Psychosocial Support Worker

Come Build Hope and Homes with Us!

Psychosocial Support Worker – Full Time

Kitchener, ON – Magnolia Apartments

Salary: $47,736-$56,814

Closing Date for Applications: November 25, 2026

Position Description: As a key member of the collaborative interdisciplinary team, as the Psychosocial Support Worker, you will come alongside tenants who have experience with mental health and/or substance use to optimize housing stability. Offering support services that help individuals to flourish within their community. Using a service plan, you will assist tenants to learn skill sets needed for independent living within community. Engage in a collaborative assessment process of tenant’s progress, helping them achieve their social inclusion and community development goals, focusing on purpose-filled planning and intervene in crisis situations. As part of an interdisciplinary team, you will also enhance community engagement, tenant-led initiatives, and develop a safe environment for our tenants to thrive. This position will require a high level of resilience and willingness to work in close proximity to challenging situations.

What matters to you?Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives.

About Indwell:Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high-quality efficient housing communities coupled with supportive programs to over 1,450 tenants to meet their needs of health, wellness, and belonging. To learn more, go to: indwell.ca/our-model

Hours of Work: Full time- 40 hours per week. The program operates 7 days a week. This position includes working evening and weekend hours, including some public holidays. Participation in the on-call schedule rotation is required which consists of carrying a work cell phone 24/7 for that one week, responding to urgent needs. At times, this position will also require flexibility to meet program needs.

WHAT YOU WILL BE DOING:

The Psychosocial Support Worker contributes to the holistic health and wellbeing of both the individual and the broader community through our interconnected foundations.

Building a Strong Sense of Self

Support tenants in discovering and strengthening their identity, confidence, skills and ability to make meaningful choices in their lives.

• Develop trusting, respectful and consistent relationships with tenants
• Work collaboratively with tenants to identify their strengths, needs, interests, personal goals and barriers.
• Participate in individualized case management and service planning that reflects tenant priorities and aspirations
• Support tenants in developing practical life skills that contribute to housing stability, wellbeing and independence
• Recognize opportunities for skill development through everyday interactions and experiences.
• Create opportunities for tenants to explore their identity, culture, values, spirituality and what matters most to them
• Encourage informed decision-making, personal choice and self-determination.
• Support tenants through life transitions, recognizing the impact of trauma, loss and changing circumstances
• Recognize and celebrate individual achievements, strengths and progress

Finding Purpose

Apply Asset-Based Community Development principles to discover tenants' strengths, gifts, skills, passions and experiences, and create opportunities for these assets to be shared, developed and connected with others.

• Build relationships that allow for meaningful conversations about personal interests, passions, experiences and aspirations
• Support tenants in identifying activities, routines and roles that contribute to a sense of purpose.
• Use asset-based approaches to recognize the knowledge, skills, talents and experiences tenants bring.
• Explore opportunities for learning, volunteering, employment, creativity, recreation, spirituality and other meaningful pursuits
• Identify and reduce barriers that may prevent tenants from pursuing their interests and goals.
• Connect tenants with community resources, organizations and opportunities that align with their aspirations
• Support tenants in taking meaningful steps toward their goals at a pace that works for them.
• Encourage opportunities for tenants to share their skills, contribute to their community and experience a sense of accomplishment
• Ensure that purpose and meaningful participation are reflected in individualized service planning

Belonging with Community

Strengthen opportunities for tenants to develop relationships, experience belonging and participate in community life both within Indwell and beyond

• Foster an environment where tenants feel welcomed, respected, valued and included.
• Develop meaningful relationships with tenants to understand their experiences of connection, isolation and belonging
• Identify opportunities for tenants to build and strengthen natural support networks.
• Encourage tenant leadership and participation in community initiatives, gatherings and shared experiences
• Facilitate tenant-led programming and activities that reflect community interests, strengths and priorities.
• Support tenants in developing the skills and confidence needed to navigate relationships and communal living
• Connect tenants with neighbourhood resources, community groups, cultural organizations and other opportunities for social participation
• Recognize and reduce barriers to inclusion, particularly for tenants who may experience isolation or disconnection
• Support opportunities for shared celebrations, traditions, rituals, grief and remembrance
• Build relationships with community partners to strengthen tenant access to opportunities and resources
• Encourage relationships and connections that can continue beyond direct staff involvement
• Intentionally create space for joy, shared celebrations, traditions and meaningful experiences that strengthen relationships, foster belonging and contribute to a vibrant community
• Identify and connect the strengths, gifts and resources within the tenant community to foster relationships, shared experiences, mutual support and opportunities for collective contribution
• Create intentional opportunities for tenants to share their stories, experiences, cultures and traditions in ways that strengthen relationships, deepen understanding and foster belonging

Health of the Community

Contribute to understanding and strengthening the overall health, culture and connectedness of the tenant community.

• Observe and understand patterns, strengths, challenges and opportunities emerging within the community
• Identify barriers that may affect community participation, inclusion, relationships and wellbeing
• Create meaningful opportunities for tenant voice, feedback and involvement in decisions affecting community life
• Support community meetings, tenant gatherings and other opportunities for shared dialogue and problem-solving
• Gather and interpret information from tenant experiences, feedback, participation trends and interdisciplinary team observations
• Bring observations and community insights forward to the interdisciplinary team to support shared understanding and coordinated responses
• Work collaboratively with tenants and colleagues to address issues affecting communal living.
• Support approaches that reduce stigma, foster mutual respect and strengthen a sense of shared responsibility
• Contribute to conflict resolution and restorative practices within the scope of training and organizational procedures
• Evaluate community initiatives and consider whether they are creating meaningful opportunities for relationships, participation and contribution
• Participate in ongoing reflection and learning to ensure community development approaches respond to the changing strengths and needs of the tenant community
• Recognize the power of storytelling in shaping community identity, celebrating shared experiences, preserving community history and strengthening connections between people

Interdisciplinary Collaboration

Wors as an integrated member of the interdisciplinary team, recognizing that supporting tenants and building healthy communities is a shared responsibility.

• Contribute a community and belonging lens to case discussions, service planning and program development
• Share observations that help the team understand the social, relational, environmental and community factors influencing tenant wellbeing
• Collaborate with housing support, nursing, addictions and other team members to provide coordinated, person-centred support
• Recognize when tenant needs require the expertise or involvement of other disciplines
• Participate in team meetings, case conferences and collaborative problem-solving
• Support collective responsibility for building a welcoming, safe and inclusive community
• Maintain clear professional boundaries while working collaboratively with tenants, colleagues and community partners

WHAT YOU WILL BRING:

• Post Secondary education in related field or equivalent; lived experience
• Experience working within a case management framework with individuals with serious mental illness, substance use, or other special needs
• Recent Police Vulnerable Sector Check (PVSC) with the information therein acceptable by Indwell to meet the operational requirements of the program- at one’s own cost
• Current Standard First Aid & CPR Certification from an approved provider that meets Ontario provincial standards or willingness to register for the training within 30 days of employment-reimbursement by Indwell
• A warm, sensitive, and caring approach
• Ability to maintain good interpersonal relationships and have a genuine interest in supporting people living with mental illness
• Work independently, have strong problem-solving skills, be flexible, organized, responsible, and take initiative
• A valid “G” class driver’s license with own vehicle

We want you to thrive:

• Vacation: 15 days paid with 8 HEAL days (sick and personal appointments) per year
• Extensive Benefits paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care. Life Insurance and long-term disability
• Employee Assistance Program: primary care and professional consulting services
• Group RRSP: Indwells contributes 5% of salary
• Onboarding Process: We provide an extensive onboarding process that includes virtual training, in person training and shadowing other staff.
• Professional and Personal Development: We provide an Annual Spring Leadership Conference to grow professionally and a Fall Spiritual Nature Retreat to rest and recharge with co-workers. Trainings on topics related to the StrengthsFinder assessment, Indigenous Cultural Safety, 2SLGBTQIA+ Awareness, Non-Violent Crisis Intervention, First Aid, Naloxone Administration and Suicide Prevention. Plus, many more robust internal trainings that walk staff through the ins and outs of supporting those with complex needs.
• Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

As Indwell works to support diverse resident/tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.

Inspired to JOIN OUR TEAM, we invite you…

To APPLY: Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified.

Indwell uses AI-assisted tools in the hiring process with human oversight where final employment decisions are made by people. We are committed to using these technologies in a manner that is fair and transparent.

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.

Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.