Quality Analyst

SUMMARY

The Quality Analyst is accountable for supporting the regional Quality Manager with their day-to-day quality and internal audit activities

KEY DUTIES & RESPONSIBILITIES

Reporting

• Provides support with the preparation and submission of quality deliverables;
• Provides support and guidance to the operational team with the incident reporting process;
• Supports the QM with the planning, execution and reporting of internal audits and provides audit and management reports in accordance with contractual requirements and the internal methodology;

Internal Document Control

• Assists the Quality Manager (QM) with their required tasks, incorporating both support of client quality monitoring activities and internal audit activities to achieve client and contract requirements;
• Provides support for the recording, tracking and closing of non-conformances;
• Provides support and guidance to the operational team with their policies, processes, work instructions and forms to ensure information is presented in a cohesive, organized, consistent, and timely manner;
• Monitors operational data metrics to help identify opportunities for improvement within the Region and provides guidance and support on root cause analysis and on the design of robust action plans to improve quality activities;
• Other quality and internal audit duties as assigned.

KNOWLEDGE & SKILLS

• More than one year up to three years of job related experience
• University graduation or professional certification in a related field
• Knowledge of quality management systems and practices;
• Knowledge of internal audit and continuous improvement;
• Thorough understanding of business process optimization;
• Strong proficiency in MS Excel, PowerPoint and Word;
• Data reporting, verification and analysis skills; attention to relevant detail is an important asset;
• Effective written and communication skills;
• Problem solving skills.

Location: Downtown Vancouver, BC. Hybrid work may be available subject to business needs and in accordance with the company's flexible work policy. Travel of up to 20% is required.

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

#LI-JC1

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at [email protected]. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.