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Publié il y a 4 jours

Production Support Engineer

@ Astra North Infoteck Inc.

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Mississauga, Ontario

Contrat8+ ans d’expérience
Postuler
SIGNAUX

En bref

Astra North Infoteck Inc. is hiring a contract Production Support Engineer with 8 to 10 years of experience. The role supports business-critical applications through incident resolution, root-cause analysis, change implementation, system monitoring, and enhancements, combining production support with development work.

Responsabilités :

  • Provide application and production support for customer incidents and tickets
  • Perform root-cause analysis and implement resolutions
  • Execute installation, release, and change plans
  • Develop, test, and maintain scripts and automation
  • Monitor system alerts, performance, and availability

Résumé des exigences :

  • 8 to 10 years of experience required
  • Experience with SDLC and ISDLC processes
  • Participation in code reviews and testing
  • On-call support availability
  • Strong troubleshooting and collaboration skills

Outils et compétences

System commands and utilitiesThird-party software and hardware
Source et dates

Type de source non vérifié · zoho

Date publiée par l’employeur
2026-11-04
Première détection par notre source
2026-11-05
Mise à jour du dossier source
2026-11-05

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauSenior
DomaineTI
Expérience8 an(s) et plus
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Astra North Infoteck Inc.

Toutes ses offres
ChampValeur
Offres sur Jobsy426
Description

​

Production Support Engineer

Experience Required: 8–10 Years

Role Description

Responsible for supporting business-critical applications and systems through incident resolution, root-cause analysis, troubleshooting, change implementation, system monitoring, and application enhancements.

The role combines production support with development activities while ensuring system availability, reliability, compliance, and a strong customer experience.

Key Responsibilities

  • Provide application and production support, responding to customer requests, questions, incidents, and problem tickets.
  • Troubleshoot technical issues, perform root-cause analysis, and implement effective resolutions.
  • Review and execute installation, release, and change plans according to established change-management procedures.
  • Develop, test, debug, and maintain programs, scripts, utilities, and automation solutions.
  • Participate in code reviews, testing, deployment, and ISDLC/SDLC processes.
  • Monitor system alerts, performance, availability, and reliability, proactively addressing operational issues.
  • Install and maintain third-party software and hardware changes.
  • Develop and improve monitoring, alerting, automation, and operational processes.
  • Maintain technical documentation, support knowledge sharing, and contribute to team training.
  • Work collaboratively with project leads, technical teams, business partners, and key stakeholders.
  • Identify opportunities for continuous improvement, operational efficiency, and better customer experience.
  • Demonstrate strong ownership, integrity, collaboration, adaptability, and customer focus.

Core Skills

  • Application / Production Support
  • Incident & Problem Management
  • Root Cause Analysis
  • Troubleshooting
  • System Monitoring & Alerting
  • Scripting / Automation
  • Programming & Debugging
  • SDLC / ISDLC
  • Code Review & Testing
  • Change / Release Management
  • System Performance & Reliability
  • Third-Party Software Support
  • Technical Documentation
  • Stakeholder Communication
  • Continuous Improvement

Essential Skills

Infrastructure Skills:

  • Systems monitoring, performance, availability, and reliability management.
  • Use of system commands and utilities.
  • Installation and maintenance of third-party software and hardware.
  • Production alert monitoring and response.
  • Troubleshooting and root-cause analysis.
  • Change procedures and implementation planning.
  • On-call support.

Application Skills:

  • Following SDLC processes.
  • Participating in code reviews.
  • Collaborating with development teams.
  • Preparing test scripts and supporting application-related troubleshooting.

Desirable Skills

  • Infrastructure Optimization and Tuning
  • Project Management

​​


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