes, and engineering developments into stable and scalable production/refurbishment

• Define and ensure all designs meet Design for Manufacturing (DFM) and Design for Serviceability (DFS) prior to release

• Collaborate with Engineering and Operations to define manufacturing requirements, build processes, and acceptance criteria for new products

• Identify and resolve risks associated with commercialization (design gaps, material constraints, process limitations) and implement mitigation strategies

• Support engineering with pilot builds, initial production runs, assemblies, and validation activities to confirm product readiness for full-scale production

Process, Quality & Compliance:

• Ensure all activities meet quality standards (including issue logging, mitigation, and resolution)

• Maintain proper documentation, traceability, and process control across all production activities

• Ensure adherence to change control processes (ECR/ECO)

• Implement process controls aligned with industry best practices to reduce variability and improve repeatability

• Monitor compliance with safety, operational, and quality standards across production environments

• Support audits, investigations, and reporting related to product quality and manufacturing performance

What We’re Looking For:

• Strong production leader with a systems-thinking mindset

• Understands impact of decisions across Engineering, Production, and Field Operations, ensuring alignment between build quality, reliability, and delivery outcomes

• Proven ability to diagnose and resolve complex technical issues

• Applies structured problem-solving (RCA/CAPA) to identify root causes and implement sustainable corrective actions

• Ownership mentality with focus on quality, reliability, and delivery outcomes

• Takes accountability for product performance, ensuring issues are driven to closure with measurable and lasting improvements

• Ability to influence and align cross-functional teams without direct authority

• Builds alignment across Engineering, Production, and Operations, effectively navigating trade-offs while maintaining focus on organizational priorities

• Experience with DFM, MRP systems, Lean six sigma manufacturing, and structured quality frameworks

• Leverages industry-standard practices to improve manufacturability, optimize material planning, reduce waste, and maintain disciplined execution of production and quality processes

• Strong communication, decision-making, and prioritization skills

• Provides clear direction in fast-paced environments, making timely decisions based on data, risk assessment, and operational priorities

What you should bring to the team:

Experience

• 8-12 years of experience in production, assembly and manufacturing operations

• Experience in molding/casting operations

• Demonstrated experience leading teams in technical or production environments

• Experience in monitoring reliability, converting data into product improvement

• Strong understanding of manufacturing methods (mills, lathes, CNCs, etc.).

• Experience in oil & gas, industrial services, or similar industries is an asset

Considered Assets:

• Experience in NDT of pipelines.

• Experience with robotics and motion control systems.

• Experience with early prototyping.

• Machine shop skills.

• Technical writing and presentation skills.

We are proud to offer our Employees:

• A technical, professional, and challenging work environment.

• Competitive wages and a bonus program based on company & individual performance.

• Engaging company culture that encourages teamwork and rewards both team and individual achievements.

• Extended Healthcare benefits coverage (including dental & vision) on day 1, life insurance, AD&D and short-term disability insurance alongside flexible work hours and paid time off.

If interested, please submit your application including resume and cover letter to: Susan at [email protected] Quoting the job title in the subject line.

As part of our recruitment process, we may use artificial intelligence–enabled tools to support administrative and screening activities (such as resume review and candidate matching). These tools are used to assist—not replace—human decision-making. All hiring decisions are made by qualified individuals and are subject to human review.

We are committed to fair, equitable, and inclusive hiring practices. Our use of technology is designed to support objective, job-related assessments and does not involve automated decision-making that produces final employment outcomes without human oversight. Personal information is collected, used, and retained in accordance with applicable privacy legislation.

As part of this commitment, accommodation is available upon request at any stage of the hiring process to ensure equal opportunity and full participation for candidates with diverse needs. As an inclusive employer, we value and celebrate the unique contributions of individuals from all backgrounds, and we strive to create a workplace where everyone feels welcomed, respected, and supported.