Publié il y a 6 jours
Professional Services Consultant I
@ Fortra, LLC
Colombie-Britannique
En bref
Fortra, LLC is hiring a Professional Services Consultant I to deploy its software solutions at customer sites and remotely. The role involves customer-facing implementation, troubleshooting, scripting, and occasional formal training, with extensive travel. Pay is stated as C$75,000 to C$100,000 and the position requires English proficiency.
Responsabilités :
- Deploy Fortra software solutions at customer sites and remotely
- Develop custom scripts, utilities, and integrations
- Create implementation and production deployment procedures
- Troubleshoot technical issues and deliver status updates
- Support PMO with project scope and progress reporting
Résumé des exigences :
- 2 to 3 years of consulting, support, or training experience
- Excellent communication with technical and non-technical audiences
- Strong troubleshooting and analytical skills
- Fundamental knowledge of networks, web interfaces, and software deployment
- Experience managing external stakeholders and conflict resolution
Outils et compétences
Source et dates
Site carrière / système de candidatures · workday
- Date publiée par l’employeur
- 2026-11-04
- Première détection par notre source
- 2026-11-05
- Mise à jour du dossier source
- 2026-11-05
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : fréquents · route : modérés |
| Milieu de travail | Chez les clients, Domicile, Bureau |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Avantages mentionnés | Horaire flexible |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Fortra, LLC
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Our mission is to protect the world’s information and enable its full, effective use.
Description complète de l’entreprise
Fortra delivers AI-amplified data security solutions that help organizations use and protect data with confidence. Powered by purpose-built AI, highly unique data sources and intelligence, and modular delivery, Fortra enables organizations to reduce AI risk, identify threats faster, and strengthen their cyber posture. Learn more about the market’s most comprehensive data security platform at fortra.com.
- Abonnés LinkedIn
- 54 320
- Personnes associées sur LinkedIn
- 1 785
- Bureaux déclarés
- 11095 Viking Dr Suite 100, Eden Prairie, Minnesota 55344, US
- Catégories d’activité
- Training
- Cyber Security
- Consulting
- Network Security
- Autres noms enregistrés
- Fortra
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Fortra delivers AI-amplified data security solutions that help organizations use and protect data with confidence. Powered by purpose-built AI, highly unique data sources and intelligence, and modular delivery, Fortra enables organizations to reduce AI risk, identify threats faster, and strengthen their cyber posture. Learn more about the market’s most comprehensive data security platform at fortra.com.
| Champ | Valeur |
|---|---|
| Secteur | Data Security Software Products |
| Taille | 1,001-5,000 employees |
| Siège social | Eden Prairie, Minnesota |
| Type d’organisation | Privately Held |
| Offres sur Jobsy | 4 |
| Voir la page |
Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!
We are seeking a collaborative and experienced Professional Services Consultant to join our Services team. In this role, you will work closely with cross-functional teams and directly with customers to deploy Fortra’s software solutions in the field. Your ability to build strong partnerships, drive successful implementations, and adapt to diverse customer environments will be essential. This role requires extensive travel and occasional delivery of formal training sessions to customers and partners, highlighting your excellent communication and consulting skills to ensure customer satisfaction and project success.WHAT YOU'LL DO
- Demonstrate technical mastery of at least one product and its associated applications, or one highly specialized field skill, such as integration with third-party products using APIs, NERC CIP solution delivery, or Information Systems Security.
- Develop custom scripts, utilities, or integrations to fulfill customer needs.
- Collect infrastructure technical requirements and create implementation and production deployment procedures for Fortra products to interoperate and function within the customer’s environment.
- Support projects by delivering timely status updates to internal teams and customers.
- Troubleshoot technical issues to resolve customer problems.
- Execute customer and project requirements and escalate issues to leadership when necessary.
- Deliver services and support both onsite and remotely.
- Assist the PMO in defining project scope, goals, and deliverables and reporting on progress.
- Act within defined policies and areas of expertise or knowledge as directed.
- Support Services revenue objectives by maintaining 65% billable utilization.
- Continuously refine and improve business analysis processes to enhance efficiency and outcomes.
- Perform other duties as assigned.
QUALIFICATIONS
- 2–3 years of experience in consulting, customer success, services coordination, support, or training.
- Excellent communication skills with both technical and non-technical audiences.
- Strong problem-solving and analytical skills with keen attention to detail.
- Strong aptitude for troubleshooting technical issues.
- Fundamental understanding of network connectivity, web interfaces, endpoint management, and software deployment.
- Experience successfully managing external stakeholders, including navigating conflict resolution.
- Proactive, adaptable, and receptive to feedback.
This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.
We are an equal opportunity employer and encourage applications from candidates of all backgrounds. We do not require Canadian work experience; all relevant experience will be considered. This posting is for a new position
Expected Compensation: C$75,000 - C$100,000
Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.
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