QA Complaints Coordinator

Who we are

Organigram Global is a leading Canadian licensed producer shaping the future of cannabis through innovation, operational excellence, and a growing international presence. Founded in 2013 as a medical cannabis provider, we have evolved into one of Canada’s most trusted names in the adult-use recreational market, home to some of the country’s top-performing brands including SHRED, Boxhot, Big Bag o’ Buds, Edison, Monjour, Debunk, Rizzlers, and Trailblazer.

Our operations span four provinces, purpose-built to lead across multiple product formats:

• Moncton, New Brunswick: Centre of excellence for indoor cannabis cultivation, R&D, and advanced automation.
• Lac-Supérieur, Quebec: Focused on premium flower and traditional hash production.
• Winnipeg, Manitoba: Highly automated facility dedicated to edibles and beverage manufacturing.
• Aylmer, Ontario: Specializes in infused pre-roll production and automated vape filling.
• London, Ontario: Strategic hub for packaging and distribution across all product lines.

The Complaints Coordinator is responsible for the effective coordination of consumer and customer complaints at Organigram. They work closely with external customers (provincial boards and consumers) and internal peers to document complaints and help facilitate corrective measures.

Responsibilities:

Act as Consumer Liaison

• Serve as the primary point of contact with individual consumers
• Ensure that all necessary data is collected so that QA can perform a full assessment
• Responsible for ensuring that all issues are tracked and results shared internally
• Play a co-lead role with QA to facilitate issues escalation
• Manage consumer give-backs (gift card compensation)

Assist QA In Customer Relationship Management

• Manage all customer complaints uploads into C15. Ensure data accuracy
• Work to optimize C15 upload process to improve turnaround times
• Coordinate feedback to customers and Commercial teams on status and next steps
• Work with QA to optimize NCR communications and updates
• Other tasks as process continues to evolve

Qualifications:

• A continuous improvement mindset; someone always looking to streamline processes and remove bottlenecks
• Superior communication skills (both verbal and written)
• Someone engaged by person-to-person interaction and the opportunities to lead through influence
• Bilingual (French, English) is a plus
• Strong working knowledge of Canadian cannabis space including provincial logistics processes and platform tools
• 3-5 years Customer Service or CPRF experience
• Experience in Return Logistics processes preferred
• Working knowledge of ERP systems like D365 and excellent Microsoft Excel skills

Thank you for your interest in Organigram.

Organigram is an equal opportunity employer. We are committed to fair and equitable recruitment practices, and we welcome the opportunity to discuss any accommodation needs required throughout the hiring process. If you require accommodations, please email us at [email protected] with the job posting title, your name and contact information, and your preferred method of contact.

Please note that we may use AI tools to assist with the recruitment process; however, every candidate will be reviewed by a member of our recruitment team to ensure fair and individualized consideration.

While we thank all candidates for their interest, only those shortlisted will be contacted for an interview.