Program Coordinator

Program Coordinator

Part-Time | 8 Hours per Week

About Ronald McDonald House Alberta

Ronald McDonald House® Alberta supports families who must travel for vital medical treatment for their seriously ill or injured child. Our compassionate Houses in Calgary, Edmonton, Red Deer, and Medicine Hat provide private family suites, warm meals, community support, and a home-away-from-home during incredibly difficult times. Each year, thousands of families from nearly 300 communities across Alberta stay with us—saving millions of dollars in accommodation and meal costs and finding strength in being close to their child and each other.

Why Choose Ronald McDonald House Alberta?

"I love being a part of a global community while also leading locally to strengthen families and promote healing when children need healthcare."

~ Caitlin, employee since 2024

Explore more employee quotes on our Careers page.

Your Role

As Program Coordinator, you will lead in-House volunteer stewardship and coordinate engaging programs that meet the needs of children and families. Working closely with volunteers and the provincial Program Coordinator team, you will plan, deliver, and evaluate meaningful activities that foster connection, comfort, relaxation, and fun.

This is an in-House position based at the Calgary Ronald McDonald House.

This part-time role works 8 hours per week, Saturdays and Sundays from 4:00 p.m. to 8:00 p.m. Additional hours may be available based on team needs, including coverage for other team members’ shifts. Hours are subject to change based on operational needs.

Why This Role Matters

Your work creates moments of comfort, connection, and joy for families during difficult times. By equipping volunteers and delivering thoughtful programming, you help build a welcoming House community where children and families can relax, have fun, and feel supported.

Your Key Responsibilities

Collaborate with the provincial Program Coordinator team to develop monthly programming schedules.

Coordinate volunteers, supplies, and spaces to deliver scheduled programs and special activities.

Orient, support, and steward in-House volunteers, Home for Dinner groups, and Helping Hands groups.

Develop inclusive activities that help families relax, have fun, and build community.

Evaluate programs and recommend improvements that strengthen service quality and family experience.

Collaborate with other departments to support smooth operations and high-quality family programming.

Track program expenses, maintain supplies, and support budgeting for grants or donations designated for programming.

Identify, respond to, document, and report critical incidents while following occupational health and safety procedures.

Provide House tours and serve as an ambassador for Ronald McDonald House Alberta.

Required Qualifications

High school diploma.

Experience in a human services-related field and in program or volunteer planning and coordination.

Strong interpersonal, written, and verbal communication skills, with the ability to work respectfully with people and families from varied backgrounds.

Ability to prioritize, problem-solve, use sound judgment, and work effectively in a fast-paced environment.

Strong computer skills, including experience with database software.

Current Standard First Aid with CPR-C and AED, Food Safety, and WHMIS certifications.

Availability to work evenings and weekends as needed and ability to provide a clear Police Information Check.

Nice to Haves

Post-secondary education in a relevant human services field.

Experience working with children and families.

Experience engaging volunteers to enhance programs and services in a non-profit organization.

Experience with volunteer or development databases such as VolunteerHub or Raiser’s Edge.

Additional language skills.

What We Offer

We believe that when our people thrive, our mission thrives. We’re committed to creating a workplace where people feel supported, valued, and inspired to grow. As part of our team, you’ll enjoy:

Compensation & Support

Competitive wage

Employee and Family Assistance Program (EFAP)

Growth & Development

Training and development opportunities

Opportunity to participate in cross‑functional committees

Well-Being

12 recognized statutory holidays

Financial Wellness

Financial Wellness sessions

Culture & Community

A values‑driven culture where people come first

Social events and team‑building activities

Our Commitment to Diversity, Equity, Inclusion & Cultural Safety

Diversity, equity, inclusion, and cultural safety are guiding principles at Ronald McDonald House Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.

First review of applications will be on November 9th, this posting will remain open until the position is filled.

Thank You

We thank all candidates who apply; however, only those selected for interview will be contacted.