Program Operations Specialist

Score Promotions stands as a leading distributor of Promotional Products in North America. Our commitment lies in delivering tailored branding solutions to help companies enhance their brand visibility. Serving as a valuable extension to our clients' marketing departments, we infuse creativity and product expertise into their promotional merchandise, aiming to optimize brand awareness effectively.

This role is responsible for coordinating the day-to-day operations of client programs, including projects, orders, supplier communication, inventory and fulfillment, client deliverables, and cross-functional workflows. The ideal candidate is detail-oriented, follows through consistently, anticipates potential issues, and takes ownership of moving work forward from start to finish.
Promotional Products Industry knowledge is a definite asset for a successful candidate in this role.

• Program & Project Coordination: Manage project schedules, milestones, recurring tasks, deadlines, and follow-ups to ensure programs and projects remain on track.

• Order Management: Coordinate customer orders throughout the order lifecycle, including proofing, production, shipping, delivery, and invoicing.

• Purchase Order Oversight: Prepare, review, and manage purchase orders, ensuring accuracy and completeness while addressing discrepancies as they arise.

• Supplier & Vendor Coordination: Communicate with suppliers and vendors regarding production status, timelines, shipping details, and delivery expectations. Proactively address delays and other order-related issues.

• Inventory & Fulfillment: Coordinate with internal Logistics and Production teams and third-party fulfillment partners regarding inventory, receiving, fulfillment, shipping, backorders, and delivery issues.

• Client Program Administration: Maintain schedules for recurring client meetings and program deliverables, track action items, and ensure commitments are completed on time.

• Cross-Department Collaboration: Work closely with Strategic Programs, Sales, Logistics, Production, Accounting, and other internal teams to ensure smooth execution of program and project requirements.

• Rental Program Management: Coordinate rental requests, availability, timelines, shipping, and returns while maintaining accurate documentation.

• Issue Resolution: Identify risks, delays, discrepancies, and operational challenges early and work proactively to resolve them. Escalate issues when appropriate.

• Process & SOP Management: Maintain and update operational SOPs, workflows, and documentation as programs and responsibilities evolve.

• Process Improvement: Identify opportunities to improve workflows, tools, and efficiencies and contribute to continuous improvement initiatives.

• Systems & Documentation: Maintain accurate and organized project, order, supplier, and program records. Utilize CommonSku, Microsoft Office, and other company systems effectively.

• Other Duties as Assigned: Take on additional responsibilities as needed to support the team and company objectives.

Experience

• 3–5 years of experience in project coordination, operations, or a similar role

• Strong organizational and communication skills

• Ability to manage multiple projects, orders, deadlines, and priorities effectively

• Experience working with purchase orders, vendors, suppliers, and cross-functional teams

• Proficiency in Microsoft Office and experience with project or order management systems such as CommonSku

• Strong attention to detail, problem-solving skills, and follow-through

• Ability to work independently, take initiative, and adapt to changing priorities

• Experience with branded merchandise, promotional products, print, apparel, inventory management, fulfillment, shipping, e-commerce, client onboarding, or 3PL operations is preferred

• Experience working across U.S. and Canadian operations is an asset