Project Manager

Job Overview

The Project Manager coordinates client projects and deployments from initiation through completion. This role develops and maintains project plans and trackers, coordinates internal teams and vendors, manages client expectations, and monitors scope, schedules, costs, risks, and deliverables. The Project Manager serves as the primary project contact between Levata and the client, working with service leaders to resolve issues and escalate decisions outside the role’s authority.

• Maintain strong working relationships with all staff and stakeholders to plan and schedule technicians, systems engineers, and onsite technicians for professional services and deployments.
• Support customer satisfaction by addressing project-related concerns promptly, documenting issues, and escalating to the supervisor or service leader when required.
• Participate in other duties and special projects as required.
• Lead project communications for assigned Levata customer accounts in partnership with sales and service team members.
• The Company reserves the right to require you to assume new and varied duties and responsibilities or to alter your reporting relationships in future. You specifically agree that any such changes will not affect or change any other part of the Agreement.

Responsibilities and Duties

• Coordinate with internal resources, teams and third parties/vendors where required.
• Manage assigned projects against agreed scope, schedules, and budgets; promptly flag delivery risks and obtain approval for changes.
• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.
• Coordinate resource availability and allocation with Levata service leaders, escalating scheduling conflicts and capacity constraints.
• Develop and maintain project plans, milestones, action trackers, and status reports. Document scope and schedule changes, assess impacts, and secure required approvals before implementation.
• Manage the relationship with the client and relevant stakeholders.
• Take ownership of and lead project kickoff and ongoing touchpoint meetings with clients and internal stakeholders. Own, prepare, and maintain the project presentation deck, including agendas, progress updates, risks, and decisions required. After each call, send a timely follow-up summarizing key takeaways, decisions, and action items with assigned owners and due dates, and track actions through completion.
• Maintain project documentation, including spreadsheets, process maps, risk and issue logs, decision records, and project closeout summaries, as required.
• Assist with the management, organization and tracking of customer inventory. This includes occasional hands on involvement in receiving, deploying, counting and organizing equipment.
• Follow established project management processes and recommend practical improvements to tracking, reporting, and delivery consistency.
• Coordinate sales, sales support, service teams, and leadership to align project commitments with customer expectations.
• Support sales personnel with project management effort estimates and pricing inputs for proposals, subject to leadership approval.
• Confirm customer requirements, track agreed acceptance criteria, and obtain customer feedback and sign-off on completed deliverables.
• Monitor project costs and effort against approved estimates, and communicate variances and required decisions to the appropriate leader.
• Build and maintain professional customer relationships through clear communication, dependable follow-up, and timely issue resolution.
• Take a hands-on role in project initiation, coordination, delivery, and closeout, working within approved scope and delegated authority.
• Identify project resource, training, and capacity needs, and communicate delivery risks to service leaders for resolution.
• Support the consistent implementation of company initiatives relevant to assigned projects.

Required Qualifications

• Post-secondary diploma or degree in business, information technology, engineering, or a related field, or an equivalent combination of relevant training and experience.
• At least two years of relevant experience coordinating or managing client-facing projects, including responsibility for schedules, stakeholders, and deliverables.
• Formal project management training or certification demonstrating knowledge of scope, scheduling, cost management, resource planning, risk and issue management, change control, and project closeout.
• Demonstrated ability to build and maintain project plans, track milestones and dependencies, manage multiple concurrent priorities, and escalate risks with recommended next steps.
• Experience maintaining project budgets or effort estimates, tracking variances, and documenting changes for approval.
• Proficiency with Microsoft Excel, Word, Teams, and a project scheduling or tracking tool such as Microsoft Project, Smartsheet, or an equivalent platform.
• Strong written and verbal communication skills, including customer status updates, meeting facilitation, action tracking, and coordination with technical teams and vendors.
• Strong organizational, problem-solving, and follow-through skills, with the ability to work independently within established processes and delegated authority.

Preferred Qualifications

• CAPM certification or an equivalent recognized project management credential. PMP certification is required.
• Experience supporting technology deployments, professional services, onsite service delivery, or equipment and inventory coordination.
• Familiarity with predictive and agile project delivery approaches and selecting practices appropriate to project needs.